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Comments in response to »Review of BEANnet Interactive by jbcg by jbcg See Profile
beannet6

join:2001-03-31
Chicago, IL

I am sorry for the outage

We had a downed circuit that was bound to affect us for a longer period of time than it would have taken to aggregate some of our DSL circuits. Yours was one of those. I am sorry that we did not anticipate the outage, but, by switching your gateway and ips, we were able to bring up the downed customers much faster. Again, I am sorry for the problem you had.

You mentioned that you had other outages besides this one last weekend? Could you let me know when that was? I know that this was a bad outage, and I apologize, but what other outages were you referring to? We have not had to reboot out RedBack router for over 6 months even.

Thanks,
Matthew Dalton
permalink · 2003-05-27 16:02:39 · Print · Reply to this
dumbbeanuser

join:2003-09-24
Milwaukee, WI

Even more unhappy

Matthew,

Thanks for the too-little too-late concern. Here I am down AGAIN for going on 3 days and STILL can't reach support (all circuits are busy)--are you guys even a going concern? I can't ever find your listing in directory service--as far as they are concerned you don't even exist. I've been calling Calvin's number and sending him emails for the entire last day and still only busy signals and no reply. It's a good thing you guys conspicuously sue your customers who "want out" or I would have bailed a long time ago. But don't count on my contract renewal.

I'm not going to give you my name because I've heard rumors that you guys "end-queue" your unhappy customers, but can't you JUST FIX THE PROBLEMS for God's sake? How hard is it to keep a support line up???

Anon
permalink · 2003-09-24 19:27:27 · Print · Reply to this
Forums » comments on review of BEANnet Interactive

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