whuppy
join:2001-03-22
Lambertville, NJ
| technical and customer service cluelessness I ordered a similar deal from Kennett and just went live. (I'm not going to grouse about how long it took to go live because that was under Verizon's control, not Kennett's.) Like you, I also ordered a static IP number. What I got was a Focal PPPoE connection where the static IP number is assigned to the DSL modem itself. This struck me as kind of screwy because my previous DSL provider, the fantastic Atlantech Online, assigned my static IP number to the computer hooked up to the DSL modem and not the modem itself. This was as it should be, right? I mean, I'm not paying an extra ten bucks a month for the privilege of pinging my modem from the outside world, right? I'm paying for the ability to reach the computer hooked up to the modem!
Anyway, all is not lost because the dsl modem, a Westell Wirespeed, has an option called "Static NAT" whereby all incoming connections get rerouted to the computer hooked up to the modem.
Anyway, long story short, the static NAT function doesn't work as advertised, Kennett says it's my problem although they'd be glad to fix it for $95 an hour, and that the dsl modem just "bridges" and doesn't perform NAT. In other words, they'll charge me for the privilege of a static IP, they just don't think it's their problem to make it the least bit useful.
Needless to say, I'm looking for another provider. Can anyone help me? |
