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B_Rockin
@techoverdose.com
3 edits | Ditto - Brighthouse has ISSUES in Tampa Area I ditto and backup everything this individual says. I have the exact same setup in Hillsborough County (Town N Country) area, and the service is average. I actually lost some speed to downloading when I went from the motorola modem to the ZyXEL (probably at least a half meg).
Supposedly...
I asked them if they were bumping the download speeds up to 4 megs, and Brighthouse replied with a yes, sometime this year (who knows when...). I'll hold off on switching for now, but they better start getting their act straight and backup their statements with results. It sure would cost a hell of a lot less to switch, and the trouble to do so is next to none... | |
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z0ink
@rr.com
| Re: Ditto - Brighthouse has ISSUES in Tampa Area I've had the same connection since TW was running the show. Since brighthouse took over service has been steadily decreasing. Over the past few months my 2.4Mbit down was decreased to 1.84Mbit and more recently 1.04Mbit. My download speed was decrease by 57%, but my bill certainly hasn't been. Not to mention usenet servers that have been fubared since the day they took over and some god awful routing. When I asked a tech about this they insisted that it was line noise and that i should pay to have a technician come and jiggle a wire, but upon further inspection my signal noise has remained at the same level that it has for years. Unfortunately the only other service i can get in my area is IDSL. The last time i talked to a tech they said they were in the process of upgrading ... all i can do now is wait and find out if that is true. | |
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James_G
@rr.com
| FIOS Tampa I switched from Brighthouse Turbo to Verizon FIOS and it was great. That is until about 8 months later I started having disconnects and random drop-offs with high pings during online game sessions.
When FIOS is working without a hitch its great speed and ping is great, but if you need to reach anyone at Verizon past 6pm eastern well goodluck. Difficulty of reaching anyone aside when I did they basically told me I had no problems from their end and they refused to have a Technician or anyone to come out to replace my modem, check lines etc. 5th call in about the same problems about my service and still they said my connection was fine from their tests, which I explained was intermittent and hard to nail down when waiting 30+minutes on hold not to mention they close their offices earlier in the evening so if your on say 9pm and your internet goes to crap you can't reach anyone over at Verizon's offices. They have departments everywhere too, you could get lucky and reach someone over in the Online dept. in Texas to be told you need to speak with FIOS support that is conveniently closed.
After nearly a year of great FIOS connection the thing that kills FIOS is Verizon's support infrastructure, representatives, long hold times and frustrating multi-level departments scattered throughout multiple states with no real cohesion to the system. Forget about their billing system if you need a charge reversed on your bill that they say they will credit to you it can take 3 to 6 months because of a "system backlog" supposedly. If for some reason you then cancel and don't pay the charge that they said 3 times over 3 months on the phone will be taken care of within 6 months don't be surprised if the charge isn't taken care of and they then send it to a collection agency (or as I call them non-stop calling pain in the ass bill collector) for a charge that you don't even owe.
I gave up trying to get Verizon to resolves my issue and switched back to BrightHouse. It was the easiest return and they actually have 24/7 support, Imagine that. I was even able to get with a top tier support rep to unlock my old email address for use by my again, they told me it would probably take them a day or two to unlock it before I could re-establish it, low and behold after I hung up with them and 24hours later I was able to re-use my old email address that was locked out of the system. Theres a reason why BrightHouse has numerous customer and business awards and now I know why.
Check out Verizon on the BBB.org (Better Business Bureau) website, compare it to BrightHouse or any of the other companies. | |
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