amourai
join:2003-07-01
Miami, FL
| Growing pains but economical. A Vonage customer, I am accustomed to near landline customer service. However, Lingo was unique in offering international numbers which allow international callers to call a local number to get you. I chose an international number in France and it has taken just over a week to get most things working; I still can't use voicemail.
The technical support wait times have been more than 15 minutes but you are at least told how long the wait would be (>15 m., >10 m. or >5 m.). The first level (Tier 1) agents have varying degrees of knowledge and have to refer to a Tier 2 person, who is supposed to reply in 48 hours. At first, I couldn't call internationally or receive calls. After 6 days, I finally was called by the systems administration in Virginia who expressed the problem was due to the novelty of having an international number but set up like a US number. Even with a French number, I have to place calls as if I am in the U.S. I still don't have voicemail but that is not a big issue as I can just forward calls to Vonage or my local voicemail.
Voice quality is acceptable; a bit more distorted than Vonage's especially on international calls (where they may be an echo and a lag). Latency seems to be longer than with Vonage.
In short, a great deal but there are growing pains. I am staying as they are overwhelmed and willing, and I want to encourage competition. |
