how-to block ads
|
 
Martindziad
Premium
join:2002-04-04
Chicago, IL
clubs:
| No Service for this kind of patience? WOW All i have to say is that you have patience, i would be on fire after my connection would be offline and back online even in one time during any month.
But try to see if you can give them a review on BBB if they keep on lets say breaking the contract like going down for a few days like you said. Then going back on after a few and acting like nothing can be done.
I would contact »www.bbb.org/ and let them know to keep an eye out for this company. I'm sure if they care for their rep they would want to be on a 5 star level.
Sorry to hear that you have to be driving to work every time the dam thing goes out, maybe try to get a Dail-up from a some company.
Or look for a business line from another ISP as AWireless Gateway does not offer a business plan. Which speaks of their quality of service to me.
Sincerely, Martin
--
That, that is, is.That, that is not, is not.That, that is, is not that, that is not.That, that is not, is not that, that is. | |
|
Martindziad
Premium
join:2002-04-04
Chicago, IL
clubs:
| Glad... Well i'm glad that it's working out for you, hope the service stays up there as we can see they are trying their best.
Very good to see that this company is doing what it takes to take care of the costumer.
--
That, that is, is.That, that is not, is not.That, that is, is not that, that is not.That, that is not, is not that, that is. | |
| 
Air WAV
join:2000-09-16
Saint Louis, MO
| Explaination of Service I can fully understand your disappointment in our service over the last month. We have had two issues that have been out of our control, but we have worked out some resolution and I feel you are owed an explanation.
The reason the service in October was "in" and "out" was due to the fact that there was another WISP that turned up service in our area without the due diligence of running a spectrum analysis (to see what channels we are operating on), this is poor RF etiquette. Since discovering this by running our own SA, we have contacted this company and worked out a channel plan so that this does not occur again.
The second reason, as you know, is a fire in the building that we broadcast from. As of late last night the power has been restored, but I am told it will have to be cut again for further repair (possibly this weekend). However, we will have power through our newly purchased generator, so there will be no outage to you or any of our other customers.
Further more, your account has been credited with two months of service for your patience. We appreciate your business and want to keep you as a satisfied customer. These are unfortunate growing pains that we are sorry to pass on to our customer.
Thank you for your patience and understanding.
Sincerely,
Victoria Proffer - CEO
A Wireless Gateway, LLC
--
»www.AWirelessGateway.com | |
| | | |
| Forums » comments on review of St Louis Broadband |
|
