 
POd Gamer
@sanbrunocable.com | Day time used to rock! I get 5Mb dl sometimes but Know what you mean man. I received my DSL package today and will get activated on Feb 24, 2005. As soon as I'm activated, I'm dumping this piece of crap.
Good luck. | |
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appy Camper
@comcast.net
| Re: Day time used to rock! I get 5Mb dl sometimes but San Bruno Cable is definitely the best service around. They have expert technicians who respond fast and know what they are talking about. Might be slow at times for gaming, but that is not a reason to dump such great service!
Recent merger was a bad move, but as of today, they are switching to faster service!!!! Gotta love them for that! San Bruno Cable rocks! | |
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Pod Gamer
@pacbell.n | Re: Day time used to rock! I get 5Mb dl sometimes but Best service?? Hardly. People that answer the customer service line are rude. I'm out of this cable modem world and into the more stable SBC DSL world. Good riddance. | |
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sanbrunocablenowsuck
@sanbrunocable.com | Re: Day time used to rock! I get 5Mb dl sometimes it's was capped to 2mb for the last month until today. now i'm getting 1mb download. it use to be great. now it's garbage. if you can get dsl go for it. | |
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Eric Robert Smith
@sanbrunocable.com | now they "upgraded" to a oc3 now pings are fine but now we are capped at 2mb
a friend called them up and they said "its capped to give everyone speedy internet"
this has turned into utter crap im looking into switching also | |
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| | mperkel
join:2000-12-18
Gilroy, CA
 ·Verizon Online DSL
| Re: Day time used to rock! I get 5Mb dl sometimes I'm still having problems and trying to figure out if it's just me or if it's them. The ping times are very eratic and when they start climbing I get packet loss. I'm using a Vonage phone and it get choppy and then disconnects. And it gets bad at all times of the day.
Part of this seems like it might be my modem or connection except that the problem started at the same time as the switchover. And - I have no politics in this. I used to tell people it was worth moving to San Bruno just to get this service. I'm considering switching to something else if it doesn't clear up. | |
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e
@sanbrunocable.com
| Re: Day time used to rock! I get 5Mb dl sometimes Well it's not worth it to come to San Bruno for the cable anymore, heh. Maybe a couple years ago. Nowadays there is just too many people with not enough bandwidth to go around.
If you can get another service (SBC Yahoo, Comcast, Speakeasy) then I'd say do it.
Re: Eric Robert Smith
You got 5mbs? Damn. Best I've gotten for the last few months is 2mbs, same as it is now, heh.
Re: appy Camper
I like how you post from a comcast dns ;o | |
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san brunocablesucksn
@sanbrunocable.com | Re: Day time used to rock! I get 5Mb dl sometimes i they should raise the rate 10 bucks or so and get more bw:(. | |
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moving
@pacbell.n | Hi  i am moving into the area and considering my options.
Wonder what works best (e.g. SBC seems to be not yet available).
What DSL do you switch to - Covad?
Thanxx! | |
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| | TheCrunch
join:2005-01-21
San Bruno, CA
| Re: What do you guys switch to? I had static IP's and the 512K outbound. The statics are gone and I've about given up hope of getting them back, the new tech support are friendly but mostly useless. Service is capped at 1.5M. Need to frequently reboot the modem - if you don't speed suffers. Never used to be this way.
I had my DSL line reinstalled, this time with DSL Extreme. If you go with them place the order yourself on the Web - two of their tele-sales people screwed up the order. But 100000% better than PacBell/SBC. The service came on before the date promised, but wasn't the advertised speed. Turns out that was SBC's (phone not cable) fault (big surprise). You have to keep pushing to get the speed you paid for, but worth it in the end. If you are lucky you can get 6Mbps for less than San Bruno Cable (I get 3Mbps). Now I have a dual WAN router and both services, I can't afford to be sabotaged like that again (I depend on the service for my business).
San Bruno residents are getting a really bad deal now. Its really not like San Bruno Cable. I hope they improve to what they used to be. | |
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| | | Taber
join:2002-07-31
Millbrae, CA | Re: What do you guys switch to? I can't switch, what can I switch to???
SBC/DSL still can't reach in the hilly area near HWY 35 can it?
I just hope this is because of San Bruno Cable upgrading their services. | |
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sanbruno94066
@sanbrunocable.com
| man, you were capped at 1.5? i'm stuck at a solid hellish 1.0. loosing the statics sucked. i emailed tech support multiple times and they did finally email me back this week saying after the new equipment gets delivered and setup they will be lifting the cap. i'm keeping my fingers crossed on it happening. btw, how far are you from the phone switching station? i'm 12,500 feet according dsl reports so i'm kind of worried i couldn't get good speeds with dsl. | |
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| | | | Taber
join:2002-07-31
Millbrae, CA
| Re: What do you guys switch to? This was the last email from Tech, i'm hoping someone with more knowledge can break down what this actually means.
As for bandwidth caps goes, I think i'm hovering under 1Mbit (maybe even >768kpbs). That's a far cry from 5.5Mbit a few years ago, and even 3Mbit d/l speeds the past summer.
I still believe San Bruno Cable and "muni" cable can survive, I just hope their change over to Parasun from what I think was Sprint, wasn't a bad decision.
We regret to inform you that we continue to experience problems with our Internet network. We recently installed a new OC-3 circuit and now have sufficient bandwidth to last us a long time. The new problem that has surfaced is the processing capacity of the legacy hardware. The Network Processing Engine that manages the Internet traffic began operating at 100% capacity, but is now unable to handle the heavy network traffic at peak usage times, causing the network to reboot.
This results in customers having difficulty in connecting to the Internet or experiencing long delays during screen refreshes. We are in the process of replacing the legacy equipment with a newer model that will support the growth in demand for San Bruno Internet service.
The replacement model of choice has a two-week delivery timeframe, so we have devised a temporary solution, which will be implemented this Friday, March 4th.
The connectivity and latency issues should be resolved with the implementation of the temporary solution, and ultimately with the new hardware.
Please be advised that you may experience intermittent interruptions in your Internet service this Friday, as we work to implement this temporary solution.
Cable Television services will not be affected during this time.
We regret the impact of these interruptions on your service. Please be assured that we are working diligently to get this issue resolved as quickly as possible.
Thank you.
Tenzin Gyaltsen
Cable Director | |
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sanbruno94066
@sanbrunocable.com
| Re: What do you guys switch to? i assume they are upgrading their routers/switches to handle the new oc3's speed. i got this email last week.
>Date: Wed, 9 Mar 2005 12:30:04 -0800
>> hi, when you guys get your network issues resolved do you have any plans
>> to raise our down stream caps from the current 1mb rate we have now?
>> thanks.
>Yes, the bandwidth caps will be lifted.
>Tenzin | |
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| | | | | | nibinathion
join:2005-02-01
San Bruno, CA
| Re: What do you guys switch to? i called today (March 14th) and the lady said they are expecting the shipment at the end of next week.
I haven't been able to play games (world of warcraft) without intense lag since febuary. I was wondering if anyone has inquired about getting a free month or something like that? | |
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| | | | TheCrunch
join:2005-01-21
San Bruno, CA
| Sorry for the slow reply. I'm about 10,360 ft from the phone company. I have 3 phone lines, only 2 of them qualify for DSL! Maybe it's worth asking if you could get a new line that would qualify?
The cable service is still poor and very variable. I still haven't been able to get my static IP's despite San Bruno Cable having requested them of Parasun and followed up with them. My rating of Parasun remains that they are close to useless. | |
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sanbruno94066
@sanbrunocable.com | i did when they gave me some line about it being capped so everyone got the same fast service and i was told i'd have to submit my complaint in writing and then they'd consider it. | |
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| | rlymp
join:1999-11-13
San Bruno, CA
| Re: Day time used to rock! I get 5Mb dl sometimes Ok - I just got off the phone with them. She said that they have had lots of complaints for the past couple of weeks regarding internet speeds. She said that they do have the caps in place. They think that this should all be resolved by the end of April. | |
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| | | rlymp
join:1999-11-13
San Bruno, CA
| Re: Day time used to rock! I get 5Mb dl sometimes I'm going to run a speed test later today
here is where they used to be
on Oct 1 2003 here are my speed tests from dsl reports
on using their basic internet service
which I still have
3076 down / 184 up
I know that this is no where near that today | |
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| | | rlymp
join:1999-11-13
San Bruno, CA
| OK I GUESS THEY ARE DONE
Dear San Bruno Internet Customer:
We are happy to report that all of our bandwidth and hardware upgrades are
now complete, and the download modem speeds are now unrestricted.
Thank you for your patience during these service upgrades. We realize they
took much longer than originally anticipated, and to show our appreciation
for your loyalty and support, we will be increasing our upload speeds to a
minimum of 256Kbps effective immediately. In order to make use of this
increased bandwidth, you may have to cycle the power on your cable modem.
Please continue to let us know how we're doing. It is feedback from our
subscribers that enables us to continually improve our service and support.
Thank you,
The staff at San Bruno Cable Television | |
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sanbruno94066
@sanbrunocable.com | man, we have to endure this until the end of april:(, i was hoping for it to be over and done with by april. i'm having a bit of a hard time even listening to some streaming audio nowadays. | |
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| | nibinathion
join:2005-02-01
San Bruno, CA | Re: Day time used to rock! I get 5Mb dl sometimes End of april? Thats ridiculous.
I don't think bandwith is the problem. For me i'll just stop recieving data all of a sudden. My activity light will stop often and i can send but not recieve data.
is this the case for others as well? | |
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sanbruno94066
@sanbrunocable.com
| i guess we had 1.5 for a few days but they may have knocked it back down to 1.0 today:(. there has been some service outages which i assume means they are getting over loaded again. does anyone know why all the sudden they got this bad? they weren't great months ago but not near this unstable/slow. it's almost unbelievable it's taking them over a month to get one part. | |
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sanbruno94066
@sanbrunocable.com | Re: Day time used to rock! I get 5Mb dl sometimes ok false alarm. i guess it's still at 1.5 thank god. it's just a bit up and down today. | |
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| | | nibinathion
join:2005-02-01
San Bruno, CA
| Re: Day time used to rock! I get 5Mb dl sometimes i e-mailed support again a couple days ago to get an update and i was given this:
Dear San Bruno Internet Customer:
As you may be aware, San Bruno Cable is upgrading its Internet network. So
far, the network backbone has been upgraded to an OC-3 circuit. The Cable
Modem Termination System (CMTS) will be replaced with a higher capacity
processor (1 GHz). The upgrade project is ongoing, and will be completed
on Sunday, April 17, 2005.
Our current situation: The 200 MHz processor in the existing CMTS is
unable to efficiently process the Internet traffic going through the
system today, resulting in dropped packets and high latency fee. The
overload on the CMTS was causing it to frequently crash, taking the whole
Internet network and every user down with it. In order to prevent that
from happening, the downstream bandwidth had to be capped to 1.5 Mbps.
Additionally, the P2P (peer-to-peer) traffic had to be filtered into a
9 Mbps bandwidth allocation during peak usage periods. These changes had
to be implemented to keep the network up and running. However, all users
should be able to surf the Internet and check e-mail. Users can still
download files, but the rate of transfer will be much slower than what
most users are used to seeing. Download is possible, but it takes longer.
San Bruno Cable regrets that the upgrade has taken longer than anticipated.
The timelines are dictated by the equipment vendor over which San Bruno
has limited control. Please be assured that San Bruno Cable is working as
quickly as possible to complete the upgrade. With the completion of the
upgrade on April 17th, uncapped downstream bandwidth will be restored and
all functionality of the CMTS will be activated.
Thank you for your support and all the valuable feedback over the last few
weeks. Please continue to let us know how we are doing.
Yours truly,
Tenzin Gyaltsen
Cable Director
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i'm hoping that by "ongoing" they mean that the situation will get progressively better as we get closer to april 17th.
Also, the main problem is they are using a 200mhz processor? Why does it take so long to upgrade a proccessor? | |
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| | | | rlymp
join:1999-11-13
San Bruno, CA
| Re: Day time used to rock! I get 5Mb dl sometimes I have been having to reset my modem at least 1 to 2 times a day. It's at random times, but the service has become unreliable. I hope they upgrade to a processor that can hadle current customers as well as new customers. Let's see how this new director handles this sort of situation.
»www.webopedia.com/TERM/C/CMTS.html | |
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| Taber
join:2002-07-31
Millbrae, CA
| Okay, I noticed things were going beserk on Monday. Maybe San Bruno Cable is ahead of their game because a speed test from here on the Speakeasy test showed a nice 3500kps connection, compare that to the 800kps I had last month.
The one on Megapath reads 4726, if the upgrades planned on 4/17 are going to provide better/stable service. Wow...
Hopefully all the problems are over with. I wasn't a BIG deal slowing down, we'll have to wait for the verdict on this upgrade. But at least the San Bruno Cable folks are prompt to give responses if you call or email. Plus you don't have the b.s. that Comcast has on those failed DNS servers. | |
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ak74
@67.174.x.x | Re: Day time used to rock! I get 5Mb dl sometimes Moving to the San Bruno area in a few weeks, so wandering if the problems have been mostly fixed since April. I have to choose between DSL and SB Cable, so any input at this point would be greatly appreciated. Thanks. | |
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TheCrunch
join:2005-01-21
San Bruno, CA
| Fantastic once more! For the last few weeks now the service has gone back to being fantastic in terms of speed at least. I'm not a gamer and haven't done ping tests but even in the early evening I tested at over 6Mbps.
Thank you San Bruno Cable for solving the issues and once again proving that city owned cable is a great thing. | |
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| ak748
join:2005-05-09
San Bruno, CA
| Re: Fantastic once more! Hey. That is great to hear! Moving to San Bruno in a week and I feel like I can actually order San Bruno Cable service instead of SBC DSL. I really thought I'd have to go with DSL because of the bad reviews of San Bruno Cable in the past few months, but now I am really glad they are BACK! | |
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