how-to block ads
|
 trouble56
join:2005-01-25
American Canyon, CA
|  Comcast.net
| |
| | musikgeek
join:2005-02-01
Reading, PA
| Re: Comcast.net
My upload speed is always okay.
I have tier 2 service and I was always getting 4M until the upgrade. I called Comacst service last night and spoke to a nice service rep, but he just didn't get it that their upgrade was to blame. He said "it sounded like a signal issue" and wanted to send a technician out to check the wiring. I told the rep I did not agree, but agreed to schedule a service call. I cancelled the call a few hours later as I checked my inside wiring, replaced a few bad RG-6 connectors and checked the speed. I was getting 4-5M. I awake this morning to find speeds of around 600K. My point is, due to the fluctiuating speeds, I truly believe this is a Comacast network problem due to the upgrade. Don't let them try to convince you that it is anything else. Those of us who are having this issue, need to keep some pressure on Comcast, so they:
A. Admit they have a problem.
B. Fix it.
All ISPs and telephone companies should follow Vonage and post network issues in plain site on their website. The few times I have had issues with Vonage I have gone to their website and the issue was listed as a known issue and their engineers were working on it. Saves them and me a phone call. That's what I call good service. | |
| | | 
ive been in their sh
@tci.com
| Re: Comcast.net yeah, good idea! irritate the underpaid overstressed rep who is just trying to inform you of what is happening. If you had any idea how it goes down, you would be amazed that people still answer the phone at an isp. The human spirit can only take so much battering. SO, go ahead, ask for an engineer, see how fast the rep hangs up on you. bwhahahahaa | |
| |
RogueAgent
@mi.cha | I have a hard time believing that a tech support person used that harsh language. | |
| | | 
nlocklin
Hail To Pitt
Premium
join:2001-03-24
Pittsburgh, PA
clubs:
 ·Comcast Formerly ..
| Re: Comcast.net Yeah, I had a hard time believing that I was hearing it. Especially since I thought calls were recorded? I reported the tech's name & number to Comcast. Haven't heard what the outcome of that was.
I can understand that he was frustrated - I guess a LOT of people had been calling in with the same problem... but you know what? If a lot of people are calling about a problem, maybe it really is a legitimate issue. As it turns out, there was a problem and Comcast did eventually acknowledge it was on their end. Comcast support rep.'s shouldn't be so quick to berate customers, as sometimes the customer is actually right.
--
"I think that I shall never see any sights; As lovely as a modem with four green lights" - If Ogden Nash had DSL | |
| | | |
Oregon
@comcast.net
|  Re: Comcast.net
| |
| | trouble56
join:2005-01-25
American Canyon, CA
| It seems the term "Cant Please Everyone All The Time" For what I pay for my internet connection that Comcast say's that they can provide as a "Internet Service Provider" And what is not being provided by Comcast, Which is a constant stable advertised Broadband Speed, "Gee I Have The Right as a Consumer To Voice my Opinion About their Internet Service Personal, Being Nice Does'nt get a Damm Thing Fixed, Sending a Line Tech Whom have been sent to my Home giving me the same answer theres nothing wrong does'nt serve anyone concern's. So Comcast Needs to Step Up and face the Music,
| |
| | | |
| Forums » comments on review of Comcast Formerly ATT Broadband |
|
