 The Grif
join:2001-01-13
Geneva, IL | Did you read their TOS before signing up??? Were you able to read the TOS for BigNet before you signed up?? It appears that many folks don't even bother to ask a prospective ISP for their TOS.
| |
|
 | | Anon | Re: Did you read their TOS before signing up??? no one ever does. shame isn't it? | |
|
| Anon | sad state of affairs Want to know why these numnuts are having the problems that their having? You have a bunch of business guys and an accountant who may be great at running your local bank, 7-11 or department store but have NO clue on how to run a ISP. Being a former employee of these guys you have no idea how screwed up that network is and I know I was one of their engineers. I constantly had to butt heads with these yahoos. Like the old saying goes..." People follow the speed of the leader". As you can gather, it shows what poor leadership they have because it goes from the top to the bottom. | |
|
| | Anon | Re: sad state of affairs I can vouch for everything badboy says...I worked there too and they are a total bunch of losers. | |
|
| Anon | DA, THEY MUST BE BRAINDEAD I asked them monthly for the past 8 months to bill me and stop charging my credit card. When they finally stopped charging my credit card I received 3 phone calls in the same day that I owed $52 by June 4. I replied to bill be and they replied ok. Well I was charged 2 days later. There connection is slow, my contract is up in July and I can't wait until I find another Service Provider. | |
|
| Anon |  Worst ISP in the history of mankind
I asked about "Half-Life" servers, "Quake" servers, and the like. "You can run those if you want, that's fine" I was told by some pimply faced loser on the other end of the phone. When I gently explained to him that one of those servers will gobble up approximately fifteen million times the bandwidth of my little mail server, he told me I'd have to "take that up with the corporate office." I can imagine how far I'll get trying to get a port opened back up by talking to the bean-counters.
RUN, do not walk, away from Bignet. | |
|
| twitch53
join:2000-07-01
Plano, TX | Re: Worst ISP in the history of mankind what did you expect a tech support agent to do say "ok i'll open up port 25." i work in tech support and we have no controll over the servers or ports or what have you. we just troubleshoot. | |
|
Jeremy341
Bye
Premium
join:2000-01-06
localhost
| I agree! I had a very very bad experience with Big Net that I am constantly trying to forget. My IDSL line would go down DAILY, without fail. The idiots at Big Net couldn't figure out the problem. They sent Covad out, and Covad said everything was OK at my end, had to be Big Net. Even getting through to Big Net over the phone was a miracle in itself! 95% of the time, you would get cut off after choosing who you want to talk to. Once I finally got through to billing, I canceled my account. Now, I am hapily speeding along with RoadRunner. Big Net is a terrible company, and I am just doing my part to spread the word! | |
|
CB
@tmp.com
| Bignet - The Chevette of ISPs I am in the same situation in Germantown. Tech support at Bignet sucks! Trying to get a response from them is impossible. I emailed every tech support and bigwig in the company and never got a response. I even hard coded my IP adress hoping that they would call after I caused some IP conflicts, but still no calls.
My 144/144 line was actually up for all but 5 days out of a 18 month period. Sometimes it was pretty quick, lots of times it was dog slow.
On the positive side, Covad finally realized how bad Bignet is and is dropping them as an ISP as of Dec 30 2001. How does Covad choose to inform customers of this change you ask? They sent me a postcard telling me to switch to Covad.Net within 3 weeks or I would be disconnected permanently. 64.96 for a 144/144 from Covad.Net (vs 45.95 from bignut) RoadRunner is getting installed tommorow! Covad is next in line to go tits-up. Good ridance! | |
|
|
|
|
