 
Bobcat
Premium
join:2001-02-04
Bedminster, NJ
 ·Verizon Online DSL
| The Bottom Line The bottom line is that they can't make money off of a $30-$35 per month service if they have to do anything special to your line. If your line isn't already suitable for DSL, they'll lose money trying to get it to work.
Now, if you want Business DSL at $60 per month plus $25 setup plus $99 for the modem, maybe they'll do more for you. But even then, they might just say you can't get it.
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"We know where they are."
» Donald Rumsfeld on Iraq's weapons of mass destruction, March 30, 2003. | |
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Just A Guy
| Re: The Bottom Line As someone who works for an ISP offering DSL from Verizon, I can tell you, VZ is a very unorganized group. But, then again, so are most businesses, large and small. And realize, the people you are speaking with really don't care if you get service. They get paid either way. Go with a local ISP offering DSL, if you can. Sure, they will eventually deal with VZ and probably cost you more, but they will care more about your business and they will be the ones dealing with VZ. | |
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Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL
| Re: The Bottom Line It's interesting that you have Comcast cable service. 
Going with a third party might just result in more finger-pointing.
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"We know where they are."
» Donald Rumsfeld on Iraq's weapons of mass destruction, March 30, 2003. | |
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Bobcat
Premium
join:2001-02-04
Bedminster, NJ
·Verizon Online DSL
| Re: The Bottom Line I'll bet you dollars to donuts that the third line won't work, a new line won't work, and business DSL won't work.
I was simply trying to point out that at the prices they charge, it's not worth their while to fix any problems (assuming that they can be fixed in the first place).
Maybe you should just order a T1. They'll get that to work. (Tell your wife it's DSL, and don't let her see the bill!)
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"We know where they are."
» Donald Rumsfeld on Iraq's weapons of mass destruction, March 30, 2003. | |
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johnnylakis
join:2002-10-30
Brooklyn, NY | Stay AWAY from Satellite Dont go with satellite (Direcway)! You will pay big bucks for a slooooooow connection. Check Direcwaysux.com for all the horror stories (PS direcway bought direcwaysucks.com just in case!!!!!) | |
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carmas
join:2003-07-31
Floral Park, NY
 ·Verizon FIOS
|  Yes! (we have no room)
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johnnylakis
join:2002-10-30
Brooklyn, NY
·Verizon Online DSL
| Consolation You said in your original post that you were 16,000 ft from the CO. At 12,000 ft the DSL speed goes from 1.5M to 768K. At 16,000 ft, who knows (probably still better than dial up). Have you tried Covad or another DSL provider in your area? Will cost more than $35, but you may eventually qualify for Verizon DSL. | |
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VerizonMD
@verizon.net
| Re: Yes! (we have no room) Once it gets over 18,000 they will not give a distance.
This isn't true. I spent over 300 dollars in cell phone charges (Verizon Wireless) to get my DSL installed. When I tried to place my order (Mount Airy MD) they said that I wasn't qualified. I knew this to be complete BS as I have had ISDN service in the past. My ISDN line was just shy of 11,000 feet when I had it.
So, of course, the sales department says that they can't place the order. I am too far. No, I ask, "Exactly how far am I?" "31960 feet from the CO"
I was like, WTF?!!? How can I be that far from the CO? I live 1.2 miles from the CO. We are a semi small town. I'm in an older section. There is no way that they would run me 5 miles away to some RT when I have at least 3 RT's an the CO within 2 miles.
Come to find out...
The whole problem came from the fact that Verizon Landline did not have distance information for my Cable and Pedastal in my neighborhood.
No information, it seems that Oasis goes haywire...
Now.. If you are getting bouncing distance qualifications.. Call into repair.. Have the repair tech do a MLT on your line. Problems in the line will cause the distance calcuation to go haywire. | |
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| | | VOL_Monkey
join:2004-02-23
Beverly Hills, CA | Re: Yes! (we have no room) Verizon has a 1800 number, why didn't you use one of your land line to call instead of your cell phone. | |
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mdr5
Premium
join:2003-01-29
Somerset, NJ
| Wow, glad I read this I received notification that I am 'qualified' for DSL as well. I found this suspicious since I knew for a fact that I am over 18k feet from the CO. Thought maybe they put up a new CO or something, but doubted that too.
I called them, and the lady I spoke with did not give me a warm and fuzzy that she knew what she was talking about, so I decided to leave well enough alone and stick with my cable modem.
But I have a feeling, had I tried, your scenario would have been repeated with me.. | |
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jcwilsonmd
join:2002-04-10
Annapolis, MD
| A little hope!? I'm in pretty much the same situation as yourself. I actually had DSL at the house previously, all of a sudden when I went to get the DSL back I'm 24,800 feet. (per Verizon, previous Harris tests reported 10,400)
The existing Verizon said no way, even though my neighbor has it. The brand new pair looks like the DSL is going "smoothly", should know in the next day or two.
Should a customer have to deal with this? No, but I'm on a crusade! | |
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Kunio_99
@verizon.ne
| Verizon...very poor customer service No problem getting DSL from VOL...but they want to charge me for the first month which, according to the package I signed up for, should be free, and then a reduced rate for the second and third month. After calling customer service, I was told it would take two to three billing cycles to fix THEIR error. A coworker warned me about Verizon because they did the same thing to him. He just flat out cancelled. I am about to if I do not get satisfaction. Better luck to others out there if you choose to deal with Verizon. | |
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| jcwilsonmd
join:2002-04-10
Annapolis, MD
| Re: A little hope!? | |
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crackur
@151.199.x.x | Re: A little hope!? I have verizon dsl and it works pretty good.....better than any other thing I have had. If it ever messes up which only recently has happened I called them up and they walked me through fixing it.......maybe they dont like you lol | |
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pende_tim
Premium
join:2004-01-04
Andover, NJ | Try calling back. They should be able to provision you through DLC. | |
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lousy dsl
| For get dsl get cable Just get cable it faster and less of a headace | |
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Feculent
join:2002-08-09
Rockville, MD | You need to get a life Get over it. Lighten up. You can't get Verizon DSL. Stop whining about how it hurts every time that you bang your head against the door. Give up OCD boy. | |
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Nam Vet
Premium
join:2001-12-03
Allentown, PA | contact your state PUC ! 4 freakin times!!!
I would get in touch with your PUC ! | |
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| VOL_Monkey
join:2004-02-23
Beverly Hills, CA | Re: contact your state PUC ! PUC are you kidding me, its DSL not life support. | |
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Nam Vet
Premium
join:2001-12-03
Allentown, PA
| Re: contact your state PUC ! what does your states puc have to do with life support?
the puc (public utility commission) or whatever its called in you state, oversees public utilities and sense dsl is provided by a public utility (the telephone co) thats who you should complain to!
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H O W T R U E : If you want something done, ask a busy person to do it | |
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| | VOL_Monkey
join:2004-02-23
Beverly Hills, CA | Get another ISP, calling your PUC is overkill. | |
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XMyth
@army.mil | XMyth I had a mirror of this guys problem. Except its been over a year of verizon telling me I could get service, and that they would hook it up. I have a log of over 15 calls and 28 total hours. FU Verizon! | |
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Zylcho
@comcast.net
| Too many problems.... South jersey DSL is hit or miss, more or less miss. Support is horrible. Even business class gets treated the same way as residential customers, even though we pay twice as much. Got tired of losing money from CC charges not going through.
I am Comcastic now and will be looking closely at my Verizon bill for credits. | |
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Don't Give UP!!