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|
 smiley4me
join:2002-02-25
North York, ON | Title That is great for Nova Scotia since 60% of the population is online. | |
| jericho
join:2001-07-20
Halifax, NS
|  Mpowered pc
[text was edited by author 2002-03-12 18:42:42] | |
| | dbullen
join:2002-03-12
Kentville, NS
| Re: Mpowered pc I have an old Paradyne Modem and they are not capped and max a Max Speed of of 7MB per second, If you want you can gladly come over and I will show you the speeds I get!!
Here is a link to the Paradyne Site, »www.paradyne.com/products/8546_5···eet.html
It is the specs on the Paradyne 5446 Modem which are the modems give to the first mpowered subscribers. Please read and you will see they have a max speed of 7MB per second. You can't get these modems anymore because MTT does not give them out to new customers. I've had DSL ever since it existed in Kentville and so this is why I have this modem. Very Few mpowered Users still have these modems. | |
| | carealicious
join:2002-03-25
Kentville, NS
| "jericho" -- if you were familiar with how ADSL works it is possible to get just over 7MB through your phone line, and because those Paradyne modems are not capped, and he is really close to the Central Office, "dbullen" is able to get the max speed.
If you disagree with this, please let me know... | |
| | jericho
join:2001-07-20
Halifax, NS
| Your both full of it now.
I know how adsl works and the modem might have a max output of 7mb/s that doesnt mean that you get those speeds dummies..I've never heard of anyone who gets those speeds with adsl....my friends who some of them have it and are next door to MTT in halifax and they certinly don't come close to that and they all have Paradyne 5446 Modems so nice try!!!!!!
Try posting a speed test and no fake tests..ill be able to tell..
[text was edited by author 2002-04-04 03:35:41] | |
| | dbullen
join:2002-03-12
Kentville, NS
| Here's the deal, you come over and if I can't download off MTT's Test FTP site at 7 MBPS I will give you $500 cash right just for wasting your time... I can't help it if you don't understand... I have a 7MBPS Connection to MTT's Network.. I can see upwards of 4-5 MBPS out on the internet
no problem.. But the connection is 7 MBPS.. If I could find another site close enough with 7MBPS of bandwidth avalible I could download off them at 7MBPS... Well, I'm done here, I can't help it if you don't understand, I guess that's your stupidity.. | |
| | | nonya7
join:2001-01-10
B4N23V8
| Re: Mpowered pc Forget about him Bullen, he's just an annoying troll.
I too remeber the days of having my Paradyne modem. When I bought my home, they forced me to go with the Cisco modem.
Great modem, but I lacked the speeds that I had with the Paradyne.
Does the $500 apply to me too? 
--
It's great to be Canadian, eh! | |
| in10ct
join:2002-09-23
Eastern Passage, NS
|  Lucky I saw this thread!!!
I am 2.3Km from the switch... Anyone guess what my speeds will be like?
I just ran a bunch of speed tests with Eastlink this morning and got 6493/972 kbps as a top speed. Consistently over 6000/900 though! If I am to believe the East Coast tests, This connection is damn fast! No ppoe, no proxies, no traffic filters... NIC bound DHCP though, good thing my router can clone my MAC address or I would have been offline all weekend... (no tech support on weekends!)
Getting connected was a pain, intall techs are hopeless! Why do they HAVE to have the tech come inside for the install? They won't run any cables for you, and the online tech support can activate your modem for you. Just let me pickup the modem and do it myself!!! At least I won't have to reschedule 3 times because they guy never shows up when he says he will.
Now that the setup is over, IT"S DAMN FAST!!!!
Good luck MTT, I will be sending the install kit back unopened! | |
| | dbullen
join:2002-03-12
Kentville, NS | Re: Lucky I saw this thread!!! Oh and if you stay with MTT you will have to login with PPPOE software everytime your computer boots up! Another great new feature from MTT! | |
| | dbullen
join:2002-03-12
Kentville, NS | 2.3 km's isn't too far you will see the max, however which is only 1500/640. Stay with Eastlink! | |
| | | 
Matt S
@NS.CA | Re: Lucky I saw this thread!!! I have Eastlink, it ROCKS. No problems yet and you get outside ip. How can you beat that. ROCK ON. I am have been speeding away and its fricking fast in yarmouth. | |
| | 
Spike401
Fox Powered
join:2002-04-27
Labrador | argh!!!
I didnt think MTT would ever do this crap when thier service so owned!
--
Persona Communications monopoly sucks! | |
| BoughettoRim
join:2002-09-13
B3B 38H
| Blah...
I heard they cut capped everyone because they will be selling some bandwidth to the Americans. (As if they need it anyway) >:(
[text was edited by author 2002-09-24 14:32:22] | |
| |
NotAMoron
@mtt.net | Re: Blah... They're not selling bandwidth to "the Americans". Jesus. They buy it from someone else and are trying to cut costs. | |
| enygma13
join:2001-05-23
Truro, NS | MTT screwed up big time
Looks like I will be going back to Eastlink.... MTT _used_ to have a superior product for what I needed. | |
| dbullen
join:2002-03-12
Kentville, NS
| Re: Mpowered Changes I am gathering a list of all users that are effected and are upset about MTT's changes. Please forward your name and Ph # ADSL service is on to mpowered@gumballrally.net. I am going to present this list to MTT once I have enough names. As I'm sure that MTT claim that only 1 customer noticed the change out of 20,000. Yesterday I phoned tech support and talked to a manager, and he infact had already taked to 3 other people with the same issue in only the last hour! I sent the manager a long letter of my complaints and he responded to them, with your basic standard BS Answers.
[text was edited by author 2002-09-24 21:09:18] | |
| | dbullen
join:2002-03-12
Kentville, NS
| Re: Mpowered Changes My Letter to Mpowered, and their Response
Sept 23, 2002
Dear, MTT
As a long time subscriber of your telephone, cellular and internet service I was appalled at my findings yesterday. When I originally signed up for the Mpowered service your website specifically stated that the downstream speed was 3 Mb. (The actual speed being 3.2 Mb).
I discovered yesterday that without prior notice to existing customers our speed was decreased to only 47% of the speed we had last week and since MTT has offered the DSL service. I found it very odd that MTT would drop all Mpowered customers speeds to 1.5 Mb and still feel the need not to notify customers prior to the change over and still feel they can charge the same price.
As soon as I discovered the MTT service was changing to PPPOE and capping at 1.5 Mb for all new customers I immeditally phoned tech support (Back in early summer 2002) and asked them one precise question. Will all existing MTT customers who had service prior to the PPPOE change over be switched over. I was assured by your tech support department that all existing customers 3.2 Mb service would stay the same and our cap would not be brought down to 1.5 Mb.
I am basically seeking answers to the following questions.
a) Why did you feel it necessary to cut everyones speed by over 50 percent, while you lied to the customers telling them there would be no change, and then make the change without even letting any of the customers know. Also I may add that your tech support department wasn't even made away of the issue until they started getting lots of calls coming in regarding the issue.
b) How is it possible to leave the price the exact same, but cut service levels by over 50 percent, imagine the cable company cutting their amount of channels you have in half and leaving the monthly price unchanged, I believe the same principle can be used when refering to the ADSL connection.
c) How can MTT make a statement stating that "The new, uniform access service introduced on Wednesday guarantees a minimum transfer rate of 1.5 megabits per seconds for every customer, said Aliant public affairs manager Heather Hampson. " & "Longer transfer times will affect a small percentage of extremely heavy Internet users, said Ms. Hampson. But the majority of users will see an improvement in service. "
When the cap is set at 1.5 Mb isn't this the maximum transfer rate a customer will see? How can a company downgrade all their existing customers by over 50 percent, and make a statement that implys that the service is better then before when infact it is not. Incase you were planning on using the argument that not all mpowered customers saw 3.2 Mb before, I have used many different Mpowered connections in many locations over the years and all that I have seen has been very close if not the maximum of 3.2 Mb before the switch over.
In another statement I heard that one reason for implementing they cap of 1.5 Mb was due to abusers of bandwidth. I am unable to understand why customers who have not been abusing the system and using reasonable amounts of bandwidth have to pay for the mistakes of a extreamly small percentage of the users.
I have been talking with many, many extreamly frustrated mpowered users over the past few days, yet it's odd you write in the newspaper article "Reaction from users in other parts of Atlantic Canada has been positive, she said, adding she knew of just one complaint from 20,000 customers."
I will be reviewing this letter and the contract with Mpowered with legal and other professional advice for a "breech of contract" situation .
The public domain has sites for reporting and reviewing experience with ISP's and a number of extremely dissatisfied users. New and potentially new customers have started reviewing the content of those sites and are starting to steer away from Mpowered .
Many of whom I have spoken are already reviewing their options in light of the shortcomings of MTT, such as the cable company offerings.
Since I have a very extensive background in ADSL Technical Support and work closely with high speed users in other parts of Canada on a daily basis handling problems etc., I feel compelled to advise the public domain of this critical reduction in service .
Please advise if there is any change in this policy. MTT have always provided me with the best of service and I prefer to remain a loyal customer
(unless there is no change in this present situation.)
I feel it is imperative that you respond to this situation ASAP in order to not have a mass exodus of customers.
Please reply asap .
Regards,
Dave Bullen
***********MTT's Response***************
Dear Mr. Bullen,
I thank you for voicing you thoughts on our recent network upgrades. I hope you are satisfied with the answers I have to offer.
With regards to your first question, our technical support did know about the changes that were occurring and I am very sorry you were misinformed. I will personally see to it that this agent is corrected. From a business stand point, a large communication campaign to our entire customer base would have been a costly venture. On top of this most of the Aliant customer base would not even notice the difference in service. Uniform access speeds will not impact gaming, or surfing, but will only be apparent for large peer-to-peer applications, such as downloading movies. You will not notice a difference downloading average files, such as music. The majorities of our customers already use the 1.5 service and are extremely happy with their speeds. With as little as 4 users on a cable segment, cable will be slower than Aliant's DSL service. Also, only Aliant's service has the video network, broadband zone, music on my PC, TV on my PC, as well as many other enhanced services to come. Another advantage of our service is REAL 24/7/365 support from friendly, well trained staff. Before uniform access, less than five percent of our customers - those who are considered extremely high users - were causing congestion on our network during peak hours that reduced the overall speed experienced by every other customer. By managing our network through initiatives such as uniform access, 100 percent of our customers will experience a more consistent, reliable, high-speed service. Unlike cable that has variations in speed, our service is rock solid and we are confident the vast majority of our customers will be very pleased with this improved Internet experience.
Your second question was related to price. No, prices will not be reduced. Our speeds are stable, consistent, and industry leading, and will be more than sufficient for your daily enjoyment of this service. Current pricing remains well below industry averages. We believe you are getting great value for the service today. Prices are assigned by services provided not bandwidth. The following is a small comparison of other ISP's and the prices associated with high-speed internet service.
1.5Mbps leads the industry in the delivery of broadband IP services to the home. Many ISPs across North America are provisioned at sub 1.0Mbps speeds. Aliant has embraced the 1.5Mbps access speed because it provides an enhanced Internet experience, and allows for the delivery of value add services while maintaining a high speed Internet connection.
Aliant: 1.5Mbps/640Kbps $42.95CDN ($38.95 bundled) CDN
Verizon: 768 Kbps/128 Kbps $35.80US
Pacific Bell 1.5Mbps/128Kbps $49.95US
Bell South 1.5Mbp /256Kbps $49.95US
Bell Canada 960 kbs/120 kbs $44.95CDN
Your last question was in regards to the interview with Heather Hampson. All customers should be attaining close to 1.5 Mb is the maximum download speed. Being a technical person yourself I am sure you are aware that different locations on the Internet will result in slower/faster speeds depending on where that server is located, congestion on that server, and a variety of other conditions.
If you have any further concerns please feel free to contact myself personally,
Barret Bennett, BBA /IS
Aliant Telecom
Broadband Services Mgr | |
| | |
Spike401
Fox Powered
join:2002-04-27
Labrador
| Re: Mpowered Changes Long as the stuff remains cap free, i guess it can be acceptable. Better then what most got. I wish Aliant would upgrade the lines and provide DSL here. 
--
Persona Communications monopoly sucks! | |
| | | | dbullen
join:2002-03-12
Kentville, NS | Re: Mpowered Changes What are you seeing for speeds where your at? | |
| | marfanated
join:2002-12-19
Dartmouth, NS
| I've been an mpowered customer for quite some time.
I used to tell people how m-powered rocked, and I bragged and bragged, and probabally talked many many people into switching from cable. I guess i'm one of those abusers the company talks about, because i'm definetly feeling the changes. I phoned the tech support and told the fella I was talking to, that I was going to come over to his house and take that 5 litre engine out of his new mustang, and replace it with a singer sewing machine engine, but he was still going to make his usual payments. I also commented on thier false advertising, they still claim to be 50 times faster than dial up services. When I went to school, 50 x 5 = 250, not the 150 max that you can now get. I have filed formal complaints with the BBB and Competition brureau about the advertising and suggest all that read this to do the same. I also reccommend that all current alliant customers hit them where it counts, THIER POCKETS!
This is one customer thats changing all services to eastlink just to make a point, hell i'm even switching my phone when they offer that in my area. On a side note, I notice lots of americans responding to posts, saying they wish they had mpowered, and be gratefull for what we have, blah blah...WE ARE CANADIAN. We have choices, and healthy competition here, and we refuse to be "bent over" by this lame company and it's dumb decisions to give us less value for our $$$.
The word is being spread, m-powered has made a drastic mistake. In this day in age when people always dicuss fatter pipes, streaming video, movies, etc...this company decides to slash it's services more than 1/2. tsk tsk tsk
I for 1, will do my part in giving my friends, family, and anyone who will listen, the real truth ...I will tell them how I was affected by the cuts and what I think of the service, and to be honest IT STINK!!!
I'm going with eastlink, and encourage all people who want high speed internet services, to do the same. | |
| dbullen
join:2002-03-12
Kentville, NS
| Speed Test Results Here are my speed test results (history) before mpowered made the changes.
2002-08-18 14:39:27 Speed test (bos.speakeasy.net) 2250/721 kbps
2002-08-18 14:38:35 Speed test (nyc.speakeasy.net) 2418/747 kbps
2002-08-17 18:11:09 Speed test (nyc.speakeasy.net) 2240/689 kbps
2002-08-16 09:39:53 Speed test (ec) 2628/425 kbps
2002-08-16 09:39:28 Speed test (bos.speakeasy.net) 2859/522 kbps
2002-08-16 09:38:46 Speed test (nyc.speakeasy.net) 2882/568 kbps
2002-08-16 09:38:27 Speed test (nyc.speakeasy.net) 2469/628 kbps
Keep in mind these are US speed test, so actual speeds to the Mpowered Network would be faster.
I will post speedtest since the change shortly
[text was edited by author 2002-09-24 21:26:48] | |
| dbullen
join:2002-03-12
Kentville, NS
| Speedtests after the changes 2002-09-25 02:46:57 Speed test (bos.speakeasy.net) 1181/411 kbps
2002-09-25 02:46:07 Speed test (bos.speakeasy.net) 1180/412 kbps
2002-09-25 02:45:25 Speed test (bos.speakeasy.net) 1181/413 kbps
2002-09-25 02:44:35 Speed test (nyc.speakeasy.net) 1185/396 kbps
2002-09-25 02:43:52 Speed test (ec) 1162/392 kbps
To me these look worse then the tests I did before the change? But according to MTT most of the users will see an increase in speed.
Apparently someone at MTT can't perform simple math, in my books 3.2 is not less then 1.5. | |
| BoughettoRim
join:2002-09-13
B3B 38H | Hrm..
--
Mpowered, the way of the future. | |
| dbullen
join:2002-03-12
Kentville, NS
| MTT Changes email box size from 10MB to 3MB Here are the details. Currently all Mpowered customer get 5 email boxes at 10 MB EACH. With this new change the 1st email box will be 10 MB and the remaining 4 will be 3 MB each.
However if you read the email below sent out to Mpowered customers it states "In most cases the quota will be more then you had originally (the quota on your mail box determines how much storage space you have on our servers.)"
I'm not sure if I read this correctly? But as of right now my five mailbox's total 50 MB and once the change is made they will only total 22 MB. Someone at MTT thinks that 22MB is more then 50 MB? Could someone please explain this
Email that was sent to customers informing of the change
Dear Aliant Telecom Email Customer,
Aliant Telecom has recently upgraded our email servers to provide faster, more reliable access to our e-mail services. This upgrade was necessary due to the increasing volume of e-mail sent through these systems on a daily basis.
When the initial migration was completed, each Aliant Telecom Email account had quota restrictions turned off. We are resetting the quota on your mailbox effective Wednesday, October 2nd. In most cases the quota will be more then you had originally (the quota on your mail box determines how much storage space you have on our servers.) If you are not leaving mail on the server after you have checked your email, you will not be affected by this at all.
With High Speed Internet customers having the ability to have additional email accounts free, there are two types of consumer accounts. The first account you have signed up for will be classified as your parent account and this has 10 Megs of storage where each additional email account offered with your high speed service has 3 Megs of storage. Dial Internet customers have only one free email account and each additional account would have been purchased. All of these accounts are also 10 Meg Mailboxes. This storage is only for Email left on our server.
[text was edited by author 2002-09-27 03:35:14] | |
| foxmulder
join:2002-10-19
Yarmouth, NS
| Mpowered's Grand Opening This is basically in response to people like jericho who never believe people who say they have as much as 7mpbs as their download bandwith on Mpowered.
When MTT first introduced MpoweredPC® they also introduced a service called software on demand. Anyone remember the Technician installing Novell Client on your their computer? Or at least being asked to do so(I never did heh.)
Well to make software on demand work they needed give out alot of bandwith.
Anyways it died and so did the days of ordering a $45, 7mpbs line(It was like $65 when it first came out).
The one nice thing I've been hearing is that they haven't switched the old customers to new, capped, equipment.
Makes me wish I would have done things differently =\ | |
| |
Anonzzz
@aliant.net | Re: Mpowered's Grand Opening Everyone is capped, but they're not making everyone switch to PPPoE unless they move. | |
| | | foxmulder
join:2002-10-19
Yarmouth, NS | Re: Mpowered's Grand Opening Well apparently it applies to people with the Paradyne modems as well, unless they move.
They are not capped.
Or at least, not like the rest of Mpowered. heh | |
| 
Thrawn2
Grand Admiral Thrawn
Premium
join:2001-04-09
Davenport, IA | NOT SURE Im not sure how it is up north but in america. Distances very close can receive up to 8000k a sec THOUGHPUT and the same up and im pretty sure you can get a little faster so maybe is 7megs is Truth just my two cents. | |
| thisisgaye
join:2003-02-03
| Aliant Ruined DSL in the Maritimes Hey dbullen I think I used to work with you at OLS. :P I had MPowered for 1 year before all these bullshit changes took place and the connection kicked ass. Then I moved to Fredericton, NB about the time Aliant took over. The speeds in NB were 1.5 before Aliant took over but then they added the PPPoE. That was annoying but ok because there was no speed decrease in the service. I remember the days when I used to get 320kb/s+ downloads with MPowered but now at my Father in Law's I get a max of 145kb/s. In my opinion it's all because Aliant is a cheap ass company who doesn't care about their customers. MTT had the best DSL service in North America for it's price but now they are just another face in the crowd.
I just moved to Sydney, NS and I am looking at my options for an ISP. It's either MPowered or East Link up there and I'm looking for input on which ISP is the best gaming ISP. Latency is more important then speed at the moment for me. The game I play is UT and hopefully soon UT2k3. In Fredericton I used to get a ping anywhere from 60-120, probably 90% of the time and I'm looking to hopefully see the same here in Sydney. Send any info/replies to thisisgaye@hotmail.com. Thanks | |
| |
jimmmmbo
@eastlink.ca
| Re: Aliant Ruined DSL in the Maritimes Well I'm not really partial to either company. I can see why Aliant capped their speeds and I can see Eastlink following suit pretty soon. In all honesty I'd say both companies are losing money to their Broadband/High Speed departments. You really have to think of all the costs associated with delivering your connection to you.
First off, we have the modem (DSL/Cable) which aren't too cheap and most of the time either company will eat up the cost of this or charge you a rental fee.
Secondly, we have technical support which can be quite costly for any compnay. I believe Aliant pays somewhere in the ballpark of $16 an hour and Eastlink $13-$14 to their support reps. You then have the costs associated with the toll-free number, supervisors, running computers, rent etc. for this department. So basically two calls to technical support and the $40 a month you pay is gone.
Third, we have the bandwidth costs associated with your connection that usually will cost a company around $3-$4 a gigabyte of transfer which can add up pretty quickly as well with people constantly running applications such as Kazaa or WinMx.
Fourth, we have technicians and testing groups which get paid good money to look after the connection at your home or from the cable modem headend or DSLAM depending on who you're with.
Thank your lucky stars you're even lucky enough to get a 1.5 MegaBit connection for $40 a month or so. Elsewhere in North America you'd probably be looking at at least $50 a month with a cap on the amount of data you can transfer. Anything over this cap and you'd pay probably per extra gigabyte of transfers made from your computer.
I know Eastlink has a higher cap than Aliant for now, but in all honestly how long is this going to continue for? Both companies had awesome caps starting out to attract customers but it is not really in their best business interests to keep giving you 3 and 5 MegaBit transfer speeds.
Anyway, I hope this might've opened your eyes a little bit. It always seems like gamers are always the ones complaining about connection speeds, but when it really comes down to it they are the most thickheaded, least understanding group of people. | |
| | | thisisgaye
join:2003-02-03 | Re: Aliant Ruined DSL in the Maritimes If you were to read my post correctly then you would notice that I'm more interested in Latency and not Speed. Thanks anyway. | |
| | | marfanated
join:2002-12-19
Dartmouth, NS
| You must be clown-boy Aliant dedicated employee to come in this fourm and defend the slashing the service by over %500 to it's customers! Point is, we are not getting what we paid or, or aggreed to! When we bought this connection is was extremely fast and reliable. I'm gonna come over to you house and cut it in half, but you still gotta pay $700/month rent ok? After all, I really don't think you need all that space to live in do you? And another thing...how dare you call gamers thickheaded. You are a geek, dedicated to protecting a multi million dollar company for the peanuts they pay you. I hope someone shyts in your cornflakes every morning. | |
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