 Ponderosa0
join:2003-08-18
Nukem, MI
| I agree, Canadian broadband sucks.. I didn't quite read your full report but I agree, Get with it Canada! Broadband is slowly declining and going downhill! It used to be good when Shaw first came out. Telus and Shaw both suck, and as far as I'm concerned Canada is not a place for broadband. The bandwidth caps are rediculous and the speeds are rediculous, especially with Telus. The Customer service sucks as well, we need Optimum online here in Canada!
If you want good broadband looks like you'll have to head south! | |
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burning_arc
@telus.net
| Re: I agree, Canadian broadband sucks.. i dunno im on telus its fine. 160kilobytes down, 64kilobytes up. most american isps dont offer upload speeds anywhere this good. most are like 15kb or at best 35kb..
so.. Its fine.
this guy is going on about tech support. only n00bs need tech support so who cares? | |
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| | killaExpress
join:2003-09-04
Vancouver, BC
| Re: I agree, Canadian broadband sucks.. Actually when ur line is fricking busted and ur net is having speed consistency problems for "x" amount of days, and all other people that u know of DO NOT have this problem, then u would call tech support. Although I haven't had this much trouble as the reviewer had, I have been having a terrible time trying to communicate to Telus Via their "customer" support because the stupid line is always busy or when I finally hear a live human voice, they give me some sorry ass n00b help. This ISP blows, but in my area (Fraserview Vancouver East), this IMO is probably better than the service offered by Shaw. 2 weeks ago, when I began having problems with speed consistency on my line, I would never thought of switching to shaw ever. The first time I got my net from them, it wouldn't work for a whole month. I got reinbursed for that month, but I was alrdy pissed. The customer support was not as bad as now, but just as bad. n00b tier one and tier 2 support, b4 finally a technician was sent out 4 weeks after I first got my net installed and the problem was fixed. 2.5 years of pretty decent and I was a satisfied customer. However, after 2 weeks of stupid waiting for tech support to explain my problem, I'm starting to think differently. After being on this so called "High Speed" net for 2.5 years, I would have never thought of switching to Shaw. Don't tell me only n00bs use tech support. PLEASE. Everyone was once a n00b. Only reason we fone them is to get help or an explaination as to what is wrong with our net that we pay close to 50 bucks a month. 50 bucks a month could be spent on something more important other then High Speed net. Since there is a monopoly of Shaw or Telus in this area, and a lot of people need/want high speed net, we sort of have no choice. I too, cannot wait when a new ISP comes in that has decent prices and good customer support that has a good attitude towards serving customers, and most of all has consistent speeds as ADVERTISED. | |
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| | | dsm122
join:2003-08-26
| Re: I agree, Canadian broadband sucks.. My story is almost exactly the same as killaExpress's I have been a Telus ADSL user for about 2.5 years never really had a problem until about 2 weeks ago. I have been on hold a total of about 3 hours given lame excuses and told they haven't had time to even consider the problem. Even told to fire up my old analog modem and use the dialup lines. What is the repair team doing, probably installing new modems in customers homes. Telus used to pride itself on its customer service and support not any more they are in such a rush to get Subs with their $16.95 promotion they forgot about the full price customers. Who do they think will be around when the 6 months of cheap internet ends? | |
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ShaZamz
@telus.net
| wtf? LOL this guy above must of just got off his AOL and wondering where's the "Youve go mail!" and real internet is.
Welcome to the internet Buddy, AOL is no internet. its some isp for idiots.. You Should go back to aol.. You cant handle a real isp. | |
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| Ponderosa0
join:2003-08-18
Nukem, MI
| Most American ISP's don't have bandwidth caps like we do in Canada. Canada has a population of 30 million and has bandwidth caps because its the ISP's own fault for running stupid lame IRC servers, but they seem to blame the users. If you ask me, and many others Canada is going BACKWARDS in broadband and the United States is going FORWARD. A population of 30 million throughout all of Canada and we have bandwidth caps, what a JOKE! | |
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burning_arc
@66.250.x.x
| uhhhh you obviously know nothing about american DSL isp's..
Telus and Most canadian DSL ISP's for there home users HAVE THE SAME Download Speed 1.5mb down as AMERICAN DSL isps for there home users. EXACT SAME CAP! Now for Upload Cap, Guess what?? CANADA HAS BETTER UPLOAD SPEEDS! average american dsl upload cap is either 15kb or 35kb. Telus is 64kb!
i dunno wtf your all going on about... Go Read up before you all start comparing telus residential to Bell Buisness Class. | |
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Rambo76098
join:2003-02-21
Pataskala, OH
| Re: I agree, Canadian broadband sucks.. "Now for Upload Cap, Guess what?? CANADA HAS BETTER UPLOAD SPEEDS! average American dsl upload cap is either 15kb or 35kb. Telus is 64kb!"
I don't know about Canada but the lowest dsl upload speeds advertized for residental on the CHEAPEST package in my area is 128k up. And I actually get about 135-138 k | |
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Boohjk
@cable.rogers | Re: I agree, Canadian broadband sucks.. 128k is about 15K. | |
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DSL4Brains
Premium
join:2003-08-26
Portland, OR | I read his post five different times, went outside for air, then sat down and read it again and I still can't figure out what the hell it is he's screaming about. He sounds slightly psychotic. | |
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Rambo76098
join:2003-02-21
Pataskala, OH
| I don't think you want optimum online. They are known for capping your line VERY LOW if you "use the connection in excess" which is for a normal user, quite low. One person i know was capped for occasionally using a web cam or playing games. they are also very picky about occasional downloading. they capped one person i know from about 1.5 mbps to around 150-200 kbps. Yeah and none of this is in the customer agreement ot Terms of service. | |
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| UnionC
join:2003-01-19
Courtenay, BC
| I have been dealing with Telus ADSL now for quite some time.. Between 2.5 and 3 years I would guess. During that time I have been back and forth with Tech support more times then I care to ever remember. I am not a n00b. I can diagnose my network problems and make sure my router works and that any of the PC's in the house can connect to the net properly.
Just about a year ago we moved across town and our DSL moved with us.. After the move our DSL actually got a little faster (we were on the 1.5Mbit account) We did a trial for Office 2.5 since we use more then 1 computer here and both of us are semi-power users/homeschool techs. After that trial we have been having issues with our DSL that have carried on in one form or another for about 10-11 months. After our Trial we decided to switch to the Velocity enhanced package (Basically home user 2.5Mbit without the business extras) Well first off we seemed to have gotten stuck between 2 servers as our IP changed every few minutes between 2 completely different sets. Now this causes all sorts of problems with software that likes to maintain a connection. P2P fileshareing, Webcam, MSN Messenger to name a few. Well we eventually tracked that down and got it resolved.. (They deleted and remade our account) Although it did take a few weeks.
Since then we have had an ongoing speed issue. Thanx to DSLreports we have been able to test and try and document some of our problems to make tech support aware of it. The problem seems to be a slowly degrading speed on our upload that gets down to a point where we can't send any data out, which means we also lose our IP because we can't send the request to renew it. The details of the steps taken to attempt to resolve this are as follows.
We replaced out DSL modem twice in the time we have had this problem.
Had Tier 2 send people out to the house 3 times (the problem has gone to them many more times then that) Replaced 1 router and redone all of the cabling in the house. (Pretty much redid the whole network)
Note: 99% of the time our issue is resolved for short periods of time by power cycling our DSL modem. Our speeds come back just fine both up and down for a random amount of time. If this were an odd occurance we wouldn't mind but it can happen as much as 3 times a day.
In the last several months I have personally seen the customer support quality go down, I have spent more time on hold with Telus or waiting for someone to come out to the house then I would ever wish upon anyone. WE have gone through the pointless testing steps so many times I can't count them all to try and get the problem escalated to Tier 2 and every time it does they tell me they fixed the problem and send me back down the ladder. As you can probably guess the problem is as yet unresolved. Our timespan of good internet runs from about 6 hours to a max of a week and a half in the last 11 months. The more time I spent chatting with the techs the more I get enlightened to how much of a runaround I have been getting. I found out that generally if your modems connections lights stay lit as usualy when your service goes down that the problem is probably not at your end. The tech told me this after I spent several months talking to them with them trying to tell me it was at my end. My modem has never gone offline where it showed on the front panel lights. We have done speed tests and line loss tests so many times it's fairly clear to us where, or at least in what section of the network the problem lies. Even the Netflare Test (You telus people who talk to tech for a while should know what those are) shows that there is an issue in the forst hop to the next router in Telus's network. This router on several occasions has shown itself to have dropped offline and disappeared in our Loss tests. I have relayed as much info about the problem as I can think of to both Tier 1, Tier 2 and the repair techs, as well as to a Customer Service supervisor and still gotten nowhere. From what I gather it comes down to money. We suspect that there is either bad ports (Unlikely since we have had our port changed twice during this) or a bad router in Telus's network but to get that far back into this to do the testing on those pieces of equipment costs money.. and man hours for a problem that is intermittent and apprently hard to track down. Now as a Velocity Enhanced 2.5 Mbit customer I pay 49.95 a months before taxes just for my Internet. I have gotten a couple of free months out of them for my problems.. But that doesn't really help much. For that kind of cash I would expect to have decent internet or at least have decent helpful tech support when I have problems.. If it weren't for a lack of Internet service in this town other then Telus (well we have local cable but the service is even worse then Telus) I would have switched by now. I have no desire to have cable.. Tv or Internet.
I think that is about all I had to say.. My Rant is over and I will continue to call Telus and make noise until I finally get my service issues resolved or until I decide to move somewhere else.
UnionC
Campbell River, BC | |
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asfgfdgsdffd
@bonet.se | I still don't get it. Canada and Australia the only countries in the world to impose Caps... It begs the question - WHY? | |
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| savage2
join:2003-06-26
Langley, BC | Quit you whining you little baby. If you are so poor go and get dialup | |
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| cudaken
join:2003-01-06
Canada
| Only in MOST areas do Canadian Broadband suck. Fortunatly I live in Delta, a burb of Vancouver, we have a private cable company offering high-speed service called Dccnet. I consider a bad speed test 1.8 megs (best so far 5.1),as far as the help desk very short wait times, around 10-15 mins.and there open 24/7.zero complaits in this corner of the country. | |
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Shazamz
@telus.net
| YOU ARE ALL F-UCKING DUMB.ASSE.S
WANNA KNOW WHY???
You call Confuse KILOBIT with KILOBYTE.
and 2nd of all.. WHAT CAPS???
Bandwith caps? dont think so, dl 70gb a month.
Speed caps? dont think so, 1500/640 (kilobit) so..
really, WTF are all you talking about? You all dont know or ever been on an american isp. take Earthlink for example speeds in kilobits are 1500/128 WHICH translated to(since most of you think kilobits are kilobytes for some goddamn reason) 150/12 KILOBYTES.
EarthLink(average american isp)
speeds:
150 kilobytes down
12 kilobytes up
bandwith caps: dont think so
Telus(Average Canadian isp)
150 kilobytes down
64 kilobytes up
Bandwith caps: none
so really, LEARN BEFORE YOU POST.
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| casscarr2002
Waterdown
join:2003-11-14
L0R 2H8
| Maybe the broadband sucks where you are but here in the GTA, specifically Oakville/Burlington area Cogeco offers a Pro service at 5.0mbps, and I'm running consistently at 4.750mbps at any point in the day or night.
Maybe you should look into the areas in which it sucks and address those companies (specifically yours) and hit them up for a change. | |
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blueschooner
Down-Tuned To A Stool Loosening Roar
Premium
join:2001-03-03
| Interesting review Outstanding review manifesto- I especially enjoyed the endorsement of the GM dealer in Chilliwack. said by the dictionary:
ir·ra·tion·al [ i ráshən’l, i ráshnəl ]
adjective
1. lacking in reason: contrary to or lacking in reason or logic
2. lacking in logic: unable to think logically
3. unable to think clearly: lacking the normal ability to think clearly, especially because of shock or injury to the brain
I'm looking forward to your next update. 
[text was edited by author 2003-08-31 14:23:11] | |
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theedge22
@209.53.x.x | hmmmm I agree that telus and shaw both suck, but dude...you're crazy... | |
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| sekazaba
join:2003-08-29
Vernon, BC | Re: hmmmm uhhhh, well maybe I was a little hormonal that day but I am still very pissed. Got a little carried away.
Seka | |
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emmpeethree
Twizzling Flagella
Premium
join:2001-04-13
Richmond, BC | are you still talking? just curious...
i stopped reading after the first few lines because its mostly rambling on and on. | |
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| sekazaba
join:2003-08-29
Vernon, BC | Re: are you still talking? ok already !!!I was HORMONAL. But I am still very angry.
Seka | |
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Devine_Write
join:2003-07-10
Algeria | Woosh, ignorance train! If you barely have enough money for hydro and food and your kid's clothes, maybe you really shouldn't be concerned with broadband. | |
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telus user
@telus.net
| Re: Woosh, ignorance train! ive used both telus and shaw...i happen to like telus better..i have telus enhanced and it rocks...i have great down load and way better up load...with shaw i got like 128 kbs uplaod and with telus i get around 750 kbs upload..i play a few online games so i know when internet is slow and when its fast..im happy with what i get from telus...tho right now they are having network troubles..but as soon as its fixed it will be fast again.. | |
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crankytech
join:2003-09-20
canada
| .net losers Listen, I just found this site while surfing around at work. Where do I work you ask, why I do tier 1 tech support for, that's right Telus.
I agree with you fools in saying that the Telus network has gone done hill. They needed to put more attention on getting more bugs fixed then trying to get more ppl on with there 16.99/mos deal. Trust me, no one was more pissed off than us to hear about that.
But to hear all you whiners going on about long wait times and sh***y customer service, I'd like to see some of sit on this end.
You answer the phone and call after call you hear "well, after 1 hour of sitting on hold, blah, blah, blah"
I know how long the Friggin wait is!!!! I don't need your smart a** coments. Then you have to try and explain to some stubburn a**h**e that the only info we have for them is what T2 posts for us on the outage board, which is nothing. Oh and in the meantime, you just finished a 45 min call with an 89 year old women who has never touched a computer before in her life and have to walk her through setting up DSL and teach her how to send an email......... Then talk to you monkeys. Trust me, it's not fun.
Now after reading these posts of yours I realize that going through the torment of dealing with you just so you can get your precious internet and sit online to complain on a disscusion forum, most of you need ot get a real life.
Just think, What did you do before the internet existed??
PS everybody who posted good things about the tech support, you make my day some much better and is muchly appreciate, thanks. | |
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| shaneo
join:2003-06-25
Mililani, HI
| Re: .net losers If you really do work for Tier 1 support at Telus, why in the world are you talking to 89 year old women walking them through setting up their DSL, and teaching them how to send email?
I think you may have some of your tiers mixed up there, unless Telus has some sort of a Tier 0 or Tier -1 support which is higher up than Tier 1....?
For the most part, if anyone has to talk to Tier 1 support from any company, then the product/service they are offering must suck pretty badly.
I have only talked to Tier 1 tech support only once in my life. It was regarding a McAfee AntiVirus product which was making my server crash after configuration. The Tier 1 guy at McAfee was one of the people who was on the development team for the product, and it ended up being a bug in the code which was then patched.
Oh yes...., I wouldn't mind sitting in your position if you were actually at the Tier 1 tech support level. Since Tier 1 is the supposed to be the highest level of tech support, you shouldn't really have to work so hard, except to solve problems that no one else can. | |
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Glimpse
@175, 204.1
| Re: .net losers Not sure about McAfee but every other company I deal with follows the, Tier 1 is low man on the totem pole model. Microsoft, HP, IBM, Sun, Dell, etc...
If you're working Tier 1 at TELUS or Shaw, you're basically waiting for another opportunity. You're typically not given enough information, training, tools, or access to solve most problems. This is usually because you don't have the experience or insight the company thinks you need to work at the higher levels. It's funny because you'd think it would be the other way...the experts answer the phones??
This leads me to why I'm replying to this thread. The issues you all complain about are people issues, not company issues. For example, the reason experts don't answer phones, and solve you problem on first contact, is because they refuse to. People think that if they are experts, they shouldn't have to answer phones. Also, the reason for long wait times at TELUS is because of their current labor issues. Keep in mind, the people you talk to are unionized. Definition of union - "A person who believes their job is a right, not a privilege. They also tend to think their pay should increase year after year even though the value they add to the company shrinks year after year." In order to be fired from a unionized position, not only do you need to be caught killing someone, caught with the weapon, but you also have to admit to it.
As far as the rates go, if the company could make changes to create more efficiencies, internally, they could reduce their prices. The union also does not allow this to happen.
Your issues are with the people, not the company. The province of BC and its' government are backwards.
Ask yourself this, if TELUS and Shaw could make similar profits by creating efficiencies and reducing customer prices...wouldn't they? If TELUS and Shaw could increase their number of customers and retention by providing superior customer service/support...wouldn't they? There's a reason they don't and it's because of the people who believe their jobs are a right... Ever wonder why you typically get better service from a family run business?? | |
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| | | Ponderosa0
join:2003-08-18
Nukem, MI | Re: .net losers Glimpse, TRUE THAT!! | |
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| | | crankytech
join:2003-09-20
canada | Tier 1 tech support is not unionized, only AB ADSL. The rest of Tier 1 support works for a different company that is contracted to Telus, like me. | |
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| | crankytech
join:2003-09-20
canada | Obviously you have no idea what your talking about. Telus Tier 1 is the first level of tech support. You call us we do the trouble shooting and in a stuation where it isn't on your end, we escalate to Tier 2. Get it straight. | |
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Ponderosa0
join:2003-08-18
Nukem, MI | Ponderosa Also if you are working for Telus tech support, you deserve to be fired with an attitude like that. | |
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| crankytech
join:2003-09-20
canada | Re: Ponderosa I don't act like that on the phones, i'm venting. All day I listen to other ppl vent, it's my turn. | |
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Rikoh
@205.206.x.x
| you tell em dude hah, you took the words right out of my mouth guy, i'm a telus subscriber and i find their service to be sub par at best. Not nearly worth the cash i have to pay for it. I am always a fan of a good rant | |
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FrEdr1c
@nucleus.com
| Re: you tell em dude doesn't matter, I've had techs like you go into the OCA page and delete all my MAC addresses, because I would phone in them telling them they need to fix their service. The tech got fired once I talked to Telus security.
So, be careful what you do. | |
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| | crankytech
join:2003-09-20
canada | Re: you tell em dude becareful what your saying, techs like you....... you have no idea what kinda tech I am. First off, I'm female. Second off, I would have to be pretty childish to unregister someone MAC because they are an ass. | |
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freder1xc
@nucleus.com | Why are you even coming here to rant? Simple enough, if you don't like your job, quit. Don't come here and rant. Telus service sucks period. | |
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freder1c
@nucleus.com | Re: Why are you even coming here to rant? I'm sure glad i'm still not with Telus. You should be fired, rude ignorant techs that work there and don't have a clue on anything | |
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| cudaken
join:2003-01-06
Canada | agreed!! | |
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AnotherTechi
join:2003-09-29
Edmonton, AB
| Horray for Cranky Tech Maybe Cranky tech would not be so Cranky if allot of you would take the time to use the internet for something more than complaining. Obviously you can't be having many problems with your internet service, as it sures seems to working well enough for you to keep complaining.
I have worked in TIER 1 support and I agree that waiting for tech support takes a long time, but its not the techs fault, yet we here about it for the first couple minutes of the call, minutes that could have cut down your wait time.
If you want to complain, by all means do so, but try working in TIER 1 support for awhile before you do. | |
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hughjazz
join:2004-05-04
Edmonton, AB |  Spend your money
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