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|
 bahhhgoat
join:2004-03-20
United State
|  Yep...
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| | bahhhgoat
join:2004-03-20
United State | Re: Yep... 75 down, 135 up. WHAT THE HELL!!!!!! | |
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hirons1
join:2003-12-18
Medway, OH
| Re: Yep... please get in touch with the sbc online reps. on this web sight. beachboy and adsl guy are great, check into the sbc forums. beach boy got me from 500 upload to 1200 upload. i mreally think one of these guys will be able to help you. what do you have to lose? | |
| | 
Working Poor
@199.159.x.x
| Wake up people!!!
... this is not a perfect world. I still work for SBC
(sssh... thats what we're suppose to tell cust, but we r
outsourced tech. paid as much as in Burger King).. but
thanks god, we got job! Been working as SBC tech for
almost 2yrs. I can fell all your frustration... but the
bottom line, dsl is not for the stupid people.
such as-
•When tell 'em close your all Windows... will go n close
all the windows n door in their house,
•lot of 'em have an attitude, especially when they
pretend to be a Tech & say they got MCSB certification,
& is NT administrator. If u r tech, why the F*** u r
calling us.
One lady yell at me when I said sbc donot support
how to hook her Playstation, n curshed me bad.
•Lot of cust cant diffrenciate between, dot, and comma.
Since its a real world, we get punished for supporting non-
sbc stuff. I gotta save my job, & lots of cust expect us
to help them hook-up their unboxed pc, fix Alarm system,
Playstation, their monitor, phone jacks, n even their
refrigerator if we could! Sorry to say that we r not a
wizard. Its a common, repetitive story everyday. When u
tell tech(MSCB certification tech?)click on Network
Neighborhood, they say havent heard that icon even existed
in their desktop, and their System resources running-20%,
with all kinda crap running on the back... ranging from
Kazaa, Gator, so on so forth, with never defragged, n
cleaned temp files, n cookies. Eventually, when u install
SBC cd its gonna crash. In normal situation, 80% cust
never even call Tech,
SBC cd is made to help even the dumbest person in
whole world.
•I dont like SBC myself, but its false that sbc cd mess
your system, or adds spyware. While in install process, if
cust got some freakin' patience, & read the instruction, it
does give u a CHECK BOX, that means u can choose what u want to install.
•And dsl speed mostly depends on how many crap u have
running in your pc, walljacks, EMI so on so forth.
Not everyone is like that, it makes our day
when cust is patience, talk nice, and pretend to
appreciate what we trying to do, & even though its
forbidden, lots of time I myself try to go extra mile to
help them fix their issue.
HAPPY DSL People!!!
| |
|
96v dc
@snet.net
| Of Course The switch that the SBC rep's are referring to is most likely the C.O.(central office) Chances are that your signal is powered through an R.T.(remote terminal)which boosts/powers your signal from the C.O. through the r.t. ,to your home...Most homes that are beyond 5000 feet from the C.O. need an R.T. in order for you to get any type of DSL service...In short,,,the further you are,,,the worse off you are...I too am an unhappy DSL customer..I am also an employee | |
| | techchick8
join:2004-03-20
Dalton, GA
| quitcherbitchen You people that blame tech support for all of their problems need to get a clue. There are a few things you should know about sbc.
1.SBC outsources their tech support to a company that hires techs in at all of $8.00 an hour. Any tech person that is even half decent isn't going to work for $8.00 an hour. So as a result SBC gets what's left. Also the company that SBC outsources too, doesn't care if the techs fix your problem, they only care if they read the 25 line script on each call.
2.The fine print does in the End User Agreement that you accept upon registering your internet service does include a claus about a $200 early termination fee. Read it, and understand it, because it will come back to haunt you.
3.Just because you can throw a rock and hit the central office doesn't mean you are going to get 1.3 mb speeds. Your distance from the Central Office isn't as the crow flies, it's in phone line. If the phone lines are old and in bad shape, or they aren't capable of carrying a DSL signal then you are going to be S.O.L. The people that answer the phone in Tech support and in Billing that work for the outsourced company which is located in a city that isn't even serviced by sbc, have no idea what shape your lines are in, or how far you are from the Central Office when they talk to you. They have no choice but to assume
that all is ok, if you were able to order the service.
4. The SBC yahoo software won't corrupt a sound system. If your computer's operating system got corrupted, it wasn't because of the SBC software. | |
| | |
Robert2000
@63.95.x.x
| Re: quitcherbitchen She is right the tech outsource company is Convergys, you might call Fort Pierce FL or Orlando or Houston or Bangalore India. TECHS HERE ARE NOT REWARDED BY FIXING YOUR PROBLEM ONLY SHOWING EMPATHY, ever notice all the apologies, that and getting you off the phone in under 9 minutes. | |
| | | | mrljcsi
join:2002-10-19
Saint Charles, MO
| Re: quitcherbitchen A couple of things. First, if you can get 8.00 an hour and you cant get any other entry level gig at the time, you will take it. Second, true, its about their scripts and handle time, but there some damn fine techs here that DO give a care about the customer, and are MORE than competent. And the reward that I get is getting my customer up and going, or at least being honest enough to tell them WHY they are not. | |
| | | | | 
cantsleep
Premium
join:2004-03-24
North Little Rock, AR | Re: quitcherbitchen I just want you to know I have had good results from sbc help techs. They stayed with me well over and hour just to make sure my system was up and running. Thank you.:D | |
| | | |
stupidppl
@12.145.x.x | Im sorry but your wrong about the 9 minutes dear, we dont have call times!!! | |
| | | | | techchick8
join:2004-03-20
Dalton, GA | 9 minutes you are full of crap. there are call times with sbc first tier support. I supported the crap for over a year. We were required to keep it down to 12 minutes. and 9 minutes for billing. Some peoples pcs take that long to boot up. | |
| | | liquid0h
join:2003-02-03
Fort Walton Beach, FL
| I dunno about the SBC software. I've heard from many friends about the agony over having to deal with that software. I'm a prime example and I can almost guarantee my o.s(xp) is not corrupted. Not to mention, it takes 6..7 secs to connect with it. Use windows dialup to connect and it takes maybe 2 secs.  | |
| | | | Knuckles6
join:2004-03-22
Charlotte, MI
| Re: quitcherbitchen There is no need to use SBC Yahoo's software. Part of which is nothing more then spyware. Why wait for connection manager to start up and detect your connection when WinXP can do it all on its own. I also had to laugh when there rep tried to sell me SBC's router to use more then one computer. I found many routers on the web for almost half the cost and all supported more then just two computers as SBC's did. Upload and download speeds are much better then what my local cable provider could come up with. One good thing to come out of using there service is when the telemarketers call from the other companys I simply say DSL and they say there sorry for taking my time. | |
| | | Ndmand6
join:2004-03-20
Little Rock, AR
 ·PHONE POWER
| Here's my thinking. SBC is a good value price-wise, but I am sure they are making plenty of money selling DSL or they wouldn't be doing it. If SBC is charging for the service, they ought to pay decently and get decent help. I don't really mean to badmouth the techs. They were nice and patient, but they just could not help me. Heck, they even bad mouthed the modem, and the last guy was telling me, I can tell you have done all of this.
As for the corruption. I use my computers everyday, so lets assume that I know a bit more about them. I do my maintenance and my machines run well. After the SBC software, the truth is that I had to reinstall software to get my desktop running well again. Lets just assume that I was there, so I know what happened.
Finally, if a company offers something, it should do what it says. If SBC offers me a minimum speed after looking up my address in their system, that is what they should do. If they offer me something, then without notice sends me a different package, it is the same thing as bait and switch. To me, it is also odd that a representative can get on the phone and tell me that his computer shows him that I am very close to the switch/RT, and then another section of SBC says that I am so far away that the service isn't available. Something is wrong at SBC. Thank goodness for the install guy. He was out there installing and it was he that told me that I could get DSL.
Finally, finally, why offend people who just come to this forum and tell the truth. If you worked for SBC, maybe I could understand ... then again, I don't think that I could.
Ndmand | |
| | | |
wruger
@amazon.com |  Re: quitcherbitchen
| |
| tester24
join:2003-09-16
| Oh please You know what? The funny thing about this situation is that you people really think that tech support is supposed to be a magical place where they can fix everything and anything. The funny thing is that they live in reality, unlike most of you. Techs for the most part are like all of you... they have varying levels of knowledge, and also some are new, and some have been there for years. It is a crap shoot (parden the spelling), but thats life. It is the same thing as any other profession. Sorry for being human you ungrateful bastards. | |
| | matrix57
join:2002-09-01
Shawnee, KS
| Get em tester All I can tell you is when you install the software you are making a mistake unless you have windows 95 or 98 1st edition. If you do install the software it tells you at the beginning before install what operations or programs are running which will conflict with the DSL software. All that needs to be done is turn off your firewall, in my case zone alarm, or whatever is in conflict then restart after install. As far as tech support they did lie about my speed however I am happy with 1550 Down and 300 up.
I also noticed if you install their browser it slows you down greatly. Simply go to add remove and get rid of the browser, however it is a good idea to keep your modem software so you can make changes as you wish. I was in tech support for another company (RR) and have moved on so I don't understand why anybody with any knowledge of computers would need tech support, it's mostly common sense. Don't take offense to what I just said there are a lot of Newbies out there who need help and deserve the best support they can get, then there are those who knew and forgot something and end up answering their own questions. Either way I am happy with SBC here in Mission Kansas and don't know about their support much at all. I just know computers and software. | |
| | public
join:2002-01-19
Santa Clara, CA
 ·DSL EXTREME
| Re: Oh please said by tester24  :
It is a crap shoot (parden the spelling), but thats life. It is the same thing as any other profession.
I do not know exactly what you do to find this normal, but SBC is rapidly becoming known as "Fraud made in Texas" because of this type of conduct.
A subscriber cannot make an informed decision without knowing CO loop length, line anomalies, RT availability and distance.There also must be a prompt refund when services ordered are not delivered. | |
| | | tester24
join:2003-09-16 | Re: Oh please there is a CO finder on THIS SITE. Check the homepage. You seem half way intellegent, do the research. | |
| | | | brotherhood2
join:2004-03-24
Walled Lake, MI
|  Re: Oh please
WHAT.... I CANT EXPECT TO CALL UP TO INQUIRE ABOUT A PRODUCT, AND PURCHASE A 1 OR 2 YEAR CONTRACT BASED ON THEIR STATEMENT, AND ACTUALLY HAVE IT GO SMOOTHLY? I HAVE TO KNOW HOW TO FIX EVERYTHING ABOUT IT MYSELF? AND TO KNOW WHERE THE TOOLS ARE TO DETERMINE IF IT WILL WORK???
---Listen up.. Here's a clue for free, without a 2 year agreement and a $200.00 early termination fee;
When i plunked down $36K for my shiny new loaded Ram, i got a 3yr/36k bumper to bumper. And yes, I've used it because things go wrong. But because I paid for an item in an industry with real competition, I go in, they fix it right away and give it back to me. Or they give me a beater loaner rental and i drive around in 2nd gear looking for potholes for a day. (plenty here in MI)
But You suggest that even tho I plunked down cash for a ADSL/landline/two phone Cingular total connect plan, I should 1)Expect poor service and lies. 2)Find Tools such as are provided here and help the Seller with his own equipment and data so as to determine if i am even able to get the service they have already been paid to provide me, and 3) Then tolerate your headers such as "quityourbitchin" or "sorry for being human"
I am no noob. before they had a way to deliver dsl to me, i ended up having a year of isdn to get a 128/128 via ameritech. pricy, ping times were a lil high, but hey line extenders and long reach modems were not mainstream yet.. later on a year of flashnet 768/768 sdsl before they went belly up. again great service but half a t-1 was super and the poor sods kept me up and running long after they ceased charging me.... That's it, free quake server! well then low and behold, ameritech then then figured out a way to get me adsl. which they did.. eventually. seems that the lakes area that i'm in has a cottage infrastructure, but the recent saturation of homes is putting a demand on copper pairs, not to mention power for said homes.
but already the "left hand not knowing what the right hand is doing" mentality was showing up. but the price was right. so i did a two year with them. zero problems with it. (but all the while i had it, i had no storm damage.. but ameritech was so bad on repair calls, michigan had to pass legislation and ameritech had to respond to public hearings and revise their policy to have a 48 hour respond time to outages!) then i get a bill last december. not my customary $30.00 dollar bill.. i get a $50.00 bill. in no other utility industry is a 66.7% rate hike acceptable, except in the new and improved SBC, who tells me that it's my fault my contract lapsed. now.. i know what your thinking.. 20 bucks 20 lousy bucks so what. not me.. (oh how i regreted what was to come next!) i cancelled my service and told them i might come back. two days later, sbc call back and asked why i cancelled. i explain, they agree. i am offered a good deal on a total connect in late december, with two cells, dsl, and a regular phone line. i am told 011304 i will be back up, and to expect my new modem sitting on the front deck soon. nope nada zilch zed nuttin! and for 10 weeks the games went on and on and on! three way calls between sbc management, sales, and myself.... still nothing. 2 direct line #'s to case managers and still nothing.. and get this, one of the managers (god she was nice) was simply flabergasted when she sat in on a three way with me and listened first hand as to what i was going through. she even identified herself as such to the sales person, without any effect whatsoever. so i tell her, you see what i am dealing with. let's just cancel everything, i want to send the cell phones back.. silence on the other side of the line then i am told my 15 day grace period with cingular has passed and i am bound by contract to keep them...or, drum roll please, pay the *EARLY TERMINATION FEE* (my 15 days were up before the first installation date that sbc never showed up to or bothered to cancl with me!) SO THEY SOLD ME A PACKAGE CONTRACT DEAL, FAILED TO PROVIDE THE SERVICE, THEN TOLD ME I WAS OBLIGATED TO KEEP PAYING THEM. well well well 2 and 1/2 months later- boom. a modem! green lights, action.
a real life lesson i hope no one else ever has to experience. i like the tools and diagnostics at dslreports. but anyone who would suggest to me that even tho i pay 1300/yr to SBC, that i should have to help fix and troubleshoot it *on their end* is a fool. i buy a car with a warranty, it breaks under warranty, they fix it.
i have hardware and software on my end.. that's my stuff. i am responsible for it. but your gear, your services, your equipent and your staff is paid by me to WORK.
so SBC, since you cant die of the plague or aids related illness or an unceasing beating of the groin, as so many have wished upon you, can't you just simply improve? | |
| | | | | 
icenate
Wolf Pack
join:2003-02-25
Altamonte Springs, FL | Re: Oh please I so agree with that.... i support the crap that they send out, and honestly i can take a dump and give you a better software package than their programmers can write!!!! | |
| | | | public
join:2002-01-19
Santa Clara, CA
·DSL EXTREME
| said by tester24 :
there is a CO finder on THIS SITE. Check the homepage. You seem half way intellegent, do the research.
Yes but it does not show RT locations. Now you use the finder to discover 8800 ft to the CO, order dsl, and then have have sbc tell you that the length is about 3x as much.
Any problems you then encounter are due to internal wiring according to sbc, and for $49 plus labor they can sent a tech to make repairs. Another rude dimwit then tells you if you do not like what you got call the "business office".
Does that seem to you like commercial grade support or is this more like a fraud? | |
| |
SiBcCe
@167.1.x.x
| I want to start by addressing all of you out there that are offended by this brief jaunt into reality. I apologize for the inconvenience your problems have caused you. Now, that out of the way, lets be serious. Big companies such as your ISP or your cable company don’t really give one single solitary SHIT about any of us. There, the truth is out. I'll pause while everybody recovers his or her breath. Back with me now? Good. Okay lets look at this in more detail. For this post, I'll focus on your ISP, as that seems to be a common complaint. You, average Joe or Jane consumer with broadband (DSL, Cable, or Satellite) Internet pay between $25 & $50 a month on average for your service. Here's what you, average Joe or Jane consumer THINK you get when you pay for your Internet service.
Unlimited access to anything and everything on the Internet at no cost other than your monthly service fee.
FREE 24/7-365 support for ANY and EVERY issue you'll ever have on the Internet or with your computer from your ISP.
The right to yell, scream, curse or insult whoever you reach on the phone about whatever issue you have.
The right to demand to be transferred to any department no matter what the issue, no matter what time of day or day of the week.
The right to demand to have a technician come out to your house for free and fix whatever issue you have, no matter what it is.
The thought that a supervisor from any one department is some magical Internet god that is going to do anything and everything to fix
your issue no matter what it is.
The right to demand a credit for any reason you deem necessary, even if you are speaking to Technical Support.
The misconception that "The customer is always right."
Now.. those are just the 8 most common issues that I've come across in my experience. There are more, but I feel that this covers all the necessary points. Lets now take another trip back to that thing called REALITY. Hang on folks, strap yourselves in, it's going to be an eye opening experience!!
Your monthly service fee covers THE SIGNAL that carries your internet traffic to and from your house, the cables for doing that and any repairs to said cables. This means the equipment OUTSIDE your home. Wiring that is the property of the company providing the service, not the cable that your damn 20 cats chewed through. Certain external equipment still does not apply to this, however more detail on those items is not necessary as they are not common occurrences. Generally any failure of equipment or wiring INSIDE your house is entirely your responsibility, as is any cost necessary to repair or replace it. Additionally, you will find that the glory days of the "everything free" Internet are waning. Most sites that deliver news, and similar content now charge subscription fees much like printed magazines do. This is NOT included with your service, nor will it ever be.
Yes, your ISP will generally provide a toll free number for you to contact if you are having any issues with your service. By all means CALL it when you are having problems. That's what they are there for. Come on people, we DONT know about your problems unless you CALL to TELL US!!! Additionally, when you do call, DONT lie about how many calls you've made or exaggerate the reality of the problem you've had. Most people on the other end of the phone have heard it before AT LEAST twice, and it wont help your cause at all. More than that, your ISP's technical support is there to address any problems you have with accessing the signal your Internet service uses on the equipment we provide. This generally means that they will help you setup the email account(s) they've given you and making sure you can CONNECT to the service. In the instance where the problem you are having is determined to NOT be the fault of the ISP, or it is something they are not able to provide assistance for, most agents will be happy to attempt to give you the information you need to contact who CAN actually help you FIX your problem. Your ISP will not help you with problems with your Operating System, any hardware or software you DIDNT get from them, or any other issues that do not relate to your service itself. Hell, even some issues that DO pertain to the service itself will be outside the range of what can be corrected by your ISP's technical support group.
When you call anywhere, RULE #1 is to remain calm and professional! Remember, the person you reach on the other end of the phone is ONLY a representative of that company that has you so angry, not the person that caused it. Hell, most of the times that person you are speaking to DOESNT EVEN WORK for the company you are so pissed off at. Large portions of them aren’t even in the same fucking country as you. A good two thirds of technical support staff are outsourced employees in India or the Philippines. Almost EVERY company in this country outsources its technical support staff, if nothing else. This means that not only is it unfair to treat that person as if they are the source of your anger, its ignorant, rude and disrespectful. Imagine if someone called you for help and all they wanted to do was to scream and curse at you. Put yourself in their place. Not too pleasant is it? Oh, and to those of you out there that still feel that you have the BALLS to think that you actually have the right as a customer to scream and curse at someone like that.. FUCK YOU! See, don’t like it do you? Don’t get me wrong you have every right to be angry if you get bad service or are unsatisfied with a company. This DOES NOT mean that you have the right to treat the person you are speaking to on the phone like shit. You need to understand that if you do, you will either piss off that person, upset them, or make them very apathetic to your issue. I'd wager that if you do that you wont get any help from them at all.
I want to make something very clear here. Every time you call somewhere, the person you reach has to create a log of that call. That means looking up your account, opening a new case (or whatever it's called by that company), asking certain questions and typing notes. This is done for your FUCKING benefit you ARROGANT ASSHATS!! That way if we see a long record of calls we can actually DO SOMETHING about the ongoing problem you've had. This leads me back to the point about calling EACH AND EVERY time you have a problem, no matter how inconvenient your self important ass thinks it is, got me? When you demand to be transferred to a certain other department, 9 times out of 10 you demand a department that has NOTHING to do with fixing your problem. We are the professionals, shut your cake hole and let us do our jobs. Additionally, if you are demanding a higher level of technical support than the First Tier you get when you call in, get the fuck over yourself. YOU do not determine when an issue gets escalated to a higher level of support. I've worked for 3 large OEMs and currently work for 1 of the largest ISPs in this country and that policy has been the same at each company. First Tier support agents are required to go through certain steps, or at the least VERIFY that you've completed certain steps before escalating you to a higher level of support. Also, just because a technician works for Second Tier support doesn’t mean they are any brighter or smarter than the First Tier agent, okay? The only real distinction is where the agent is located and what programs and boundaries the company chooses to give each group to support your issues. In my 6 years of working technical support, I've talked to numerous Second Tier agents who I wouldn’t trust to make a fucking hamburger right let alone do ANYTHING computer related. Give the agent you are talking to a chance. If they cannot help, they will transfer you where you need to go within the company, or they will tell you who you need to call to get your issue fixed.
You DO NOT have the right to demand a technician to come out and fix ANY issues you have for free. Technicians for your computer manufacturer (OEM) come out to install warranty replacement parts that have already been shipped to you. Don’t even waste your breath asking your OEM to send a technician out to troubleshoot your computer. ISP technicians come out to repair the equipment OUTSIDE your home related to your Internet service. Your ISP WILL NOT send a technician to your house to fix your broken ass computer that you never update or maintain properly because you don’t know how to use the damn thing. Also, with ISP dispatched technicians, be ready to accept that you WILL PAY for any work the tech does inside your house. Don’t even waste your time calling your ISP's Billing department to argue this. You wont get anywhere unless the problem is ongoing and has been repaired at your expense before. Stop pointing the finger of blame at everyone else and start accepting some of it for yourself when the blame actually is yours!
Supervisors are there to SUPERVISE. Yes, we do take calls from customers when things go wrong, but give me a FUCKING break. If you have a problem with a representative that you spoke to then by all means ask for us. However, don’t think that by speaking to a supervisor you will be able to find the holy grail of magic buttons that will fix all your issues. Supervisors have rules to follow as well. We all follow policies set by the corporate office and upper management of whomever we work for. You will not get help with an unsupported issue by talking to a supervisor. You will not get anything free by speaking to a supervisor that you wouldn’t have gotten free by speaking with the tech. A supervisor cannot fix just your Internet during an outage, or anything else as equally ridiculous. A supervisor cannot do anything that a representative cannot. If you have a Billing issue and are speaking with Technical Support you have to be transferred. A tech support supervisor cannot address a billing issue, and vice versa. Get over it. Maybe if you pressed the right buttons to get to the right department instead of acting dumb as a fucking rock and just mashing any button till you hear a live voice, you wouldn’t have to be transferred all over the place.
You DO NOT deserve a full day's credit for missing 2 hours of access to the Internet. The Internet will still be there when your ISP's servers come back up. You DO NOT get special consideration when you are running a business from your home account and losing oh so many thousands of dollars an hour. For starters, no one believes that bullshit line to begin with. Secondly, if you are making so damn much money, why the fuck are you paying $25 to $50 a month for internet service with NO BACKUP!!??!?!? If it's so DAMN important then get a BACKUP service or GET OFF YOUR CHEAP ASS and spend some of that money to pay for a commercial Internet plan such as a T1. If you are running a business and could potentially lose that much money when it goes down and you DONT have a backup, don’t even bother mentioning it. Not only is it going to be a waste of breath, it could result in you getting a nice warning letter or email. The Terms of Service for most residential ISP accounts clearly state that you cannot use that service plan to run any type of business. Those nice Terms of Service also state various other useful tidbits of information about what the ISP is required to give you, to do and what you can do if they don’t. Basically what a residential Internet access account boils down to, no matter your ISP, is that you are guaranteed to get BILLED. NOTHING ELSE carries any kind of guarantee.
Hopefully by reading through all this information, you've come to realize that the customer is ONLY always right when it fits within the defined company policies. Customer service means nothing anymore because it costs too damn much. Shareholders decide what gets done and who gets what type of service and considerations NOT customers. Don’t kid yourself about the customer being right.. because you are NOT. You are a profit. If the company is not profiting from you, then they couldn’t care less about what you want or who you are. | |
| | | tester24
join:2003-09-16
| Re: Oh please You know what? (once again) I agree with this person. They make a lot of godd points here, even if they are a bit profane. My argument is not about the service you recieve. My argument is about the attitude that you people make about tech support staff. You get what you give basically. You want help? Then don't act like an ASSHOLE. Techs are there to help how they can. If they can't, or aren't allowed to fix your windows XP, don't bitch. Why would you want an unquailifed tech to try work on your windows when he has no training to do so. They fix DSL issues, NOT OS ISSUES. Modify your attitude or direct it to where or whom it belongs. | |
| | | |
icenate
Wolf Pack
join:2003-02-25
Altamonte Springs, FL
| Re: Oh please So true Tester, i know exactly how you feel. If we where allowed to do all of those things we would be the most expensive customer care agents to pay, but then again SBC and convergys don't give a care about their employees to even give them the proper amount of money that they should be getting paid! | |
| |
get real
@iauq.com
| You don't seem to understand how the world works. 'Only human' is not an excuse in the professional world. It is SBC's RESPONSABILITY to employ tech people with the knowledge and skills necessary to fix 80-90% of the end users needs- and then a tier-2 or tier-3 for the rest. If a customer pays for the service, it doesnt work right, and you can fix it, dont call us ungrateful for getting mad. | |
| | | ChiTang
Premium,MVM
join:2002-08-23
Alhambra, CA | Re: Oh please So if my Windows XP gives me a BSOD, I can order DSL from SBC and call tech support? | |
| | | |
icenate
Wolf Pack
join:2003-02-25
Altamonte Springs, FL
1 edit | Re: Oh please NO WAY!!! SBC Customer service (aka tech support) doesn't support your OS no matter what! | |
| | |
robert2000
@24.176.x.x
| Get Real Look if your PC is already a crappy system loading DSL on it does not help. You pay 29.95 for DSL and DSL support not OS support, peripheral help, I did get calls from DSL customers wanting printer setup help. If you run XP or OSX do not load the software. The SBC/Yahoo software really does not run well on bootleg Windows 2000 operating systems that a lot of callers into the Chattanooga Convergys center are running. Chattanooga Tech Support closed all Ameritech DSL billing and cancellations are routed to Convergys in Chattanooga. If you've ever driven through Chattanooga on your way to Florida it is in the old mall @ I-24 and I-75. | |
| 
dslwanter
Why would I want DSL? I have FTTH
Premium
join:2002-12-16
Lowellville, OH
 ·Armstrong Zoom In..
·AT&T Midwest
| Doesn't surprise me. Yeah I can believe it. The SBC ordering system says I can get DSL at 12,300 ft. Well ASI says I am 19,400. I don't understand why they don't have one universal availability system, but they don't seem too. So definitely check with one of the techs on here before you order, in my opinion anyway.
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98 Feet out of range for DSL and stuck with the only cable provider that won't offer broadband, what's a guy to do? | |
| | ChiTang
Premium,MVM
join:2002-08-23
Alhambra, CA | Re: Doesn't surprise me. Phone company tells you that you are 12300 ft away which is propably true as the actual distance of your loop. ASI is telling the electrical equivalence distance. | |
| | |
Working Poor
@199.159.x.x
| Wake up people!!!... this is not a perfect world. I still work for SBC
(sssh... thats what we're suppose to tell cust, but we r
outsourced tech. paid as much as in Burger King).. but
thanks god, we got job! Been working as SBC tech for
almost 2yrs. I can fell all your frustration... but the
bottom line, dsl is not for the stupid people. such as-
•When tell 'em close your all Windows... will go n close
all the windows n door in their house,
•lot of 'em have an attitude, especially when they pretend to be a Tech & say they got MCSB certification,
& is NT administrator. If u r tech, why the F*** u r calling us.
One lady yell at me when I said sbc donot support
how to hook her Playstation, n curshed me bad.
Lot of cust cant diffrenciate between, dot, and comma.
Since its a real world, we get punished for supporting non-
sbc stuff. I gotta save my job, & lots of cust expect us
to help them hook-up their unboxed pc, fix Alarm system,
Playstation, their monitor, phone jacks, n even their
refrigerator if we could! Sorry to say that we r not a
wizard. Its a common, repetitive story everyday.
•When u tell tech(MSCB certification tech?)click on
Network Neighborhood, they say havent heard that icon even
existed in their desktop, and their System resources
running-20%, with all kinda crap running on the back...
ranging from Kazaa, Gator, so on so forth, with never
defragged, n cleaned temp files, n cookies. Eventually,
when u install SBC cd its gonna crash.
•In normal situation, 80% cust never even call Tech,
SBC cd is made to help even the dumbest person in whole world.
• I dont like SBC myself, but its false that sbc cd mess
your system, or adds spyware. While in install process, if
cust got some freakin' patience, & read the instruction, it
does give u a CHECK BOX, that means u can choose what u
want to install. And dsl speed mostly depends on how many
crap u have running in your pc, walljacks, EMI so on so
forth.
•Not everyone is like that, it makes our day when cust
is patience, talk nice, and pretend to appreciate what we
trying to do, & even though its forbidden, lots of time I
myself try to go extra mile to help them fix their issue.
HAPPY DSL People!!!
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| | | | matrix57
join:2002-09-01
Shawnee, KS
| Re: Wake up people!!! Chi Tang you have a very good point, that is what I tried to tell people and they didn't get it. I am MCSE certified and don't claim to know every bodies software. I live in Merriam Kansas just on the South border of Kansas City Kansas, and I just upgraded to the expert package. I am now running almost twice as fast as Roadrunner used to on My same XP PRO OS. People who should shut down unused apps running in the background don't know how and it really doesn't matter because I can even add or start more apps running in background foreground or on my desktop sharing, I still get the same up and down. It all depends on where you are I guess, my down is 5560K and up is 616k. My old cable connection was at 2900k down and 384 up. I am even considering a T1 connect, not that everyone needs one but I own a small business and need the up speed. If you signed up for 2 years with a 200 buck early termination fee you made a mistake. I waited and got a deal with Expert package for $49.95 6 month agreement and termination fee of $100.00, not that I will terminate as long as the connection stays stable and it has now for 4 months on Deluxe Package, and 1 month on Expert. You all need to stop crying so much and like a man before said, do your research before you agree to any and I mean any kind of contract. This is my final input, I have wasted enough of your and my time already, reading so much from so many who have no clue.
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OldMan | |
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