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 beannet6
join:2001-03-31
Chicago, IL
| this isn't a broadband report this guy is a storefront user at our internet cafe. and, he is right, we expect you to read our contract before agreeing to it as you are bound by its terms.
since this is not a dsl or other broadband report, i am emailing the moderator to have it removed. | |
| | trade450
join:2002-10-16
Hinsdale, IL
|  Beannet won't respond to cc or Better Business Bur
Why won't you provide the credit card company with proof
that I authorized the charge? Could it be because the last
time I gave you authorization was for a one month charge in November 2001.
Also, why has the Better Business Bureau not heard from you? Could it be because you know you are wrong? Or are at least skating on the edge of what is right and wrong?
John | |
| | trade450
join:2002-10-16
Hinsdale, IL
| Beannet will fight over $50, vs help cust
over $50 that they already have. Can you imagine
how many people needing help with DSL problems
and installation problems are out there waiting.
Think about it, the president's time is better spent
dealing with Ameritech, etc
This guy has gone back and forth with me about
at least a dozen times. Think about it. How
profitable are they really, if they are fighting
a storefront customer who paid in full before
even receiving service and they want more money
for the same month?
If you were the president of a big DSL company would you
fight a customer for $50 or would you delegate it? Think that's bad? I have the CEO and General Counsel emailing me
too! Unbelievable.
John | |
| beannet6
join:2001-03-31
Chicago, IL
| here is foley's bill he has been shown that his cash payment was applied and refuses to read the statement. he sees only what he wants to see, and that is different from the contract he signed:
BEAN.net
350 North Orleans #C1-147
Chicago, IL 60654
Phone: 312-601-4430
Fax: 312-896-5559
BEAN.net
Billing Statement
Date Service/Transaction description Amount
Nov 23, 2001 Surf for as long as you want all month long! -- store_location: lasalle -- Ongoing fee from Nov 23, 2001 to Dec 22, 2001 49.95
Nov 23, 2001 CC Payment -- 02473121739388 -- Thank You 49.95 CR
Aug 12, 2002 Surf for as long as you want all month long! -- store_location: broadway -- Ongoing fee from Aug 12, 2002 to Sep 11, 2002 49.95
Aug 12, 2002 CC Payment -- 01309929011915 -- Thank You 49.95 CR
Aug 14, 2002 Cash Payment -- cash paid at broadway de:md -- Thank You 49.95 CR
Sep 12, 2002 Surf for as long as you want all month long! -- store_location: broadway -- Ongoing fee from Sep 12, 2002 to Oct 11, 2002 49.95
Oct 14, 2002 CC Charge Back -- 8/12/02 charge reversed by discover per foley's request de:md 49.95
Oct 14, 2002 Credit Card Dispute Fee -- for 8/12/02 dispute de:md 25.00
Previous balance 0.00 CR
Amount due 74.95 | |
| | trade450
join:2002-10-16
Hinsdale, IL
| Re: here is foley's bill
"he has been shown that his cash payment was applied and refuses to read the statement. "
Yes I see my cash was applied for August AND my credit card was charged for August. Two payments for ONE month.
Who cares whether it is storefront or DSL service I received. The point is that you (Beannet) gave me something I did not ask for. I asked for a one month surf pass and paid in cash. What you did was to go around me and my request and put a charge on my credit card from a 10 month old transaction (a different transaction) that I had done with you. You and your attorney CEO should know better.
Bottom line is how Beannet as a company acts. I mean if I get crappy service buying underwear at Walmart are they going to say that does not affect people who are buying an office chair? Waltmart is Walmart, Beannet is Beannet.
John | |
| beannet6
join:2001-03-31
Chicago, IL
| certainly, mr. foley the reason you have gotten responses from me on the same question many times over is because we care about our customers. we also care about our stakeholders, and will protect our ability to enforce the contracts we set forth to the best of our ability, each and every day.
that is what it takes to be a profitable company amidst a downturn as this industry has seen. | |
| | trade450
join:2002-10-16
Hinsdale, IL
| Re: certainly, mr. foley
I paid $49.95 cash
you charged my credit card $49.95 for the same month and proceeded to charge it again after I told you to stop. Then you finally pulled the 2nd charge and left the first one on there.
Hey, Discover card and the Better Business Bureau are waiting for your reply. Why won't you respond to them??????
John | |
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