how-to block ads
|
 mr2
Premium
join:2002-08-07
Cabin John, MD
1 edit | not all roses Encore sales promised me 15 dynamic publicly routable addresses. They can't deliver any at all: they're still doing PPPoE (they claim that FIOS is bolted onto the back-side of their old DSL infrastructure here in the Washington DC region.) Although I have no need for statics, it would be a way to obtain multiple routable IP addresses. But, they can't even sell statics in this market.
Gaming and P2P are less fun/more-troublesome when you're behind a many-to-one NAPT. It puts more of a burden on the consumer to configure and tinker with the NAPT FW/router.
The signal-to-noise on the FIOS dial-tone is much worse than the old copper-analog POTS lines. (I have two of each active in my house, so I can perform the A/B comparison easily). Lucky me, my copper POTS lines are beautiful dead-quiet. (Verizon can provide a good POTS line!)
The best assumption is that the $0.25 POTS interface chip that they use in the ONT simply has a high noise floor.
When I complained about the hiss on the FIOS dial-tone lines, they sent a very pleasant fiber/data tech to my house. He did not have a transmission impairment measurement set (TIMS). He didn't have the telephone number for the silent-termination test. He didn't know what they were. He didn't understand dial-tone or analog at all. AND, this is after I carefully warned the FIOS customer rep that this was a dial-tone issue, not a FIOS/fiber/data issue. This is all they had to dispatch. The problem has never been resolved. They don't know how to resolve it because the corporate structure is so fragmented that they can't dispatch an analog guy to work on FIOS...
They can't maintain the CLASS features. We repeatedly lose Message Waiting Indicator (MWI). They suspect that the FIOS provisioning system and the old RCMAC (central office) provisioning system contain differing values for the WMI flag. Depending on who loads the data base, the feature comes and goes.
I've got two holes in my front yard. These are locations where the Verizon contractors whacked Comcast. (even though Miss Utility had marked the path, AND both a Verizon employee and I had walked the path with the Verizon contractor). Comcast, being comcast, still hasn't properly fixed the coax...
Installation in general was not so hot.
It took SEVEN visits. (Verizon supervisor, moron U/G contractor 1st visit, moron U/G contractor 2nd visit, Verizon aerial-fiber crew, moron U/G contractor 3rd visit, brief visit by aerial-fiber guy to put connector on the end of the drop-cable (now pulled through the U/G conduit), visit from THREE-person FIOS ONT install team. ALL of the people were VERY NICE. The problems aren't with the Verizon staff. The problem is THE SYSTEM.
The FIOS ONT install team couldn't make the PPPoE session work. Multiple reboots of the ONT cured it (ridiculous as that sounds). They created my primary E-mail address wrong (they misspelled my name). They couldn't fix it. I had to call FIOS customer support who also couldn't fix it. They had to call the E-mail operations group to have the old account removed (As Dave Barry used to always say, I swear I'm not making this up).
Again, all of the individuals involved have been very friendly, and tried to be helpful. In many cases they were simply the wrong person for the particular task. The failing is with THE SYSTEM. Verizon is disorganized and inept at the management/structural level.
An of course, getting only 1700 kilobits per second of download speed on a 30 Mbps service adds considerable insult to injury. They say it will be at least a month before they can add additional capacity. | |
| | 
BPLSUCKS
@comcast.net | Re: not all roses Whats the big deal with PPPoE? | |
| | 
SteveCon
IBEW 2222 Boston, MA
Premium
join:2004-09-02
Burlington, MA
 ·Verizon FIOS
| Wow! If I were you I'd be pretty ticked off, too. I am certainly thrilled that *my* experience in no way, shape or form even remotely resembled yours. I would hope that the majority of the reactions to FiOS are more like mine than yours.
You might want to try "Presidential Appeals" to get your problem resolved in a more timely fashion. They seem to "make it happen" when no one else can.
--
I have a bunch of GMAIL account invites - PM me if you'd like one. | |
| |
DumAsss
@cox.net
| Call them again and demand to speak with Shane Sura in Hampton VA. Trust me they WILL get it fixed. No joke. These guys mean business. I have a buddy working on this project and he told me they are dead serious about kicking cable boys behinds. All the studies show they already are and will more once their video is widely available. | |
| | | |
| Forums » comments on review of Verizon FIOS |
|
