 Rameses
join:2000-02-14
Olathe, KS
|  The 'irreputable'cable company
It might be a different story if you have some localized problem with the cable plant, but on the whole Comcast@home in the KC area seems to be doing pretty well.
[text was edited by author 2001-06-23 19:15:27] | |
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 | tertl
join:2000-10-05
Springfield, MO
|  Re: The 'irreputable'cable company
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| Anon | just curious Why would you think that it was AccessUS or for that matter IP's problem that your NIC went bad? Why would you think the IP tech would have a NIC? Installing NIC's is not IP's responsiblity.There are liability issues involved where they can not touch your machine plus it states clearly on AccessUS website that YOU are responsible for connecting the equipment to you own network or computer. The IP tech will test it with his laptop to ensure he can surf then its up to you from there on out. Actually if I were IP I would charge you for the technician roll out to your location since It was not a circuit issue and IP is just the circuit provider.I have had AccessUS for awhile with no problems at all and great speeds. Why in the world would you want PPPOE vs a static IP address thats just plain stupid. You must like logging on to an ISP's radius server and having your bandwith usage monitored not to mention the websites you visit. | |
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| | Anon | I agree Some people buys a computer and expects it comes with
a computer science degree.
You do not buy a car to learn how to drive.
You do but a computer to learn how to use a computer. | |
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| | tertl
join:2000-10-05
Springfield, MO | Re: I agree To "I Agree", your response is not logical. I didn't expect a computer to come with a computer degree and actually some people do buy a car first and then learn how to drive. | |
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| | | Anon
| Re: I agree I said some. I did not say all.
While "SOME" people buy a car to learn how to drive,
"Most" people buy a computer to learn how to use a computer.
When you buy a car to learn how to drive, you life is as stake and you be careful. When you buy a computer to learn how to use a computer, You do not care and you can always bring it back to the shop and say "your computer does not work".
[text was edited by author 2001-08-06 03:15:43] | |
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| NeaLMaN
join:2001-07-17
Perryville, MO | Re: just curious I'm still up....and I still love my dsl....maybe tech support is busy with people like you who like to whine... | |
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| | tertl
join:2000-10-05
Springfield, MO
| Re: NeaLMaN's reply | |
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| tertl
join:2000-10-05
Springfield, MO
| First of all your response is apparently based on several false assumptions. And to call a preference of mine "just plain stupid" I find highly offensive. If anything here in this posting is "just plain stupid" it is your response. I will proceed to rip apart all your conclusions. First of all I was never able to see the AccessUS website because the connection died the same day I received notice that it was to be my new provider (notified by snail mail). Second, when Primary installed the equipment in my computer I was told the equipment was their property. Primary was sold to MPower at a later date. MPower decided to leave the DSL market and transferred my account to AccessUS. AccessUS stated in their letter to me that the equipment (PC-NIC and bridge) was theirs now. The tech said that if he were a residential trouble-shooter he would have had a NIC with him to replace mine. All the self-diagnostic programs for the NIC said that it was fine. And when I specifically asked AccessUS if the trouble were in the NIC or bridge I was told that IP would replace the defective item and then be reimbursed by AccessUS. Lastly, there are times that I prefer not to be connected to the net while working with my computer and I don't care if they know which websites I visit as I have nothing to hide or be ashamed of. | |
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| | | Anon | Re: just curious When you were told the equipment was Primary's or AccessUS's or whoevers they did not mean the NIC the meant the bridge and or router they could care less about the NIC here is the quote from their website:
Who installs this equipment?An Access US authorized installer will install the inside wiring and equipment for end-users who purchase authorized bridges and/or routers. The installer will complete standard inside wiring and connect the DSL equipment to the wiring, making certain the connection is live and functioning properly. However, the installer will NOT connect the equipment to a computer.
IP is the authorized installer they are talking about, now if they are not responsible for connecting anything to your computer WHY would they care less about if your NIC went bad or not? I feel quite confident you are lying about the technician saying he would have had a NIC if he were a "residential installer" but if this were true IP obviously knew this was a residence why would they have sent out a business tech then? Does that mean business customers dont get NIC's installed that there techs dont carry cards? Why would a business not get the option of a NIC if what you say is true they are certainly paying more then a residence? If you ask me your full of it and you just like to whine. I would be willing to bet nothing anyone could do would make you happy. Your the exact type of person that has absolutely no business with DSL. You need to go back to your little dial up and leave high speed internet access for the big boys. | |
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| | | tertl
join:2000-10-05
Springfield, MO
| Re: just curious To begin, you are assuming that I approached AccessUS to be my DSL provider. I am actually a transfer from MPower to AccessUS. That means that I am afforded the same level of customer service that was originally provided by MPower. (MPower sold their lines to AccessUS). Under the MPower contract both the bridge and NIC were their property, and that property transferred to AccessUS per their agreement with AccessUS. (and IP Communications, a subsidiary of MPpower and AccessUS agreed to comply). Actually I called IP Com to discuss another matter (one of their "supers" in charge of the transfer answered my call) and he asked if the rollout to my house was successful. When I got to the part that the tech said "it was either the NIC or my setup" he said "Well, we will overnight express you a new NIC". I said "Don't do that, I already got one at Best Buy for $16" and he said "OK, we will see that AccessUS reimburses you for that, especially since it costs much less than another installer rollout." And yes, the guy did actually say (the guy that physically came to my house) that he was a business problem shooter, and that was why he didn't have a NIC on him. | |
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| | | | | Anon | Re: just curious I recently had a IP tech in my office and I remembered your post, so I asked him about the whole NIC card situation. He told me that none of the field techs carry NIC cards with them. He did say that IP and ISP's occasionally contract other groups to do the inside wiring. If the ISP agreed to be responsible for the NIC cards, then they would be responsible for sending someone out who would replace the NIC card if needed. It's possible that the "super" you spoke to at IP knew that. But the tech was positive that it would be the contractor doing that -not IP.
So, in a way, you both were right.
Hope this helps shine some light. | |
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| | | | | tertl
join:2000-10-05
Springfield, MO
| Re: just curious Actually, you are correct. I found out after that post, when I called IP about another matter, that they contract out the work here in Independence to another company. Also, I was told that the residential techs for that contract company do carry NICs with them to replace defective ones, per the agreement when MPower transferred thier customers to AccessUS. Thank you for the follow-up, hopefully it will help others out who are caught up in this botched transfer. | |
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| foistboinder9
join:1999-12-28
Saint Louis, MO | >
> Why in the world would you want PPPOE vs a static IP
> address thats just plain stupid.
>
PPPOE is the work of the Devil. I bestows no advantage
to the user. | |
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tertl
join:2000-10-05
Springfield, MO
| Up to specs again! Finally!
Bottom line...I do not know whether it as the change to a different brand of bridge, or a (finally) upgrade/fix on Accessus' side, but my speeds are back up to where they were with MPower (YEAH!). And that took what...a year? to get back to the access (pun NOT intended) that I was used to? Staying with them for now (or at least until they sell out to another company) because I just don't want to take the time to change since I (finally) have a decent download rate. | |
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