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Comments in response to »Review of Cox HSI by Derch by Derch See Profile
Skyrunner8

join:2002-01-10
Berkeley, CA

Speed test for Cox

»test.lvcm.com/
This is a Las Vegas Cox speed test. IT aparently works for those who are not only in Las Vegas, As I am in Santa Barbara, CA, and it still works.
--
-Jeff

TomCat656
Thundercats, Ho

join:2003-02-17
Broken Arrow, OK
clubs:

My Cox experience has always been great!

The only problems I have encountered in the Tulsa Cox system are the normal slowdowns during primetime(7pm to 10pm) but never any modem disconnects. I have had service since January of 2002 and it has always been pretty much rock solid. It sounds like to me that you have tried all avenues in ways of solving your problem, hopefully by tomorrow you won't have to go hunting for another ISP as the tech folks will get you fixed right up. I have lived in apartments before and I do know that replacing your inside cable wiring is not something that Cox can do without the written permission of the manager/owner. Being in a house has way less limitations and problems can be remedied much faster. Once again, I hope it all works out. Good luck.
--
"A small leak can sink a great ship." -Benjamin Franklin

Derch
Premium
join:2004-10-16
Tulsa, OK

Re: My Cox experience has always been great!

My first mistake when I moved back was not getting a house. I'll post what happens tomorrow.
Jason5985
Well Look Me

join:2002-08-14
Oklahoma City, OK

Don't be fooled

Ok, so I know someone who works for Cox in OKC. I can not access your acount or tell you anything that you can't ask for but here it goes. You can have two modems on your account at the same time. All that is done is the 5100 is dedicated for internet use and the aris modem is for the phone. All devices have MAC addresses. They don't promote having more that one modem but if you ask the "tech" to assign the 5100 because some reason the internet works "better" with that one....you get the picture.

BTW: The 5120 is a better modem and has a better firmware which equals a better stream less ups and downs. and it is on sell....
--
I am nobody. Nobody is perfect. Therefore I am PERFECT!

Derch
Premium
join:2004-10-16
Tulsa, OK
·Cox HSI
·AT&T U-Verse
·Cricket Broadband
·AT&T DSL Service

Re: Don't be fooled

But why would I want two modems in my house when the Arris handles both my telephone and cable internet along with internal backup batteries? And they don't even charge me modem rental fees as long as I have the phone.

I'm not disputing the fact that the Motorola Surfboard is a fine cable modem. I'm questioning, however, why you would want two modems in one house.
shortblkguy

join:2006-04-22
Tyler, TX

Re: Don't be fooled

As a previous Cox Customer Service Representative,
You can have 2 modems on an account, one telephony & one for internet. Cox would like you to only use the Aris modem but it's the subscribers choice. The Arris would be provisioned for Telephony only while the other woould be provisioned for internet. Primary reason to have 2 modem is because if you have to reboot the modem(onnection prob, new router, etc) you will lose dialtone. Another reason is because of where they may have to locate the Arris modem to integreate into the existing telephone wiring. It maybe more convenient to have the Arris modem in one location for telephony and use another modem for internet in that case.

Derch
Premium
join:2004-10-16
Tulsa, OK
·Cox HSI
·AT&T U-Verse
·Cricket Broadband
·AT&T DSL Service

Re: Don't be fooled

I didn't know this, and again I wish someone would have told me this to me before my telephone install.

But wouldn't that create the opportunity for Cox to start charging me a cable modem rental fee when they already waved it when they replaced my SB 5100?
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