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 WolfJaguar
join:2003-03-20
Portland, OR
| Wha? They have a Retention office? *lol* That's just so damn funny.
Anyhow sorry to hear that your installation could have gone better. For the most part renting property causes alot of problems for everyone involved. The Landlord might not want additional lines into the property, you might need it but have a year contract to live there, blah blah blah.
Can I ask what deal you got that you couldn't refuse?
Right now I'm paying the normal 42.95(with basic/extended cable added on, total around 90 bucks a month for everything). Most of my friends pay 60 bucks because they have dishes.
Maybe if I threaten to leave they'll give me a reduced rate. Muwahahaha. | |
| | 
hollorg
@199.103.x.x
| comments are free. I would love to know as well. I am happy with the internet connection. Fact is my neighborhood has fewer houses than most drops so I have a lot of bandwidth most do not.
As for customer service. That needs huge improvement. I switched to the internet phone and upgraded the cable. I was told at the time I could not have HDTV. Now I'm told that was wrong but to change it out it costs me another upgrade fee.... for their mistake in the first place.
On a side note the phone quality is better than the rotting out copper lines I got from MA BELL.. but the price the quoted was not the price the charge came out to be ... Verizon tells you the "Subscriber Line charge" I respect companies that are up front with their charges... and a huge fan of Verizon. I switched to save money but the end result was my bill was more. I fixed that by decreasing the services so now I pay the same so I'm sort of happy.
I was thinking of dropping comcast all together as their customer support stinks. In fact the few times I have called since the change over I have been insulted by their staff 80% of the time. But I know I can not get a better internet connection so I deal with the *(&^ from customer service.
On a side note a friend found that COMCAST charges the taxes based on list price.. if you get discounts your taxes legaly should change.. but COMCAST does not fix that.. In fact this friend has a check and a letter appologizing for the mistake.. but on principal he wants more now that he also has been told by a number of employees to "get lost etc."
Quality of cable,internet, and phone is good and slighlty above average... but then again so was AT&T.
Service I rate very very very poor...
Installer.. he was great. It rained so hard and he plugged trough it.. no complaints.
As to the deal. I would love to hear it. Hey bud you get what you pay for... stay with the faster speeds. Then again I'm not a fan of DSL. | |
| nnooiixx
join:2004-02-29
Charlotte, NC
|  Tech support woes with Comcast Broadband
Once I got through to the next level, they would insist that the problem was on my end. Having been through this before, I had set up a standalone system to use when diagnosing the issue with support. Thus eliminating their "it must be your network" excuse and making it easier to go through their standard diagnosis procedure. However, this still didn't help the problem as they insisted they didn't see a problem. After two weeks of frequent disconnects, atrocious latency and time off work for on-site tech visits (cable modem replacement)...the problem disappeared. When I called to follow up and ask what the resolution was, they said they found no problem and that it must have been on my network. Hearing that response was like chewing tinfoil gum.
Its my own fault, really. My first clue that Comcast's support was going to be awful should have come during the merger period. During that transition, even though I followed all the steps that they asked of former AT&T customers, they somehow managed to "misplace" my user account (for email & website). I noticed that they didn't, however, have any problem with my billing account. My bills still came on time and slightly more expensive. I had to reopen my ticket to have them look for/reinstate the account over and over again for 6 months until I finally gave up. Each time, the ticket was closed without any resolution or contact. Each time I called to inquire, I had surly support techs snidely suggesting that I "just create a new account". What does that say to a customer during a corporate transitional period? "You're not important to us." (side note: When I tried to get my old username as my "new account"...they said it was in use. When they investigated who was using it they found it was under my name and at my former address but on another account number, yet it was definitely my old account. Still they can't/won't fix it.)
Being in network support myself for years, I can understand that things happen...but if I were to continuously tell my customers that their problems didn't exist, I would have been out of a job. Honesty is the best policy. I don't understand what Comcast gains from (what appears to be) a blanket policy of denial when supporting their services.
Another thing worth mentioning...I was originally a customer of Mediaone, then AT&T and now Comcast. That means that I've been using the services from the same provider without switching for 6 years now. I have purchased all their services (full cable, broadband and digital phone) and have had them since they were each introduced respectively. Currently, I am paying Comcast almost $300 of my hard-earned money each month, yet I still don't have my email account, a basic amenity provided by nearly every ISP.
Now, you would think that that kind of loyalty would make me a valuable customer instead of just a "sucker". Nope. In the past 6 years, I have watched the bills for all services go up 50% while service has declined drastically (see above). With the recent rate increase (effective 1/2004), I'd finally had enough and began a serious search for another provider for all services. After everything I'd been through, it was that rate increase that finally sent a very loyal (and very abused) customer packing. Just one year after I started making my monthly checks out to "Comcast"...Good job, fellas. | |
| | | oldhand
Premium
join:2003-05-16
Saugus, MA | FiOS a Possibility? I would like to have a FiOS option but it won't happen. There are far too many political problems between local officials and Verizon management. | |
| | | 
Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
clubs: | Re: FiOS a Possibility? Hmm, who knows, you might get lucky. But then again, you have been checking, haven't you?
I hope whatever problems it has in your area, it's laid out and working quickly. | |
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