how-to block ads
|
 VOL_Monkey
join:2004-02-23
Beverly Hills, CA
1 edit | Setting up email is easy. If you are using Outlook express, setting up you email is very easy. its a pop3- pop3 server is incoming.verizon.net out going is outgoing.verizon.net make sure outgoing server is checked my server requires authentication. if that doesn't work check your user and pass and disable firewall. | |
| | fixrman
join:2003-02-10
Hatboro, PA
1 edit | Re: Setting up email is easy. I am not using Outlook Express. | |
| | | VOL_Monkey
join:2004-02-23
Beverly Hills, CA | Re: Setting up email is easy. what client are you using? | |
| | | | fixrman
join:2003-02-10
Hatboro, PA
 ·Verizon Online DSL
 ·Verizon FIOS
 ·Vonage
| Re: Setting up email is easy. I don't have Email troubles. My complaint is with Verizon's attitude towards promised upgrades.
I tried VOL's Email and it is not desireable so I will not use it.
I am at the point with them - after all of the telephone calls, runaround and the comments from people here at BBR.com - that I believe the only resolution may be a formal complaint to the FCC. It seems that their "upgrades" are arbitrary and require endless telephone calls. They solicited me for it and promised it. Had they not done that, I probably would not be making a big deal about the speed increase, and would just wait for it to happen, if at all. | |
| | | | | VOL_Monkey
join:2004-02-23
Beverly Hills, CA
| Re: Setting up email is easy. Unfortunately the speed upgrade is not for everyone, there are a lot of factors that go into it. Too bad Verizon is not upfront about the limitations of there service, but to file a complaint to the FCC because your upload speed is 160k. WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAh | |
| | | | | | fixrman
join:2003-02-10
Hatboro, PA
·Verizon Online DSL
·Verizon FIOS
·Vonage
| Re: Setting up email is easy. This will be my last post to you, because I feel you are nothing more than someone who wishes to engage in petty arguments.
I finally was able to secure 1.5Mbps service, so the persistence has finally paid off. It took me a year to do it, and many phone calls.
The "factors" you mention are little more than rhetoric by the phone company and/or employees. If you were technically versed on DSL, you might know why. I have spent a lot of time researching DSL and find the technology to be rather fascinating. There are many even within the business - and provider employees to boot - who know little about it. | |
| | | | | mimagic69
join:2004-06-19
Martinsburg, WV
| Speed upgrade As for the Speed upgrade, you need to call billing and they will set-up your upgrade, usually takes 5 days, but in most cases is ready within 24 hours. not everyone will qualify for the speed upgrade, some people expirence problems after the upgrade and have to be downgraded back to thier original speed. It all depends upon the Loop length from the CO as to how the actual upgrade will affect a customer, there have been few unforeseen problems with the speed upgrades, and I have seen very few customers actually having to downgrade do to service problems | |
| 
MadMANN
Premium
join:2005-08-19
 ·Comcast
| Use SusCom cbale Just some friendly advice. If you have cable in your neighborhood, you need to get with SusCom cable modem service. It seems to me you have been putting up with terrible customer service and unmet speed expectations for too long. Cable definitely has the advantage because you get the same service no matter where you are in the system. Unless you like being abused, at least try it. I believe SusCom will introduce it to your for $19.95 with no obligation. If you feel that you aren't any better off, go back to Verizon. | |
| 
Jason Banks
@telnor.net
| Reply Dear customer
We at verizon tech support thank you for your comments, and hope your service goes down more often if possible, as for your amazing translating techniques, "Esperanza" means "hope", not "wait", that would be "esperar", but thats ok, you can find out more about that word using a spanish to english dictionary
as for verizon looking for 3rd party companies for tech support, well, maybe if verizon wasnt as cheap as they are they would pay well for this job, lets see, you decide, you pay someone in "America" about 10 bucks to do a job that someone somewhere else will do for less than half... hmm... lets see, which do I choose?
now that thats out of the way, I do tech support for verizon but Im not an american, when someone calls me and yells at me and DEMANDS that I fix their problem, well, lets just say that the thought of hanging up on them comes to mind, yet I give them the correct information to fix it, but on the other hand, someone calls, says hello, actually gives me the chance to help them, then even if they dont know squat of computers, I will spend all the time it takes to fix their problem, even if the equipment is not from us, even if its a playstation or xbox, even if its not related to internet service
so basically I think thats the rule with us "techies" (as some people has come to call us), its called "assisting", its called "helping", we do it because we want to do it, they dont pay us enough to listen to customers cry and complain about not looking hard enough for a better isp provider, do not give us threats saying you will cancel the service, do not tell us you can get us fired, dont ask "why was the previous tech such a moron?", these things dont get your problem fixed, they makes us think youre a customer who wont listen and has a close mind to the whole issue, lets us do our job, there has been cases where I even call other companies and departments while I put the customer on hold so they wont have to go thru that frustration, if you dont get a tech like me remember that maybe he is a newbie, or someone who doesnt like his job, dont judge us all for these guys, gives us a chance and we will move the whole company for you, treat us like crap and we will show you just how much crap we can give you, thats all | |
| |
MadMANN
Premium
join:2005-08-19
·Comcast
| Re: Reply The attitude you have is the exact reason why Verizon has gone downhill in recent years in customer service. I uninstall DSL and replace it with cable modem enough to hear the horror stories from Verizon's tech support. We Americans have a saying: you get what you pay for. Verizon is saving money by hiring you to treat their customers with your bad attitude, but they lose customers left and right because of your attitude. Funny, they all seem to treat ME with respect. Oh yeah, it's because they are getting QUALITY service and American tech support, which I might add, they don't have to call as often as they have to with you. If you don't have the patience to listen to these complaints, either find a job with a quality provider where the phone doesn't ring as often, or do something where you don't have to deal with the general public. | |
| | |
Nuetral
@rr.com
| Re: Reply You have been treated with respect, you just choose to yell at the person on the other end of the phone. That gets you no where fast. Your service may never work, because you are a hot head know it all. If you would just listen and do whats is asked, with out yelling and insulting the Tech support guy your service would work. I see it everyday as a tech support supervisor. When you calm down and quit acting like a cry baby, you will get help. By the way Verizons Tech support is in the US, they do not descriminate when hiring. Unlike yourself Hitler. | |
| BushRules08
join:2007-05-08
Buffalo, NY
·Verizon Online DSL
·RoadRunner Cable
| First of all I agree, I cannot stand calling up tech support, and getting a non-American, I am not prejudice, or racist but when you are a paying customer and you have to deal with people that can hardly speak Englsih it is a problem. Now on to the DSL, I had dsl 3 years ago, and it sucked got rid of it after first day, but luckly I didnt cancel the RoadRunner, I have had RoadRunner for Several years now and let me tell you they are the best, and Verizon Fios will never catch the RoadRunner NEVER! And as for you Verizon tech support supervisor get better tech support, and TIME WARNER CABLE WILL PUT VERIZON OUT OF BUSINESS!!! | |
|
bobblebum
@myvzw.com
| I have been a Verizon DSL customer since it first rolled out in Philadelphia over 10 years ago. I have had my issues with them over the years, mainly when things go wrong having to deal with tech support who always walks me through trouble shooting steps only to come to the answer I told them when I first called, it is a problem on their end usually with the wiring outside somewhere or at the CO.
I'm currently sitting now without DSL, waiting for the people at Verizon tech support to fix my DSL which has been down 7 days now. I have talked to managers, I have called NY executive office and still no internet.
I have had issues all week dealing with my ebay transactions and lost 10-15 ebay auctions I was watching because I have internet access ready at my hands.
I will probably be an ex Verizon customer as soon as I research other options, preferrably non DSL because it's all Verizon underneath. I might have to move to Comcast although I dislike them. But Verizon is leaving me with no choice. | |
| | | |
| Forums » comments on review of Verizon Online DSL |
|
