how-to block ads
|
 
esaka
@sympatico.ca
| woah 
i just checked that Bell is upgrading their services... unlimited download + upload for high-speed and up
and 3 Mbps downstream = oh snaps! | |
| jsmith12
join:2006-03-01
Whitby, ON
| Hey, try working there Trust me. The horror stories I could tell you. The crap they put their tech employees though, frankly I'm not surprised. And if you got the Quebec center, that explains EVERYTHING!
But frankly, since I've quit I've noticed they tend to think ALL their customers are idiots.
Tech support cares about 2 things, and I am being honest.
1) Selling VAS (Value added services)
2) Getting rid of you in 15 mins or less.
I took the time to make sure everything was working right ALL the time, and I was yelled at because I was over the 15 min threshold, and not selling enough. Never mind that people thanked me for taking it slowly for them, and they liked the way I did it. | |
| |
wayne57
@sympatico.ca
| Re: Hey, try working there Well, sorry to hear you were having a bad experience, but I do work for one of their call center I none of us have any sales to push to our customer! We are there to solely offer Tech Support.
I will admit that not all have the same level of expertise as the other, sorry man some of us are not perfect. Ultimately, we do have to be able to offer support to our customers within a time frame that works for all. But I have never been told or forced to push a call in such a way to get the customer off the line.
We always try hard to ensure that we can resolve issues effectively. This implies that we have to work the call in a certain manner (following some scripts and the like), but what is more important is that the issue gets resolved and the customer is satisfied.
As for not supporting all platforms, well unfortunately that I dont have input into. Sympatico clearly states that they support Windows 98SE/ME/2000/XP/VISTA MAC 9.x, 10.x. Any other platform (OS) is not officially supported. What Sympatico offers is DSL service with Modem and if you read the promos and all, they do not GUARANTEE the speeds but that the speeds can reach up to ... Kbps.
If you run a non-Mac / non-Windows platform, what Sympatico offers you is a working Ethernet connection to the DSL modem/service... Good luck with other providers to see if than can offer you more while hand holding you for 1.5 hours in setting up your stuff. | |
| | | |
| Forums » comments on review of Bell Sympatico |
|
