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Comments in response to »Review of Comcast by floydb_1982 by floydb_1982 See Profile

GeorgeSK



sharing

some kind of bandwidth sharing or overbooking is everywhere, even with cable. I think when problems will be solved with the CO distance DSL will be better off, since someone noted here that cable is shared on a node level (maybe several hundred customers at some nodes), DSL can be shared between all customers of the ISPs (tens of thousands to hudreds of thousands), which is more efficient.

ciscokid13

@12.105.x.x

Re: sharing

There connection is good but try connecting to your machine from a remote location. They give you some bogus private 10.x.x.x private IP address which makes it impossible to remotely manage your machine. Not impossible but a pain ins the a55 to do. Even if you order a static IP you get the private ip due to NAT being used on there SMC routers it sucks what's the point.

As far as the internet connection it's great.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: sharing

I was wondering how long it would take broadband ISP's to NAT their service. I guess you can forget running any type of server on it!

bugsz

@comcast.net

Comcast

Comcast is usually very good service and they haven't even come close to over booking their service, but I don't like it when a company LIES to their customers in print and over the phone about the reason they are having issues. They say its a DNS issue, but its not. Example below...

[root@localhost ~]# ping -s 1500 comcast.net
PING comcast.net (63.240.76.72) 1500(1528) bytes of data.
--- comcast.net ping statistics ---
115 packets transmitted, 0 received, 100% packet loss, time 114017ms
Doesn't look like a DNS issue to me :\ The hostname resolves. Doh.

I'm in someway hoping that an engineer will see this and fix the issue. Of course as a lowly customer, I am unable to contact then directly. I'm sure they are working diligently to fix the problem if they knew where to look. Maybe they think it is a DNS problem, I hope they aren't that ignorant. And if so, I could use a good paying job at Comcast

I used to work for a now nonexistent DSL provider(DirecTV). DSL maybe good in some areas, same with cable. The problems are totally different for each technology. With DSL it mostly rests on the Local Exchange Carriers and their hardware, with cable it is over booking the capacity of the lines. Either way it depends on the area you live in.

Enough said...Comcast fix your shit!!!

airsoft

@comcast.net

Re: Comcast

yea i to ran into that hiccup yesterday, it was no biggy they had it back up in a few hours. I'm wonder tho what would cause something like this to happen?
floydb_1982

join:2004-08-25
Kent, WA
·Clearwire Wireless
·Comcast

Re: Comcast

Your internet cable connection could have been out for many reasons. A Comcast technician person could have been doing some maintenance on the lines and so forth. I never now when that sort of thing is going to happen on me but when it does I just do something else like watch TV until the internet service comes back on.
floydb_1982

join:2004-08-25
Kent, WA
So your saying that when Comcast completed the new connection upgrades the new speed's were more than the capacity of the lines could handle and that's what let to the huge wide outage?
floydb_1982

join:2004-08-25
Kent, WA

Re: Comcast

Yes the upgraded speeds is what caused the DNS outage. A friends of mine told me so.
gotanx

join:2003-02-13
Everett, WA

comcast was having dns issues / in-out surges through there network. How do I know this I have 5 different comcast lines running ssh, I can check the other comcast lines in different areas. One day I went to check my dads connection just cause, it connected fine, though when I opened firefox to surf the web, it kept thinking about the domain name. Why would I be able to connect to another EXTERNAL server, but not resolve yahoo.com? Changed my dns servers to verizons (as I still have there dsl service for another week) got around comcasts problem for the most part, then it started in and out. My dad has had comcast for four years in the greater seattle area and other then this there was only one other time where it was out for one day (that i recall*). keyword that area.

The one thing that just made me REALLY mad, I work in a call center to a great company, we admit our mistake and at least tell you what it is, and provide ETR!!! When i called I said " I am calling about the outage" and he kept denying it!!!!!! though he issued me a credit without sending a tech first, is that the same thing as admitting?
floydb_1982

join:2004-08-25
Kent, WA
·Clearwire Wireless
·Comcast

Re: Comcast

I would have to say that the tech dud over the phone should have told you about the problem. Maybe the person was new at his job at Comcast and didn't know about the DNS outage at all or didn't know how to use a computer. He may have not known what a DNS outage meant. Each tech support person does things in his or hers own way. I'm guessing that the tech dud was trying to do the best he could for you.

XxWipeOutxX

@comcast.net

maybe your just lucky

That's bullshit, i was downloading stuff (a 1mb high def image) and then the internet cuts. i cant download stuff often because of this. almost everyday just surfing the internet i would have to reset the modem to get the internet back. even my school has problems. get your shit together comcast because i rather go DSL then your unstable "high" speed internet. What's the point of having fast internet when you cant even use it?

reliable my ass.

if you had a choice between cable and DSL go DSL its cheaper and more stable (of course some areas its unstable, but i know a lot of people who had problems with Comcast, not just near me but in different states.)

well... giving my opinion on things

CelticTech

Re: maybe your just lucky

Word on the street is that the National DNS outages that occurred twice in as many weeks was due to a DoS attack on their DNS servers. Wish they didn't use national DNS servers but there it is.
floydb_1982

join:2004-08-25
Kent, WA

Re: maybe your just lucky

What does DOS have to do with the DNS outages. I mean the DOS OS software by now is no different than the TRS-80 computers.

Miles Tech

@151.204.x.x

Re: maybe your just lucky

DoS = Denial of Service
This is a type of attack where so many connection attempts are made that legitimate ones can not connect.
groovyjoker

join:2005-04-08
Olympia, WA


1 edit

Disagree

Compared to the service I had with Verizon DSL in Southern California, I have to disagree that Comcast is worth it. Comcast cable may offer a higher download but the upload is slow compared to the DSL providers just South of us. It takes me forever on my FTP. Comcast is also a pain in the ass, with the modem, router, and annoying way of powering up/down everything in a certain "sequence" when the service goes out. With Verizon DSL, it was much simpler. Finally, the service really is not stable. Sure sometimes I go over 4mb download, but during peak hours, I can go under 4mb, as I share bandwidth. And we all are experiencing the problem of National DNS, which to this date I still feel the effects of.

Oh, and their technicians in this area stink. I found out about the DNS problem HERE. The technicians who came to my house changed my cables, ports, and ethernet card.
I cannot even access the comcast website now..weird.

Matt S

@tci.com

Re: Disagree

If you are having problems with Upload contact Tech support and have them reset the specs on the modem. you should be getting 4mbps down and 384kbps up.
scliu7

join:2005-06-14
Kent, WA

comcast over sold it's internet service

For the past two weeks I've been having slow network connection during the late afternoon. Ping time to my default gateway (around 6:00 am) is around 35ms. During peak time it was around 210ms. Called their tech support 3 times:
1st time: Help desk person said they will send a tech. When tech showed up he said since I am able to connect to the internet, there isn't anything he can do. Left and close the ticket.
2nd time: After going to rebooting modem, blah, blah, blah, said they will send another tech between 12:00 and 4:00 pm. Took half day off to wait for tech at home. Tech called at 3:30 and said there was an outage in my area and said my problem is related. He said he will not come to my home and closed ticket.
3rd time: Called help desk and went through the same motion... reboot modem... even said sometime we have to shutdown the modem for 10 minutes... blah blah blah, said will send a tech. Told help desk person that this is my 3rd call and she said there isn't anything she can do on her end. Tech showed up and said the same thing. All these time Signal to Noise ratio is good and power level is good. I even changed out the cable modem and problem still exit.
Will sign up with Qwest DSL and see if I can have better ping. Price is about the same anyway.

vds

@comcast.net

Re: comcast over sold it's internet service

deathly slow at evenings in Federal Way WA, sometimes (today) blisteringly fast for no apparent reason. It's been bad in June for some reason....tech came out today and recut the connectors at the cable box, and put in a better splitter at the house, so we'll see if the 'evening slows' come back. If this keeps up too much longer, it'll be time to go Qwest DSL for hopefully more predictable results
apaleador

join:2003-11-29
Oroville, CA
·Comcast

Re: comcast over sold it's internet service

I'm in California and my service with Comcast has been great. They said my download / upload speeds with be 4Mbps / 384Kbps.
And they are true to form. I've had internet with them for over a year and no problems.

This is the speed test results I have gotten here:

Seattle, Wa.
2005-07-19 12:28:57 EST: 4088 / 358
Your download speed : 4186711 bps, or 4088 kbps.
A 511 KB/sec transfer rate.
Your upload speed : 366655 bps, or 358 kbps.

And this result rarely deviates. The lowest speed I have got from testing is 3864 / 317 and that was during peak hours of traffic.
floydb_1982

join:2004-08-25
Kent, WA
·Clearwire Wireless
·Comcast

Re: comcast over sold it's internet service

I'm really glad you like Comcast high speed cable. You should see if your area has been upgraded to the 6Mbps/384Kbps service. Ok so the upload may be the same but at least you get 2 extra megabytes of download speed witch is really good. I think that Comcast should do an upgrade on there upload speed wouldn't you agree on that??? I mean come on 384Kbps get real. There are other high speed cable ISP's out there that offer 2Mbps upload speed's. Keep your stick on the ice.

Temuj1n

@comcast.net

Northwest routing errors?

I've noticed a great deal of latency and disconnects when connecting to anything in the southwest, especially in california.

I noticed routing has changed from my area in Federal Way, than from 2 months ago. 2 hops have been removed from before which is usually a good thing. The only downside is if I connect to a DSL network in California. The connection tends to become unreliable more so in to the evenings.

When I first signed on with Comcast, everything was great, speedy, and even reliable. Then after all these upgrades the connection started to degrade. I would have to say that whatever their politics, it would appear that the ISP side is no longer in sync with the network side.
inferno

join:2008-07-06

Are you a comcast employee??

Do you work for comcast :-\
floydb_1982

join:2004-08-25
Kent, WA

Re: Are you a comcast employee??

No I don't work for Comcast. I work at Walmart as a maintenance employer. What make you think I worked for Comcast?
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