VPdb3
Premium
join:2003-06-03
Libertyville, IL
|  Be careful what you read
Initially, db3 tech support personnel spent a lot of time on the phone with you answering every question. We helped you, fix your router, install a new router, Get a static IP working, Help you with your VOIP account and get that working all on a router that needed a firmware upgrade just to handle the increased traffic it was seeing. I personally stopped by your house for over 2 hours and helped you trouble shoot all your ethernet connections, upgrade your routers firmware and left with a fully operating and fast up to 3.0 download with over 500k upload all for $39.95/mo. We have thousands of customers in the area and do not have a tech support line that rings off the hook. The tower you were on has more customers than any single one of our towers and the least amount of tech support calls. WE can and did send you report after report of the connectivity tests right down to your router.
We even have in our records the fact that we replaced your radio, wiring and lightening suppressor once after an electrical storm when you said you had a power outage and surges through your house.
We ping each connection every 5 seconds and chart the history. If it was hiccuping as you stated we would have seen it in the graphs.
There are many simple problems that you could have that cause you to loose connectivity that are not related to your provider (us or any other)
1) Bad ethernet wire somewhere (usually everytime after lightening strikes)
2) Bad ethernet connector
3) Bad ethernet card
4) Water in a connector or wire
5) A faulty router board
6) Microsoft firewall.(look at their bugs and patches for XP)
Just because you changed your router doesn't mean that you didn't have a bad connector or wire somewhere else. These home routers are made so inexpensively we saw at one point close to 2-3% of our customer taking back faulty routers. The chance of you getting more than one bad one are high.
I am sorry to hear that you had such a bad experience but we did go over and above what any other provider would do to help you.
I hope your broadband experience is better now.
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