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Agatha
@iadfw.net
| DSL person type people Ok. I don't know where you got you info, but the tech support is 24/7 every day of the year, if it turns out to be something the normal tech support can handle then their specialist (they call them the DSL Team) is open 8am-10pm M-F and Sat-Sun 8:30am-5:30pm, no the line provider may not have support out side normal business hours, the line providers seem to be a bit slow on that.
Like I said don't knwo where you got you info. | |
| Falquest
join:2001-04-03
Forney, TX | FYI Accounting is only open 8 to 5 tech support is 24/7 | |
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DSLGuy
thread killer
Premium
join:2000-12-14
Mckinney, TX
clubs: | Hours of Operation. I stand corrected, I was trying to reach the main office number.
I was wrong.
DSLGuy | |
| | Anon |  upload rates.
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Ste Carlson
@cidr.airmail
| Internet America settles debt with Covad... Internet America settles debt with Covad, and sells me out!
I spent seven (7) months, repeat SEVEN MONTHS, waiting for Covad to connect my IDSL. After several failed attempts, they finally got it right. Admittedly, some of the problems were due to SWB, but to my mind, Covad was the responsible party.
Now I'm being sold out... To cover Internet America's ass.
I spoke with a representative at Internet America regarding my billing. It seems they've charged $57 to my credit card for the month of August, despite the fact that they plan to terminate my connectivity as of today (8/3). So, I "requested" a refund for the remainder of the month. Jeff in customer service told me, "No, I can't refund your money. You are responsible for the current month's billing." He indicated that they won't "officially" terminate my account until the end of the month, saying something to the effect that "Well, if you brought your computer here to our offices, you could still login..."
On the other hand, Covad.net now wants me to pay them $65 per month for a minimum of a year just to keep their "measly" 144kbit connection. OK, I admit that it's a vast improvement over my 26.4 dialup, but my colleagues at work who have cable modems routinely reach download speeds 10 to 20 times higher and pay LESS...
Needless to say, I am now in the process of acquiring a cable modem. Roadrunner here I come! The coyote's (Covad) out there, and he has his Acme rocket sled all ready to go... It ought to be a pretty spectacular light show when it finally explodes in his face, which should be any time now.
Ok... Yeah, I'm bitter. Go figure.
BTW, if anyone decides to mount a class action suit against Internet America and Covad, count me in!!!
-Ste. | |
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