how-to block ads
|
 
AnonymousLV
@lvcm.com
| Tend to Disagree I agree with every word you had to say except the part of the Level Two Tech support. You hit Level one techs right on the head. However, the level two techs to have more knowledge about what's going on, and how to fix the problem IF it is there problem, if you have a fxcked up OS then they can't help you! The only other reasons they wouldn't know is if:
1) They are having a bad day and didn't want to deal with your stupid @$$.
2) There isn't enough information about the problem at hand to give a 100% answer to the customers, because if there is not enough information then we would basically be lying to you. And we can't have that.
You have to remember most people at Technical Support do not have Net+, MCSE, or CCNA certifications, because if they did then the wouldn't be putting up with massive amounts of $hit that you people call in with. However, they do have knowledge about what's going on in the network, and most of the time how to fix it. So get off there back! | |
| | stopcryin
join:2002-11-20
Henderson, NV
|  Re: Tend to Disagree
so put that in your pipe and smoke it. | |
| 
hhawkman
Premium
join:2001-02-08
Port Hueneme, CA | I've said it before....... Unregistered opinions are not worth replying to or reading. | |
| Tall_Paul
join:2003-01-18
San Diego, CA | Rude Tech Help tech support is rude, I didn't know about the recent SQL server attacks and they didn't either. He said "well that site can't be accessed on my computer either" with a bad attitude | |
| | 
Jammy
be'suvwl
Premium
join:2000-11-03
Chula Vista, CA
clubs: 
| Re: Rude Tech Help Most of the Level One techs I have spoke with (I rarely call Cox) seem to be intimidated by me, lol. The recent attacks, luckily did not affect me here in North Park, even my email. But, at first I was unaware of what had went on and when I could not access two of my domains I thought it was a DNS issue. I called Cox and a Level Two tech did not even know what I meant by DNS resolution.
I had to call back and ask for a friend of mine who works over on Federal and ask him, and he knew the answer. I do not think that all of the Level Two (and Level One) techs have management keeping tabs on them to make sure that they are fully qualified for the task in front of them.
IMHO, both Level One and Level Two techs should have some kind of "hands on" experience personally besides their jobs, to facilitate assisting "power users" and customers who know a bit more than them. All-in-all, I have even found that many plain 'ol cable installers are more aware than many of the Level Two techs. Every one that has been to my house usually get into a conversation with me about my setup and look at my boxes.
But, Cox still rocks . . .faster than DSL!
Jammy
--
The Klingon Hotsauce Queen
Where the tides of fortune take us,
no man can know!
~Gowron
Proud Member of Team Ecology For 2 Years
Not all clicks posted! | |
| | btclaz
join:2001-01-02
Tucson, AZ
| ..and why SHOULD they know or care about the SQL attacks because network admins forgot to patch their servers? If you have SQL on your home system, you are an idiot for not applying the KNOWN vulnerabilies patch 6 months ago. Isn't that a Microsoft product which has it's own issues? How is a SQL bug related to COX internet technical support??? I just don't get it guys. These guys work for COX, not Microsoft. Their job is to get your internet connection running, that's all. People who call in for support these days expect all their problems to be fixed, by the wrong people. I give kudos to COX support. They got me up and running quickly. They seemed knowledgeable.
I am skilled at getting my own problems fixed (24 years in computers), but when I have a connection problem I will call their support. I won't call otherwise. I don't want to waste their time and look like an idiot.
...No, I do not work at COX, nor will I ever. I am just tired of reading of ridiculous complaining all the time. | |
| | | 
SMCinAZ
Premium
join:2000-11-29
Glendale, AZ
clubs: | $29 a month? How? Mine is $39.95. | |
|
Jammy
be'suvwl
Premium
join:2000-11-03
Chula Vista, CA
clubs:
| In reply to $29.95 bammonth. This in answer to SMCinAZ:
Sorry I have taken nearly two years to reply to you. I paid only $29.95 because I bought my own cable modem.
Now I have the Cox HSI Premiere package and pay only $37.15 a month for it: I get a multi-product bundle discount of $7.80 from the $44.95 charge for it.
>$29 a month?
>On 2003-11-28 10:12:25
>>How? Mine is $39.95.
--
BroadbandReports.com Team Starfire
The Klingon Hotsauce Queen
lagh lucharghlu'bogh HuH ghopDu'lIj lungaSjaj | |
| | | |
| Forums » comments on review of Cox HSI |
|
