how-to block ads
|
 girlpower4
join:2001-12-22
Wyandanch, NY
| Outsourcing is the problem with Verizon's Tech Supp The problem with Verizon's tech supp is the location of the reps. Yesterday I had to hang up on a woman who was in India (I know because I asked) because she didn't understand my request, plus her phone kept breaking up. She wanted to remote my PC when the issue was on Verizon's end. Each time I asked for her supervisor, she put me on hold, came back on again, and said she couldn't help me. She never understood what I needed, and I'm sure she was not relaying my request correctly to her supervisor.
When I called back, I got someone who understood my request and was able to help me. It is clearly hit or miss when it comes to their tech support. If you're lucky to get someone who is technical and who listens, you'll be satisfied, otherwise, it's easier to just hang up and try again. | |
| 
DDude26
join:2007-01-11
Manville, NJ
| tech support in India Ive had one of those indian people with heavy accents before. My grandfather could not understand what he was saying at all when asking for a password to access to verizon dsl as they never gave him one, so he had to grab my mother to talk to the indian guy. | |
| 
ccbiggs
|  cable has back
 want to get a better rate,,, yes, all the broadcasters rates are going up in 08, but only by a few $$ .. with Comcast looking at cablevision , Verizon is trying to capture many customers with great offers and locked in rates, cable is under pressure loosing 500+ customers a day to Verizon, the only way they can keep their customers is through the disconect /retention department,,, usually they can only offer a 6month promotion, BUT,, if you call or schedule a installation with Verizon,, have a work order number... "" you call that department with cable,, tell them you want to disconect, tell them you are going to Verizon,, and give them the order # from Verizon-FIOS of all 3 services.. they then can offer you a 1yr. ( NEW ) promotion,, or in some areas out in LI, a 2yr is available..
want the lower rates before they go up- call today, get the work order number from FIOS - on ALL 3 services,, and they can make the offer, or else they can not do it..
the pepople who work there are under a lot of pressure, so much pressure, they keep having high turn over every month, due to the large amoutn of disconections,, look in the paper, every week for the past 6 months, they are allway hiring,, why is that,, they don't want to keep employees, it's cheeper for them to get rid of them and hire new for less,,, they will do what ever it takes to get rid of an employee after 6 months in that department, I guess right now - they are only focused on "trying" to keep customers, rather their employees...   | |
| | | |
| Forums » comments on review of Verizon Online DSL |
|
