 tmjam2002
join:2004-10-15
Brooklyn, NY
 ·Verizon Online DSL
| Optimum Online SUCKSSS!! You are absolutly right brother I had them for 6 days and i was glad i did'nt cancel my DSL service with Verizon. Been have for six months now with Verizon. OOL's technical staff told me that my upload limit is 1 hour a month. Can you beleive that in the whole month 1 hour limit Otherwise I will be capped. Never go for OOL ever.
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slogun1
join:2000-10-20
Syosset, NY | Re: Optimum Online SUCKSSS!! This is why in two days I am getting Verizon FIOS installed.
I'm sticking it to OOL because of their capping threat. | |
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| | Quick22
join:2005-02-20
Matawan, NJ
| Re: Optimum Online SUCKSSS!! well i have hade ool for bout 16 months, the first year i did get it at 29.99... but i do have all 3 from them, phone,tv cable and internet. i now pay $160 month for all 3, witch is starting to get to me.. i like the connection it is very fast, but scared to get dsl cause im a gamer and cable is where its at.. | |
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OOLTech 610
@mindspring.com
| Re: Optimum Online SUCKSSS!! Well keep in mind that Optimum Online is for entertain ment uses only. If you are uploading, you can stick with DSL. The upload limit is for 4 hours and when you are limited in upload, you are limited to 150 kb which regular verizon 29.99 plan, your upload is 128k. I think sometimes OOL customers get so spoiled with their speeds. Everyone else that would switch from RR or Verizon so not complain.
In my opinion from a technician's standpoint, if your complaining because you are using the service, please cancel your service. Do not waste our time and your time with your childish stories.
As for the guy with the billing issue.... I dunno what to tell you. Stick to America Online 4.95 plan. | |
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jwersan
R.I.P. Mom, Brian, Ziggy, and Max.
Premium
join:2004-12-20
Port Jefferson Station, NY
clubs:
 ·Optimum Online
| Re: Optimum Online SUCKSSS!! said by OOLTech 610:
Well keep in mind that Optimum Online is for entertainment uses only. Where did you come up with that load of BS, OOL is like a phone line into my house, a SERVICE I pay for...
A video game is for ENTERTAINMENT!! | |
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WileEC
mindtaker, macky cat, etc.
join:2002-02-07
Yonkers, NY
 ·Verizon FIOS
1 edit | response to OOLTech610:
I never heard anything so stupid in all my life. You are not a technician, if you think you are. You are a (badly) trained monkey. I gather from the drivel you spewed in that response, you couldn't figure out how to escape a paper bag. Please, stick to bananas and flinging poo. | |
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harican
@67.87.x.x | "entertainment purposes only" ??????
What is the matter with you? To let you know, a high speed internet connection is just as valuable and important as a phone line.
Keep your comments to yourself. | |
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| | | | dstrouth
Premium
join:2002-12-05
Wise, VA
| Well keep in mind that Optimum Online is for entertain ment uses only. If you are uploading, you can stick with DSL. Entertainment.... Yeah... If I upload my baby pictures to let my family overseas in the military see them... I get capped.... Thats entertainment for me and my family... and still get capped...
Thats crazy!!! | |
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compitalia
Verizon Fios Here I Come
join:2004-12-12
Wantagh, NY | Re: Optimum Online SUCKSSS!! Im getting my Fios installed in a week... Goodbye Cablevision FOREVER!
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Opimum Online SUCKS | |
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| | | | | | Voltageman
join:2005-03-18
Ronkonkoma, NY
4 edits | Re: Optimum Online SUCKSSS!!
WTF? 16KB/Sec Umm this is Cable? | 
Help! Someone stole my cable modem! |
Their tech support is horrible, and have not once helped with my problem, and seem ignorant to any previous calls about the same ongoing issue. We pay for 2 modems in the house so we can use more bandwith, yet there isnt even enough to run one modem at 200KB/sec
I would recommend dial up before I would recommend Optonline. The second Verizon offers FIOS in this area I will switch, and will make it my mission to get all friends of mine to also make the switch. Cablevision has been making too much money off of Long Islanders for too long. Finally we will have some retribution for the years of overpaying for subpar service. Watch how many Optonline customers switch to Verizon...
Attached is my download speed from saturday night..The dial up modem would have won that night... | |
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| | raw6464
join:2003-11-25
Yonkers, NY
| 2 months ago I called OOL and told them Verizon is running fibers up my street. They are going to give me 15MB for $44.95.
If you want to keep me as a customer you'll give me a price adjustment since I'm paying you $49.95. And since you lost me as a TV customer you may want to try and keep me as an internet customer.
The rep said please hold and I'll transfer to a department that could handle my complaint... a few seconds later I was transferred... to the disconnect department. That was there response, they could care less.:(
Well after I got up and running Verizon FIOS 15MB service my call to the OOL disconnect dept they where NOW willing to adjust my bill... too late.
Cablevision and OOL are still their old arrogant self.
Cablevision! Verizon is a few months away from video TV service... tic-toc, tic-toc, tic-toc. | |
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slogun1
join:2000-10-20
Syosset, NY | Re: Optimum Online SUCKSSS!! That's actually pretty funny..they connected you to the disconnect dept. | |
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hahaILoveIt
| Re: Optimum Online SUCKSSS!! That is funny, I hope that continues for alot of customers!
Great story, as they lose customers like you for being too arrogant, they're just giving customers away. Too bad, as they now have to $pend truckload$ of money equivilant to a house mortgage to get a customer such as you back on tv advertising to the broadcast networks: abc,cbs,nbc,fox,etc,etc,etc!
Some advertising is pooled by time warner, cox and cablevision as the 'ok cable' campaign to save money, but cablevision does their own partnering and advertising that is entrenched but it still takes money to maintain that acquisition of customers. Dunno, I've seen a load of cable truck rolls to my block recently.. then more than a few satellite dish installs thereafter. So its not just internet customers they are losing, its tv customers too.
They keep claiming that they're gonna put that 50/50 megabit service in place soon, yeah beliver that crap if you want to like all the lies and deceptions of a once proud company.. don't take the crap from cablevision that they spew as if it were 'from the word of god' Oh, the throttled speeds are normal; no they're not, either its the result of oversold NODE management, or they just want to save money by delaying upgrades and keep bandwidth wholesale costs down for as LONG as possible.
Ya know what! I hope they do.. when interest rates go up and they have to borrow the money to get new equipment, they'll totally screw themselves over and can join adelphia in the list of cable company bankrupcies.
Just dont' let them save money on your back! The customer is ALWAYS RIGHT! | |
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| tmjam2002
join:2004-10-15
Brooklyn, NY
·Verizon Online DSL
| Wow
What a technician. ooltech610 if you were trained at OPTIMUM ONLINE then it's not your fault. Your intructers were monkeys to train you like that. This is not how you speak to customers who wanted to switch to you. What do you mean entertainment. If I have been said I am getting 10 down 1 up means atleast after all the over heads I should get atleast 6 down and 800 up. But after getting that I am capped? When I am paying my bill in full why there is a limit then? Hope to see Cable Vision(OOL) go bankrupt soon. | |
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Comphollic
join:2004-10-09
Union City, NJ
·Optimum Online
|  Upload cap
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| RRNYC
join:2001-01-05
Bellmore, NY
| Re: Upload cap forget the upload speed.. the service went from 10/1 to 6/1 and is now somewhere around 4-5/1.. When you call them they say. the speeds is the same and it's still faster then DSL so what are you worried about..I also took OV and a week after they came and installed a new modem it went bad and I had no web or phone service..they said well it will be two or three days till we can get someone there to change the modem. I LOVED the service for the first few years but the last year it has gone down hill. I never thought I would leave but I did jump ship to Fios.. | |
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| | Comphollic
join:2004-10-09
Union City, NJ | Re: Upload cap I've had great speeds, but i would also jump to FIOS when its available, but who am I kidding, FIOS in hudson county, NJ, LOL.. not for another 10 years | |
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| | | RKA
join:2003-06-30
Howell, NJ | Re: Upload cap wuts FIOS? | |
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RKA
join:2003-06-30
Howell, NJ
·Optimum Online
| ool sucks! Well i been with OOL for 4 years lately I've been losing connection while having more than 3 MSG programs online or having my game opened with MSG program. Another thing is I've been getting horribly bad pings with in EAST COAST servers pings around 100+ who in the hell gets 100+ in your own location EAST COAST I hit 500 last night playing BattleField
2. Technical support suck I know more than them. Yes they are throlling your cable m0odems so avoid. it's expensive and its been very bad lately. Go with DSL for these reasons:
You have wut they tell u ex: 6mb/800
In rush hours like 5Pm Cable line is shared so ur connection goes away. For DSL its urs! it will not be shared.
Price is good ...u know to download songs still good its not like if it matters bc ur downloading from a guy and that guy con only let X ammount of speed so doesnt matter. DSL upload is close to a cable upload only 300kb below not even CABLE is 1 MEG DSL is 800KB....DSL has nice pings to any side of the world.
Or you can defenetly go with COMCAST Cable not as fast as OOL but OOL sucking lately so COMCAST beat em up. and I HAVE SEEN PEOPLE HIT 0 PINGS in games so even better
GG OOL | |
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stc37
join:2005-09-18
Glen Cove, NY
| suggestion.. Wow. So very bitter and negative. Maybe it's justified. Either way, you aren't happy, and you seem stressed.
DO something about it!
Focus your energy on Verizon.
Don't relent until they can hook you up with one of their internet services. Use your persistance to make yourself happy.
English (Downstate)
890-1550
Monday - Friday 8:00am - 6:00pm EST
Center for Customers with Disabilities
890-0550
Monday - Friday 8:30am - 5:00pm EST
Maybe it's OOL, maybe it's not. I'd imagine that even if it wasn't, I doubt that you'd believe it.
You pretty much broadcast any negative (real or imagined) OOL service issue you or anyone else experience...
"::: 5/09/05 :::
Though I am not experiencing this.."
My question is, why stop at just blaming them for all of your network fluctations? Blame them for the merciless slaughter of kittens! Blame them for that burning sensation! Blame them for Alan Thicke!
Best of luck!
/When a review starts out with a fit over voucher coupons...sheesh
// ..ufia | |
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| rugisis1
join:2006-01-02
|  Good and bad things
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Placer
@optonline.net | response to OOLTech610: lmao,i knew their Techs come in here and stick up for their BS services. why lie and say you DONT cap us? WHY? why all the lies though? oh yeah thats right,because we PAY. OOL is weak. | |
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JohnBx
@qwest.net
|  No Cust Svc. E-mail virtually unusable
It seems that the only answer is to encourage everyone to dump Optonline and move to Verizon as it becomes available in our communities.
It's too bad because the Optonline products actually work OK. However, if you can't send an e-mail to an optonline user, what good is the service?? | |
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jersey7
join:2007-05-14 | Re: Optimum Online SUCKSSS!! OOLTech 610:"I think sometimes OOL customers get so spoiled with their speeds."
If you call OOL users spoiled, then what do you call Japanese and Korean users connecting at 100 mbps down and up for half the price? | |
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| comp
Premium
join:2001-08-16
Concord, NC
clubs: | Re: Optimum Online SUCKSSS!! compared to many other areas of the US. OOL is cheaper and much faster then almost everyone | |
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BLUNTED 1
join:2003-11-13
Floral Park, NY
·Verizon FIOS
·Optimum Online
| Re: Optimum Online SUCKSSS!! maybe what speeds they offer is faster but not acceptable at all. below is a speed test in ny where i live and i have OOL boost which is 30 down and 5 up and look what i get. 16 down 3 up which sucks.
i'd pay for business ool but it cost more than double with static ips and the speed is the same as regular boost with the same speed problems. | |
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OOLTECH610
@mindspring.com
| Re: Optimum Online SUCKSSS!! Business OOL has the same policy as of home users. Just because your business doesn't mean your speed would be higher. All business is really that you can have a tech at your home within 2-4 hours. That's all really.
And again, Optimum Online does not cap, they Throttle. There's a difference. Now if you guys want to be stubborn and not know what the differences are, hey that's your problem.
And it's funny how the people that do get throttled, 97% of the time, they are doing something illegal. Uploading Warez etc etc etc. So why all the complaining? And the trained by monkeys comment, how uncivilized are you really? Typical talk from low class people. =) . I'm happy. For you guys not reaching those speeds
1) reset the modem
2) bypass the router (stop being stubborn)
3) call in, might be a signal issue
4) make sure you dont have p2p or spyware running in the background of your pc
5) replace modem
now if your throttled, tuff cookies. If you were uploading warez then you deserved it (which no one will ever admit to) | |
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BLUNTED 1
join:2003-11-13
Floral Park, NY
·Verizon FIOS
·Optimum Online
| Re: Optimum Online SUCKSSS!! wow you are pretty rude but whatever you say must be right cause your OOL tech. i dont upload alot i dont use bit torrent or stuff like that i just play some games and surf the web and i never get close to 30/5 so what do you have to say about that since i dont use my connection much? it must just be the crappy service then huh ?
this is how much i uploaded and download this year so far which is nothing so your wrong and we are right about the crappy service.
2007 - DL: 46.00 GB UL: 13.90 GB TOTAL: 59.90 GB that sure needs to be throttled | |
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DSun101
To Tired To Make Sense
join:2001-03-23
Boonton, NJ | DO NOT use flash based tests on ool boost, they dont seem to work at all. If I use the normal speakeasy test i get like 20/2.6 but when i use the java based test from this site I get 24+ or so down and 4.6 up. | |
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BLUNTED 1
join:2003-11-13
Floral Park, NY
1 edit | Re: Optimum Online SUCKSSS!! My line was messed up and now i get over 30 mb and 4.5 up. If it stays close to this then i have to give it to OOL for the speed.
edit THEY MESSED IT UP AND I GET CRAP SPEEDS AGAIN | |
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ool tech
@comcast.net
| disconnect not reading all of the bullshit comments here but just fyi to the person talking about being transferred to the disco dept, thats the department that will adjust your rate and give special credits, no other department is authorized.
I dont know if you stayed on the line when being transferred or not, but if you did you were probably offered a deal for your business.
As for the speed complaints, its not a system-wide network failure or whatever you're saying. OOL is a hybrid coax-fiber network, with fiber up to the node. Your individual speed depends on how close you are to the node. The huge majority of customers have close to or sometimes over the speed limits (15Mb standard or 30Mb w/Boost).
Also, you all seem to shrug off the whole "they blame the router or my pc." - 90% of the time as a technician troubleshooting slow speeds, when I bypass the router or run an FTP check (non browser-based and not affected by slow ass computers), the speed jumps way up, and still people refuse to believe it. Its not easy dealing with pricks like yourselves on a daily basis, and trying to do the best you can while being limited by what you're allowed to do. | |
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StreetSpirit
Premium
join:2002-08-13
Roslyn, NY | Re: disconnect OOL is a hybrid coax-fiber network, with fiber up to the node. True
Your individual speed depends on how close you are to the node. False (Confusing DSL and Cable again?)
Speed problems are plaguing many of our connections: True | |
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