 
cork1958
Cork
join:2000-02-26
Fruitport, MI | Bummer! Bummer about the speeds. I've been with Charter for 4+ years. Not a single complaint from me. | |
|
 | 
mercedesbenz
@mal-cres.charterpipe | Re: Bummer! I Also have the same 3mb and 256k up and im lucky to run at 30% of the service promised I have had different modems lime noise checks and lots of stories. Still Charter is slow!!! | |
|
| | iwnt14me
join:2000-10-13
Newport News, VA | Re: Bummer! Well at least Charter is consistent across the board just poor everywhere. Not just here in West Virginia...... | |
|
| | |
dogfish3
@verizon.ne | Re: Bummer! I used to have it, I LITERALLY HATED IT!!!!! Constant disconnects, etc.. | |
|
| | |
dogfish3
@verizon.ne | And yes, the state I live in is West Virginia. | |
|
| | |
| 
Dewi
Premium
join:2001-09-28
united kingd | Yes, as you can see Charter sits in the boottom quadrant of the Good, Bad, Ugly ratings, so your experience looks like the norm alas.
Anyway you might try stopping by the forum, and see if anyone can help there. | |
|
| evcard
join:2001-11-25
Cranston, RI
| I agree I've had Charter for a few years and my speeds just keep getting better and the price keeps going down, they quote my speed to be 3000 down and 256 up and I tested it at around 2850 down and like 240 up and that's always my speed, I think my connection may have gone out like 2 or 3 times in the last few years and usually it was during a horrible storm. other then that the connection has been quite stable | |
|
| |
dougforever
@charter.com | Re: Bummer! clean your you puters out i pay for 3 meg and get almost 4 megs get pc powerwash | |
|
| | |
dogfish3
@verizon.ne | Re: Bummer! I got off of it and switched to Verizon DSL. 1.5Mbit, but what does Charter'$ speed do for you if it is down all the time ?!?!?!! | |
|
stridr69
join:2003-05-19
San Luis Obispo, CA
4 edits | And your problem is... ""2005-08-05 19:08:15 Speed test @ dslreports.linkline.com 2856/232 kbps"".
Seems like pretty decent speeds to me as far as Charter is offering in your area(Reno, NV)
And your reply is??...
TCP/Web100 Network Diagnostic Tool v5.3.3e
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 251.26Kb/s
running 10s inbound test (server to client) . . . . . . 2.81Mb/s
Your PC is connected to a Cable/DSL modem
Thats what I'm getting from Stanford University/Palo Alto, CA as of 7:51 PM 8/6/2005
Your getting good download/upload speeds-quit complaining, dude
.
P.S. I'm streaming KFI @ 28Kbs, as well as other apps(Desktop Weather from the weather channel, Microsoft AntiSpyware, ect.) which will give me a lower download/upload speed than what I could get-in other words my download speeds reflect what I'm doing at the moment..which is why I have broadband in the first place...so much pipe..so little usage... | |
|
| 
K 20
Premium
join:2005-07-18
Denham Springs, LA
| Re: And your problem is... stridr69,, you need to take off your horse-blinders and look at the entire log, not just one entry you hand picked out.
Sure, the 2856/232 kbps is a good speed, but what about the following speed/connection problems BinaryXtreme  had endured?
Such as:
2005-08-06 02:30:45 Speed test @ dslr-west1.megapath.net 163/37 kbps
2005-08-05 17:03:04 Speed test @ dslr-west1.megapath.net 125/5 kbps
2005-08-05 11:14:06 Speed test @ dslr-west1.megapath.net 162/147 kbps
2005-08-05 01:47:15 Speed test @ dslreports-west1.speakeas 183/49 kbps
2005-08-04 22:33:44 Speed test @ dslreports.linkline.com 1718/149 kbps
2005-08-04 12:46:53 Speed test @ dslreports.linkline.com 421/36 kbps
2005-08-03 18:22:03 Speed test @ dslr-west1.megapath.net 121/8 kbps
Almost 50% of BinaryXtreme's speed tests, over a 5 day period, were the pits! And you have the nerve to ask what's wrong(?) and tell him to quit complaining(?).
Sheeesh.......
"And your reply is??..." | |
|
| | aguen
Premium
join:2003-07-16
Lewisville, TX
| Re: And your problem is... People that use speed test results as a reason to complain about their LOS are either ignorant in trouble shooting their problem(s), or just want something to complain about. Try using a trace route to the same servers and then you can really see where the problem is. It may be on Charters network but probably not. | |
|
| 
BinaryXtreme
join:2004-04-20
Sparks, NV
 ·Charter Pipeline
1 edit | My speeds are different from day to day DUDE! You are not understanding or simply can't understand simple text. Look at my tests, even Charter claims there is something very wrong with my lines, not me, CHARTER! Last time I spoke with the field supervisor on friday he monitored my line for 4 hours and agreed that they needed to send some advanced techs out to fix this problem that he was witnessing. You understand, Charter is acknowledging that they have a major problem here. Then the other guy comes in and claims anyone that uses bandwidth tests for line quality is stupid? I have %40 packet loss man. %40!!!!! So the people that have responded to this review, please call Charter for me and tell them that nothing is wrong with my connection even though they see it too, and what you think they should do. I write code all day. I administer 2 websites so it's vital I have a good connection. To end this, please tell Charter that my speeds are fine even though they, Charter, they, clocked my speeds at less, less, than 56k on my last 2 hour monitors. | |
|
| | John 11
join:2005-08-08
Houghton Lake, MI | Re: And your problem is... I have Charter here in Michigan. Where I live there is nothing else, but I really like it and have no problems yet. We had Dial-up forever and talk about down time. | |
|
| | | jmilewski
join:2002-02-02
Ionia, MI | Re: And your problem is... John in MI with Charter, what are you paying a month for the Pipeline alone? Do you own your own modem?
John in Ionia, MI | |
|
| | | |
BinaryXtreme
join:2004-04-20
Sparks, NV
·Charter Pipeline
| Re: And your problem is... $39.99 a month and I have my own Linksys Modem and Router. Speeds have been a little more stable for the last couple days but it's pretty clear that a problem still exists. At this point they seem to be thinking a line outside maybe the problem after our lightning storm. | |
|
cablemaninsc
join:2005-08-09
Boiling Springs, SC
|  speeds
see yaaaaaaa | |
|
|
BinaryXtreme
join:2004-04-20
Sparks, NV | Re: speeds Please read the previous posts. Charter has acknowledged it's a problem somewhere in the outside lines. Not the modem. They changed the amp but the levels go from a 40 to a 58 within seconds. Whatever it is is coming from the amp. | |
|
| | cablemaninsc
join:2005-08-09
Boiling Springs, SC
| Re: speeds to be honest with you you cant replace the amp and it work if there is a problem before the amp. your modem should be on a line by itself going to a two way splitter with one leg of the split feeding your modem and the other leg feeding your tvs. if you have a house amp your modem should be before it and your tvs should be feed from house amp. other than that there is a module inside of amp at road changing that and having a problem before it does not resolve your issue. i would not let the tech leave until it was fixed and i would deinitely contact a superviser in the field over your area. | |
|
| | |
BinaryXtreme
join:2004-04-20
Sparks, NV | Re: speeds Will do, thanks. They're coming out again tomorrow. Thanks again for the reply. | |
|
| | | |
BinaryXtreme
join:2004-04-20
Sparks, NV
·Charter Pipeline
| Re: speeds Had the techs out again today and still horrible speeds so I went to BB and bought a new Linksys Modem, got it provisioned and bypassed my router totally and still having problems. Tuesday will be the 9th week.
2005-08-13 02:16:39 Speed test @ dslr-west1.megapath.net 1340/8 kbps
2005-08-13 01:41:06 Speed test @ dslr-west1.megapath.net 2690/226 kbps
2005-08-13 01:31:51 Speed test @ dslreports.linkline.com 286/233 kbps
2005-08-12 23:15:38 Speed test @ dslr-west1.megapath.net 70/31 kbps
2005-08-12 21:23:32 Speed test @ dslr-west1.megapath.net 2824/232 kbps
2005-08-12 18:39:33 Speed test @ dslr-west1.megapath.net 2674/192 kbps
2005-08-12 16:16:44 Speed test @ dslreports.linkline.com 2629/98 kbps
2005-08-12 11:26:55 Speed test @ dslr-west1.megapath.net 2841/223 kbps
2005-08-12 02:50:58 Speed test @ dslr-west1.megapath.net 169/91 kbps
2005-08-10 23:02:49 Speed test @ dslr-west1.megapath.net 198/194 kbps
2005-08-10 15:51:23 Speed test @ dslreports-west1.speakeas 2838/231 kbps
2005-08-09 12:04:28 Speed test @ dslr-west1.megapath.net 24/37 kbps
2005-08-08 21:34:08 Speed test @ dslreports.linkline.com 2904/238 kbps
2005-08-08 20:02:35 Speed test @ dslr-west1.megapath.net 127/59 kbps
2005-08-08 16:36:44 Speed test @ dslr-west1.megapath.net 2800/222 kbps
2005-08-08 15:26:49 Speed test @ dslr-west1.megapath.net 2835/198 kbps
2005-08-08 10:57:22 Speed test @ dslr-west1.megapath.net 2794/232 kbps
2005-08-07 18:05:48 Speed test @ dslr-west1.megapath.net 2830/232 kbps
2005-08-07 13:41:32 Speed test @ dslr-west1.megapath.net 2800/219 kbps
2005-08-07 12:21:47 Speed test @ dslr-west1.megapath.net 2371/167 kbps
| |
|
|
BinaryXtreme
join:2004-04-20
Sparks, NV | Only reason for the router is the firewall and an XBOX Live connection. No other units are on the line. | |
|
macsierra
Baby Newfoundland
Premium
join:2003-11-30
Minden, NV
·Charter Pipeline
| Glad things are better BinaryXtreme I'm about 50 miles south and Charter TV has been here for 15 years but cable has always been unavailable or not worth the trouble. Last year Charter upgraded and I tried it again this summer/05. I use my own SB5100 Motorola modem and for 3 months service has been flawless. Lowest has been 2700 down and 230 up but usually around 2900 and 250.
We still keep Direcway satellite but cable is 4 times as fast with no latency. I'm hoping it stays this way for all of us...
--
DirecWay Satellite 4 Port Linksys Router Mac Systems 10.4.3 SatMex5 1270 mhz117 west/Signal 70 & Charter Cable  | |
|
|
plumcrazy
join:2006-05-09
Collinsville, IL
| charter you know people tend to complain more than they like to give a compliant. as far as charter yes they have major issues csr are the major part of the bad name charter gets. the techs are pretty good they lack tools and equiptment to trouble shoot but that is charters fault not the techs fault. what i don't understand is how people complain about issues that are beyond charters control for example... if your house is not newer than 10 years old chances are your house has rg-59 cable and with newer offers such as dvr hd tv cable modems you need rg-6 cable in your house. now charter did not wire your house your builder did and he is going to get the cheapest wire to cut his cost all splitters and cable wiring from radio shack best buy people purchase and put in there homes is not the best material to use. charter is not responsable for your wiring in your home that is your property. as technogly changes so does the need to update your wiring. charter provides a service to your house and after it gets to your house the wiring should be replace at your cost if its not up to date and understand you cannot always replace what is in your home due to the wiring being ran before your house was finished walls ceilings etc.
charter for the most part will run all those wires and not charge you and they offer inside wire maintence to cover the cost so your not paying an hourly rate. if you set a service call charter does not have a truck roll fee to show up at your door like other phone or satelitte companys do. as far as people saying charter modems are junk they have same modem you can walk in and buy your best buy or circuit city they many brands they issue just like the store do. i am not here to knock on any of you but i think before we all rip on charter services you should see what a service charge would be for a repair tech for at&t would charge to knock on your door before he even works on your problem. that is the biggest reason charter is going broke and never has a profit they would rather give you free labor and materials. gas prices cable and phone wire are not cheap not to mention paying a employee an hourly rate to be at your house to replace bad wiring
| |
|
|
Anon e Mouse
@74.128.x.x
| Re: charter As a former employee, I'd tend to agree. The party line was that we did pretty much everything we could to assure one call resolution.
I had customer's three wayed with Dell and Microsoft at times and 99% of the time, we were able to take Dell and MS to task over issues they caused and did not want to own up to and just blamed on the ISP.
However over the past year, Charter has made some deplorable decisions, especially in regards to their Sales and Service initiative, which seeks more to sell you something than to fix your problem.
Charter has lost 70-150 techs (people like myself that could actually walk you through the router you bought better than the company that made it) because of this initiative and because our techs did not want to risk screwing the customers over to make a buck. These people walked rather than be forced to screw over a customer.
That said, Charter has been scrambling and still is to the point of hiring mostly temps (from the info I have, spartan that it may be now) to fill the seats and they mostly come from sales backgrounds. Most of the remaining few technicians worth a salt are disgusted at what they've been relegated to.
In the call centers, we have the equipment (or did), we had the tools, but the company was too busy changing things, that they changed things that worked into things that didn't and kept alot of the bad stuff. The problem guys, its not in the people helping you on the phone. Its in the links on the network, its in the kma's out in the field (they don't answer to a heirarchy you know, they're independent mostly still). The problem, I hate to say, is literally in your area's in your towns.
If you really want to make a difference, stop in to city council and have them make an inquiry of the local charter office, make sure that the field installers are all certified and management is up to snuff.
There's a lot of good field installers, but it only takes one screwy one to mess up an image. | |
|
billing-chick
@rogers.com
| 30 Things about Charter 30 Things about Charter in St Louis
1)I used to work in billing, now I don’t. So I want to get a few things off my chest. 2) St Louis is the sixth poorest city in the US, of course nothing works. The infrastructure sucks. 3) Charter is 20 BILLION dollars in debt, they can’t afford to fix it. 4) If a tech has come more than 4 times in 3 months for the same problem it’s best to downgrade or switch to another service provider. 5) The agents can’t tell you this. You have to connect the dots. 6) A zip code is a five digit number used for mail delivery. An area code is a three digit telephone code. Learn the difference and stop giving your zip code and phone number to agents on the phone. How are stupid are you? 7) Don’t jump into the problem and start rattling off balances and payment. We haven’t even brought up your account. Just say “I have a question about my bill?” 8) Keep your bills on file. Have your bill in front of you when you dispute the balance. 9) Charter is 24/7 so don’t call us for a complicated explanation of your bill while you are driving, while you are drunk, while you are taking a dump, or pretty much any time you are distracted. 10) Don’t put us on hold cause you need to take a call on the other line. In the olden days we use to have one phone conversation at a time and the world did not come to an end. 11) Yelling and swearing does not fix your problem nor does it get you a supervisor faster. 12) The time slots for appointments are 8am-noon, 1-5pm or all day (anytime 8am-8pm). Some areas have no weekend appointments. We know this. Don’t shoot the messenger. 13) A supervisor has the same access to the appointments as an agent. 14) We write shit about you on your account. 15) Pay your f***ing bill. 16) If you are disconnected for non payment, you are not in a position to negotiate your reconnection. 17) If you cannot pay your bill in full each month, you have too many services. 18) FDR is spinning in his grave knowing that social security checks are used to pay for your HBO. 19) I have a fixed income too, it’s the 20K I make a year. 20) The moxi is a piece of sh*t and you are better off getting a TiVo. 21) We are friendly, but not your friends. Don’t tell us your problems We don’t care. 22) Talking is bad. Telling a story is bad. Interrupting is bad. Asking a question and then trying to answer the question or asking another question before we can answer the first question is rude, annoying and frustrating. Shut the f**k up. Let us talk. 23) Not every call is recorded. 24) The lady in St Louis who called me a motherf**ker over and over again on May 12th for the last time, the Charter and the government are NOT tapping your phone. 25) Your calls would not be so long if we did have to repeat the same information 5-6 times. 26) What the hell is so complicated about this statement “Unplug the cable box from the electrical plug for about ten seconds and then plug it back in?” 27) “Is the TV on channel 3?” is a yes or no question. Do NOT TELL ME A STORY ABOUT THE BOX. JUST SAY YES OR NO. 28) Anyone over the age of 70 should not have digital cable. 29) Your teenage son DID order $200 worth of porn and he lied about it. And you have to pay. Here’s an idea. Try punishing him. 30) The outsourced worker is not going to quit their job cause you think outsourcing is taking away jobs from hard working Americans. | |
|
|
|
|
·
