 
wookie geek
@stlsmo.sbcglobal | RE: dogmatic corporate zealots Gee ya think? Some folks here are here to help, others to spout the company line. Kinda obvious whos who. | |
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Varlik
Without Honor You Will Never Be Free
Premium
join:2002-01-06
Anderson, SC
1 edit | Charter does care about it customers. Overall Charter does care about it's customers just like a majority of companies. Unfortunately for Charter they're hampered by Massive debt and have very little liquid funds.
Top it off with the fact that most of their equity has been used up. And you have Charters current situation, stagnant at best verging on a steady downward spiral. But I agree it blows for those of us who are Charters customers. Especially those who see faster and Cheaper speeds surrounding them.
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"Sir SIR! We don't use DHCP servers. We only use IBM & Microsoft servers." From there my call to tech support went steadily downhill. | |
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FievelMousey
Premium
join:2005-11-17
Ronda, NC | Re: Charter does care about it customers. The comment about call in they say one thing and another when call back is 100% true they all say different crap. | |
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dodgetech2
join:2002-01-01
Gouldsboro, PA | Re: $54 just for HSI? I feel for you.... A friend of mine has Charter and HATES it.....My company rocks...I pay $51.95 for a 10/1 connection.......Its a solid 10/1 also, never a drop in speed and never any downtime:) | |
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crazynex
@mi.charter | Woah, seriously?? I pay $55 for my charter HSI in MI! (Then again, I'm not a cable TV subscriber) | |
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airshark
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Premium
join:2003-05-20
Hollister, CA | That's right....rub it in!  | |
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stridr69
join:2003-05-19
San Luis Obispo, CA
1 edit | $54 for HSI??!! Dang! Thats way over priced. Even if you don't subscribe to Charter's TV offerings, thats STILL too much money for 3/256 a month.
Can you get DSL?
Do you have Charter Cable TV? You get a break w/HSI even if you have basic cable thru Charter.
5/512 we'll NEVER see where I live(San Luis Obispo, CA).
That's okay though, in 6 months I'll have better options.
Hopefully you will too, airshark.
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VF51Dart
@or.charter
| Re: $54 for HSI??!! Have Charter HSI here in Medford OR and it blows!! I've had many other broadband vendors before in old places I've lived and they've all been better. Charter has been the monopoly around here for some time, but things are changing. They still charge too much for too little when compared to EVERYONE else! 42.99/month here for 3/256. The D/L speed is fine, it's the snails pace U/L that kills ya, especially if you enjoy any online gaming! | |
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airshark
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Premium
join:2003-05-20
Hollister, CA
 ·Charter Pipeline
| No Cable TV (Satellite). I would switch to Charter if they would get off their collective a$$e$ and supply an HD feed here! I could get DSL (Slowest Plan), but my working for another telecom company has me left with a ton of negative opinions about SBC. I have Vonage and absolutley ZERO SBC services or cables running into my home. | |
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| | FFTL
join:2004-04-15
Hollister, CA
clubs: | Re: $54 for HSI??!! Hey I live in Hollister and for $40/m im getting 4mb/2mb from PCWI (Its a WISP) It is pretty reliable you should check it out. | |
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airshark
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Premium
join:2003-05-20
Hollister, CA | Re: $54 for HSI??!! What kind of latency do you get? This is an issue for me since I use VOIP exclusively as well as the fact that I frequently stream media from home to work. | |
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join:2004-04-15
Hollister, CA
clubs: | While playing MMORPGS I average 15-30ms. | |
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Billion3
join:2006-02-19
Hollister, CA
1 edit | Charter in Hollister I can't agree with you more. I also live in Hollister. Charter's monopoly makes us put up with horrible service. Have you noticed your connection speed for the last month. Mine dipped to 4x dial-up last night. | |
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| htc1596
join:2006-04-16
Morgan Hill, CA
| Charter in Morgan Hill I've also had problems with my charter broadband service. I have the 3/256 service at $50 per month. I frequently get slow connection speeds (e.g., 400 mbps). I've called charter several times for service and they still haven't figured it out. Latest diagnosis is excessive noise on my lines. I didn't know about Charter's financial problems. That's interesting. I'm jealous of my sister in Redwood City who pays around $40 for 4 mbps ... | |
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join:2006-04-16
Morgan Hill, CA
|  Re: Charter in Morgan Hill
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airshark
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Premium
join:2003-05-20
Hollister, CA | Speeds? Anyone hearing ANYTHING at all about Northern California Speed Upgrades? | |
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| squirrel6
join:2006-06-18
Redding, CA | Re: Speeds? I work on the utility poles for Charter and heard 7mb & 10mb by next 2007. | |
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| Rooke
join:2004-10-27
Redding, CA
| I live up near Redding in Shasta Co., and Charter has been advertising 10Mbs. I've currently got the minimum 384/128Kbs which for my needs is OK, and the thruput/service is decent, but I'm hoping if they open up 10Mbs then maybe 3Mbs will become the new minimum. ( But I ain't gonna count on it. ) | |
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plattypus1
join:2005-04-08
Riverside, CA
·Charter Pipeline
| Talk to a tech/local office. Hey, I'm a charter tech in socal. Our CSR's may just be doing their job, but they don't know a backbone from a hole in the ground. Go to your local office, bring some printouts and ask to speak to a technical supervisor. It might take a while but you'll get results. | |
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airshark
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Premium
join:2003-05-20
Hollister, CA | Re: Talk to a tech/local office. Thanks for the advice. I'll have to try that sometime. Again, thanks for the helpful response. | |
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Carlos
@charter.com
| I don't understand I don't get why all the negative comments. I get consistent 10/1 at anytime of the day in Turlock, CA. I guess it could be there is plenty of competition from ATT. Their customer service is iffy but I hate ATT with a passion so I will more than gladly pay the $59.99 for Charter 10/1 | |
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airshark
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Premium
join:2003-05-20
Hollister, CA | Re: I don't understand Just because you have had a great experience where you live does not mean that Charter has it's game together where I live. For 79.99 I expect at least marginally acceptable service and support. | |
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AdamC831
@charter.com | thank you I live in hollister also. i give this review an A+ for accuracy. | |
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IWLoneWolf
join:2005-12-09
Dallas, OR
 ·Qwest.net
·Charter Pipeline
| review Yep and just cause you have a bad connection or bad experience does not mean every Charter customer every where does ether .There can be ISP that do great where you are at that are no good where some one else is.There really is no 100% great ISP every where | |
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IWLoneWolf
join:2005-12-09
Dallas, OR
·Qwest.net
·Charter Pipeline
4 edits | Re: review Yes and the rest of my point is my review will mostly apply to people near me as yours to people near you ,Yes should have made that more clear and I did not mean to say your review or opinion was wrong .Sorry if I gave that impression. The fact is that because there is some compation hear is why ISP are working to make there service better.Charter has been coming out of a bad financial problems and they do have new leadership. They have started to do upgrades in many areas and in time may fix the problem areas as well.The reason my service is so good is every thing locally that has to do with Internet service is pretty much new.Like one Charter user said that they might go to another ISP like DSL service and if in the future charter or another cable company offered an improved service they would give them a try.I really hope we all see greater improvements in the hole infrastructure of the internet because every time you connect to different sites for downloads ,browsing or to perhaps a game server if one does on line gaming .The routing may take you through other ISP nodes that do a very poor job.I hope you have a better experience in the future weather with a different ISP or Charter for I went though a lot of trouble with my old ISP before Charter offered Internet service here.I remember just a few years ago I do not believe I could find any positive reviews on Charter and now there is at least some ,I look forward to seeing if you ether find improvements in your service or end up with an new ISP that works better for you there. | |
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