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 | Anon | very interested could you let me know what they tried to "nickle and dime you for. thanks | |
| | Anon | at least i discover i am not alone... I run the utilities/finances for a college fraternity house at SUNY Binghamton. Choice One recently took over another (unnecessary to name due to its now-defunct state of operation) ISP to which I subscribed. I am responsible for a LAN connecting 25 or so users through this line. We had problems with our original ISP, but I figured that when I took over at the end of our one-year contract, we would just switch providers. Not so! said Choice One. They decided upon themselves to raise the rates without notice and bill us a pro-rate for the last half of our last month of our previous contract. When I called to question this obviously quite questionable practice, the (not so intelligent) tech representative took my phone number and told me she'd call me back when she "could get her hands on a hard copy of the contract between that other company and the account at that address." She seemed not to have ever heard of our original provider, which would be fine, as I hadn't either until the day before when I began to investigate this seemingly random bill. Keep in mind, no notice was ever given of the takeover. Anyway, her ignorance would be fine, if not for the small detail that she handled billing questions for a company that was now requesting that its new "customers" pay almost 35% more than they previously had! Further, (as if it wasn't enough that Choice One preferred ignorant employees,) when she called back she informed me that a "Tommy _______ (insert poorly pronounced and therefore unbeknownst surname)" had signed a 60 month contract with Choice One. Now, I ask, "you're sure its at the right address?" To which she responds after due pause, "I'm not getting an address on this account. I'm going to have to call you back." It is now a week later, 5 AM and I am the only one using the line, and I am getting app. 17 KB/s download. Incredibly poor service... sounds like an Ed Lowe to me. Thanks for listening to me vent. Good luck with your next provider, friends... | |
| | | Anon | Re: at least i discover i am not alone... CHOICE ONE HASNT RAISED THERE DSL PRICING IN OVER A YEAR. | |
| | GBPackerrs
join:2000-10-09
Green Bay, WI
| You were a former CTSI /Epix client - who went bankrupt. CTSI and Epix were to send letters to EVERY one of their clients informing them that Choice One would be taking over services. If the client did not call Choice One to decline service, they would automatically be put on a month to month price (expensive). So, do not blame Choice One because you failed to contact us like the letter stated. And if you did not receive a letter...well then, that is your previous ISP's fault...NOT Choice one.
[text was edited by moderator] | |
| | | | Anon |  Re: at least i discover i am not alone...
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| | | | GBPackerrs
join:2000-10-09
Green Bay, WI | Re: at least i discover i am not alone... Sorry, I was responding directly to the user above, who is located in Binghamton, NY. CTSI & Epix pulled the plug in certain parts of NY a few months ago. | |
| | Anon | sorry i cant resist responding first off ctsi is not bankrupt they pulled out of new york because of financial reasons.
second this guy who wrote the review is so full of crap its pathetic choice one does not offer 1.5 mb downloads as this guy said he ordered the max choice one offers with a radsl modem is 1 mb down
third this guy lives in a frat house that is so scummy that his router has massive corrosion and his basement look like a horror flick
fourth he only ordered 128 down load speeds and the max on his line was 768k down
no i dont work for choice one but they pay the company i work for to do their dsl installs and i just happened to do this install
hey frat boy do they teach you to lie at your college i know my college didnt teach me that get a life if you cant argue your point without making things up then your an idiot | |
| | tjohn44
join:2001-07-23
Springfield, MA
|  Re: sorry i cant resist responding
[text was edited by author 2001-11-05 09:32:25]
[text was edited by author 2001-11-05 09:34:29]
[text was edited by author 2001-11-05 10:13:58] | |
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