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 Doubledee32
join:2002-06-20
Charlotte, NC
| Man thats to bad!! I've had vonage since 2/1/04 and the only problem I had was while downloading files the phone would go dead and my connection(internet) dropped. I have Road-Runner here in N.C. and called them first. R/R said that all systems checked out so I called vonage and they did a firmware update and so far so good. If I were you I'd check for another VoIP-Here's one thats suppose to start in 4/1-»www.eglobalphone.com/- and you can always check for another one. I've read that they'll soon be popping up everywhere so Vonage will have some serious competiton and once they do I'm sure things will change. Good Luck!! | |
| | markhph
join:2001-03-24
| Re: Man thats to bad!! Thanks, Doubledee32 for the referral to egloablphone. I'll check them out when they launch.
I hope your experience with Vonage is better. Afterall, my 1st 30 days were flawless. It wasn't until day 32 the problem existed which they refused to explore.
Just watch out for Vonage if you encounter a problem. They tend to string you out over a protracted period of time to keep billing you. If Vonage doesn't fix your problem relatively quickly, you might want to cut your losses right away. Had I done so, I would've only lost about $100 instead of $200. | |
| sterilegenie
Onebase Linux
join:2001-06-07
Deltona, FL
clubs:
| I stumped I read posts just like yours more and more frequently but I just can see that Vonage is the problem. I have had Vonage for 12 months and could not be more happier. Yes I have had issues with placing and receiving calls but have always been pinpointed at my Linksys router or Roadrunner going out. I have recently (12/2003) replaced my Linksys router with a homebrew solution and 100% of the issues I was having went away.
At any rate I hope that you find something that suites you. | |
| | markhph
join:2001-03-24
| Re: I stumped Vonage Tier 3 Support themselves said the problem was on their side, after looking at everything related on my side first.
My problem was specific to Outbound Local Calls only having unusable audio quality. All other calls, Inbound or Outbound were perfect. Only Outbound Local Calls had the audio problem. It was 100% duplicatable and had no bearing on Comcast nor my equipment.
Vonage Tier 3 looked at my examples of Local Call phone numbers which had this problem. And they compared it to the Regional and Long Distance Calls which didn't have the problem. Tier 3 said that both sets of calls they routed through Global Crossing. So they couldn't figure out why Outbound Local Calls suffered vs the others that didn't.
I work in telecommunications. My problem was so repeatable, I suspected that either the Motorola TA or their server was using a different low-quality Codec for Local Calls. But Vonage refused to run DeBug on their side during a live call to see how the TA and their servers set up the call and with which Codec.
My problem was always duplicatable and working in telecommunications, I know that such duplication CAN result in diagnosing the problem. Vonage simply didn't wish to try.
Since Vonage said the problem was on their own end, somewhere in their network, their decision to not persue finding the problem, resulted in my cancelling their service.
I think it is poor business to drive away existing customers by refusing to diagnose an internal Vonage network situation. Maybe they didn't have this type of failure in the past. But it certain was occuring. They just couldn't bother looking into it. Which means Tier 3 Support decided my $37 a month wasn't worth whatever resources they would use to explore their own problem.
I had originally intended to give them 4 lines worth of business at my two different locations, but their decision to not handle a repair drove me away. | |
| | hmsummit
join:2002-12-05
San Diego, CA
clubs: | I had the same problem, it ended up being the firmware on my router (I forgot to reset the router after flashing new firmware). No problems here with Vonage. | |
| | | markhph
join:2001-03-24 | Re: I stumped hmsummit, did you have problems just with your Outbound Local Calls? That was my only problem. All other Regional, Long Distance and Incoming Calls were perfect. Just couldn't make Outbound Local Calls. Glad your's is OK. | |
| stixnglow
join:2001-12-06
Aurora, CO
| Min problems here I have had vonage for a few months now with out any real problems. I have noticed a few times when I had the Linksys router it would drop calls. No real problems with the netgear router. I did notice it being a little choppy on a 256 dsl line i tried it on while doing a download but other than that no problems. Its nice to be able to take my Cisco with me and plug it into someones connection and receive calls. | |
| 
Wall9
Tell Me, Did You See It Too?
Premium
join:2002-06-25
Dupo, IL | Ha Ha . | |
| jgardner28
join:2004-03-03
Jamison, PA
|  Warwick to Jamison
I haven't had any trouble with local, regional, or long distance calls, and I am in the next town over. I would think that Vonage would be routing my calls over the same carriers as you??? Why wouldn't I be experiencing the same problem??? I guess time will tell. | |
| | markhph
join:2001-03-24
| Re: Warwick to Jamison jgardner28 - Your sign up time was the same as mine (Dec 03). And until Jan 2, 2004 everything was great! I agree, Vonage's explanation of the audio quality being unfindable seems crazy.
Vonage's reasoning that it must be "the carrier" sounds like passing the buck without really looking into it. What was so disappointing to me was I knew how good their service could be (and was in December), before being dropped like a hot-potato by Vonage not caring to find the problem once it croped up.
Good luck with your move. Hope your service works out great. If you feel like it, let me know after the dust settles down from relocating! | |
| 
Roberlie
@charter.com
|  VONAGE Terrible at everything EXCEPT taking MONEY!
 I SO AGREE! THIS COMPANY CAN'T BE REACHED FOR HELP WITHOUT PULLING YOUR HAIR OUT, LIED ABOUT PROVIDING A LOCAL NUMBER SO OTHERS COULD STILL CALL ME LOCALLY, CLAIMED I WOULD ONLY LOSE PHONE SERVICE WHEN MY CABLE WAS OUT BUT LOST SERVICE CONSTANTLY AND ALWAYS WHEN CABLE WAS WORKING PERFECTLY! CLAIMED I'D GET TWO MONTHS FREE, FIRST MONTH AND THIRD MONTH AFTER BUYING THE RECEIVER AND PAYING SECOND MONTH, HOWEVER, WHEN I CANCELLED THEM THEY WANTED THE RECEIVER BACK OR THEY WOULD BILL ME FOR IT OR SUE! THIS IS A MISERABLE COMPANY, AND THOUGH I THINK BROADBAND MAY INDEED BE A GREAT IDEA FOR CHEAPER PHONE COSTS, VONAGE IS NOT THE COMPANY TO GO WITH.. STAY CLEAR, DON'T WASTE YOUR TIME, MONEY, AND AGRAVATION. HAD TO CHANGE MY PHONE NUMBER TWICE TO END UP RIGHT WHERE I STARTED FROM.. MY ORIGINAL GOOD OLD RELIABLE SNET. SERIOUSLY FOLKS, YOU'VE GOT BETTER THINGS TO DO THAN TRACK DOWN A CUSTOMER SERVICE DEPT. THAT WONT HELP YOU ANYWAY, UNLESS OF COURSE YOU WANT TO SIGN UP.. THEY ARE READILY AVAILABLE FOR THAT, AND WILL TAKE YOUR MONEY RIGHT OVER THE PHONE! OH, AND IF YOU HAVE ANY INSTALLATION PROBLEMS YOU WONT GET ANY ONSITE HELP FROM THEM, TRY DISCONNECTING YOUR PHONELINE FROM THE BOX AND RECONNECTING EVERYTHING TO RECEIVER YOURSELF, IF YOU HAVE A PROBLEM.. WELL.. TOO BAD! OF COURSE IF YOU ONLY HAVE ONE PHONE AND NO EXTENSIONS IT'S SUPPOSED TO BE SIMPLE.. BUT HOW MANY OF US DON'T HAVE SEVERAL EXTENSIONS IN THE HOUSE? RUN, DON'T WALK, AWAY FROM VONAGE! | |
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