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Forums » comments on review of Cox HSI

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Comments in response to »Review of Cox HSI by landry98 by landry98 See Profile

CoxTech1
VIP
join:2002-04-25
Chesapeake, VA

Re: Service Issues

I apologize for the problems you've been having with your Internet connection. I see your modem logging errors that your neighbor's connections are not which leads me to believe that you're either having a problem with your modem or the signal to your home. Either of these could probably be resolved by us sending a technician out to the home. Feel free to PM me if you are interested in this.
permalink · 2009-03-12 09:54:15 · Reply to this
cxz001

join:2009-03-19
Fayetteville, AR
·Cox HSI

Re: Service Issues

001e46842046 is the HFC MAC.

I just switched to Premiere today and the maximum speed I get is this:

»www.speedtest.net/result/433156516.png

Yea. It's been like this for months, ever since the Winter storm.
permalink · 2009-03-19 21:05:35 · Reply to this

landry98

join:2001-08-31
Red Stick
·Cox HSI

modem logging errors

I had switched modems last fall to a Motorola SB5101 after I had posted these issues. Problems continued with testing at ground block. Contacting local office for repairs ends up with referral to engineering who in my case do not communicate with the outside world. Thank you for your response
permalink · 2009-03-12 11:31:28 · Reply to this

CoxTech1
VIP
join:2002-04-25
Chesapeake, VA

Re: modem logging errors

Could you PM me the new modem's MAC address? I think I have outdated information for you if that's the case.
permalink · 2009-03-12 11:37:47 · Reply to this

DataRiker
Premium
join:2002-05-19
Metairie, LA
clubs:
said by landry98 See Profile :

with referral to engineering who in my case do not communicate with the outside world.
LOL, "do not communicate with the outside world"

That's awesome, only a cox user could understand!
permalink · 2009-03-13 01:04:35 · Reply to this
Forums » comments on review of Cox HSI

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