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Shuttle
@telus.net
| Shaw - West Vancouver I also made the switch from Telus to Shaw. For my Internet & home phone service.
Everything worked as it should for the first 2 days. On the third day I lost my telephone service. I called customer service to report the problem and request that they fix the problem ASAP. I reported the problem on Friday morning. They where not able to book an appointment to fix the problem until Wednesday.
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On Wednesday a technician came out and ended up telling me that line signal is too weak. He had to do something on the main line down the street. After doing this and replacing the filter on the line the service was back up and running.
I did mention to him maybe the line from the street to the house should be changed? He said it was fine. Funny enough the following day someone else from Shaw came to the house and changed the line from the house to the main line on the street.
Everything is working fine now and I do enjoy the faster Internet speed and the features the digital phone has to offer. Such as being able to log onto the web and forward your home phone to another number.
Shaw you must work on your customer service. | |
| | KalSeth
join:2003-06-05
Daly City, CA
| Same deal here We have the Shaw 5mb internet here too. A couple months ago I tried upgrading to the faster 10/mb speed and it was the same problem, much slower! The techs could find nothing wrong so I ended up downgrading to the faster 5mb rate.
Shaw customer service has always been good when I call.
Calgary, SW | |
|
huur
@shawcable.net
| shaw problems we got the bundle rip-off package for $163 we were supposed to get hdtv and hdtvplus ,digital phone ,high speed extreme internet.what we got was hd basic with half the digital package,no phone complaints,and the slowest high speed internet....it was faster before the upgrade.and the kicker was the 237 bill.this is crap.someone needs to compete against this monopoly.they rip us off like we're at a gas station!! | |
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Report on Shaw
Don't know what happened with Shuttle, some people are just unlucky I guess...Shaw's been great with me, customer service is the best I've ever experienced, I have extreme and I'm lovin it, I have had up to 25+mb downloads, but mostly in the 3.5mb/sec to 6mb/s....for 11 bucks (or less) more it's well worth it if you want REAL broadband...
Now if I could only get Shaw to lower their NITRO speed access....$50 is a little steep.