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Comments in response to »Review of Vonage by toolman12 by toolman12 See Profile
Ashtonford

join:2004-05-17
Triangle, VA

Brite future

I just joined Vonage also, waiting for the box to get here, if it works as good as promised I will be happy! Have the comcast guy comming buy tomorrow to install Comcast High speed internet. I had it before when they had just bought out at home and it really was horrible and the support people were total idiots I went back to dial up! but am willing to give them another shot. Where Iam located they are the only game in town and verizion stated that they do not ever intend to offer dsl in my area! I live in Triangle Va.
permalink · 2004-05-17 01:30:45 · Print · Reply to this
petermaslen
Premium
join:2005-03-19
Bellevue, WA

Vonage service

Vonage design, feature list and promise is excellent. However, in practice their very poor and slow customer service makes Vonage a risky proposition. I have had regular problems over the last year and usually spend no less than 40 minutes waiting on hold for service, often to have the problem unresolved. Usually the solution is "try XX and call back". When asked if they could call me back, the answer has been "you must call us and join the queue like all other customers". As a result I have spent most of today making calls to Vonage (on my cell as their service did not work) and waiting at least 40 minutes on hold each time (total 167 minutes on hold so far). My problem is still unresolved (calls initiate OK, good quality two way conversation possible for 30-90 seconds, then the called party loses audio from me, although I can hear them perfectly. Only solution is to re-boot adapter. Next call after reboot works 30-60 seconds, then problems repeats...).
permalink · 2005-03-19 17:58:40 · Print · Reply to this
Forums » comments on review of Vonage

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