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 Luminaris
join:2005-12-01
Winchester, VA
 ·HughesNet Satellit..
|  I started to write this response and ....
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cabana
now in peppermint
Assistant
join:2000-07-07
New York, NY |  (topic offline) Here to help you....
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GetCableInstead
@xo.net
| Crappy Verizon Customer Support. I had the same sort of thing happen to me so I canceled too. Even canceling is a PITA! They won't take no for an answer and as if that isn't enough, now I'm being billed for not returning the modem I ALREADY RETURNED!
I called them to talk to them about the charges and guess what? I can't get through! Every time I call, I get a recording that says "We're sorry but we are experiencing an unusual call volume. Our representatives are busy with other customer and will not be able to take your call. Please hang up and try again later." 
Finally, after several hangups I spoke a gal that informed me that they did indeed receive the equipment. The good news is I don't have to pay for it, but damn it's a bitch getting through to these people. Worst customer service in my book.
Eff Verizon!!
P.S. Thought it's a bit too late for me, I'd like to share that if you're trying to get through and you're fed up with the waiting, get through WAY faster by calling (800) 483-7988 instead of the stupid number they give you.
Good luck! | |
| btharner
join:2007-10-25
Sunbury, PA
| Verizon aggravation Thanks for that number. We recently moved to a new home and was told our DSL service was ready on October 12. I hooked everything up and got no internet light at all on my modem. I called tech support and they had me do the standard things to no avail. I would call like 7-8 times over the next ten days, trying to tell them the problem had to be in the line somewhere, but they would not listen and insist on doing the same stupid things over and over. Finally, I searched the net (via dial-up) and found this forum with that number. I filed a complaint and a technician got back to me within two hours and the service was up and running shortly thereafter. Turns out there was a faulty circuit on their end. At least I got a free month for all my aggravation. | |
| | btharner
join:2007-10-25
Sunbury, PA | Re: Verizon aggravation Didn't realize I was starting a new topic. The number I mentioned was posted by Getcableinstead in another forum | |
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