 
dru
join:2000-09-14
Corona, CA
| They dropped SBC.... ?!? According to the previous review, they notified all their PacBell connected DSL clients on 11-22 that they were getting out of reselling SBC circuits and recommended that their customers find another ISP (a list was included) and then their circuits were, in fact, cut on 12-1-2002 according to the review.
That is why your DSL was "down" for a month (you were no longer a customer?) and there is no way they can or should be billing you for service they no longer provide. | |
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 | raywan
join:2003-01-02
San Jose, CA
|  Re: They dropped SBC.... ?!?
Some one needs to with-up this company for improper business practices. | |
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Jacob
join:2000-11-28
Los Gatos, CA | call billing (408)358-6483 x3 - billing
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| raywan
join:2003-01-02
San Jose, CA | Re: call billing Tried calling.... I think everyone is always out for lunch or on long break.. VM box must be broken cause no one ever calls back. | |
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| | Jacob
join:2000-11-28
Los Gatos, CA
| Re: call billing I make over 50 return calls per day, in addition to my already overloaded workload.
We were out of the office on 12/31 and 1/1. If you can't get a hold of someone today (1/2), IM me and I'll give you my cell.
Cheers 
-Jacob
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| raywan
join:2003-01-02
San Jose, CA
| My service was down for Oct 23rd until mid Nov when I finally gave up and decided to cancel the service. I rather pay money for new equipment and go with another company than to go through the stress I had to deal with during the outage. I understand that ASI is the local telco and getting a hold of them to resolve issues can sometimes be difficult, but all I requested for was status and maybe an attempt to help resolve the issue. I was never called. No email was ever sent to me. When I did finally get a hold of someone, they said a ticket was never opened even though I was promised a resolution and a return call by a sales rep. I left a VM and email almost every other day. Try being down for almost a month as a network administrator with an On-call pager.
If your support team is overloaded, maybe you can forward this email to your manager and request for more help. This is truely the absolute worst service I've ever experienced. This is also my first time posting such forum. You can not understand the stress and time lost I had due this this issue. Besides, I'm still trying to resolve other billing issues with your company.
I apologize for the ramping.....
By the way.. Covad offers 24 hr support and was able to get my service up within a week with greater speed. The same speed that I was requesting for while with DSLDesign but denied due to distance. I was told that the outage was due to the my home distance with telco.
-R | |
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| w6jze
join:2003-01-22
San Martin, CA | Why bother, all you get is a message saying that the mailbox is full (probably from SBC users who are calling to complain about still receiving bills even though their service has been discontinued). | |
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w6jze
join:2003-01-22
San Martin, CA
|  The worst I have ever experienced.
Stay away from them as at best the are incompetent, at worst they are criminal and, in all reality they are incompetent criminals...
PS The only person who was ever worth anything was Tami. She was always courteous and helpful. I notice that there is no sign of her anymore. Her voice has even been taken off the answering machine ( that you ALWAYS get).
[text was edited by author 2003-01-22 16:55:37]
[text was edited by author 2003-01-22 16:57:37] | |
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