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 CW2
join:2003-04-17
Schaumburg, IL
|  Wow Different Experience
Further, I have never ever had a billing problem
I highly recommend ANET with out hesitation of reservation.
I wish you better luck wiht your next ISP. | |
| DavidBauman
join:2003-01-20
Naperville, IL
| ANET response Dear daragh,
I am sorry that you have had a poor experience with our company. I am hesitant to get too involved here, since your claims in your post are completely invalid, and this smells of a flame post.
Just a few points:
1) ANET has never done *any* business with Covad *ever*, so your claim that your 'covad installer' said that they refuse to deal with ANet anymore is not true. Perhaps they were thinking of A+Plus.Net in California (who does do business with Covad, not us). We receive a lot of response to/from A+plus.Net.
2) Our website is not down frequently. We did have an issue with a web cluster earlier this week which was resolved quickly. No machines were rebuilt.
3) If and when we have problems with our dialup service, more than just a single customer is effected. Since we have not, and are not getting complaints regarding issues remotely similar to yours, I would suspect that we can get your dialup stable by a simple call to our tech support department. Perhaps there is a line noise issue, or a poor modem driver. With dialup, there can be a lot of factors that cause poor modem service.
4) Since you have chosen to not disclose your name or company, there is really no information I can provide regarding your other claims. I am also deeply involved with our technology and day to day operations around here, and the issues you have brought up does not ring a bell. If you require further assistance regarding your issues, please do not hesitate to contact me direct.
Sincerely,
David Bauman
CTO/COO
ANET Internet Solutions
630.637.0844 x102
630.637.0870 fax
david@anet.com
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