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Forums » comments on review of Verizon FIOS

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Comments in response to »Review of Verizon FIOS by old_wiz_60 by old_wiz_60 See Profile

Technogeez
Gone but not forgetting
Premium
join:2007-01-20

Get the state involved

Call your state's department of consumer affairs.
permalink · 2008-07-27 16:17:48 · Reply to this
vtec30cl

join:2004-01-07
Washington, DC

billing

Call daily. Ask to speak to a manager or someone above a supervisor. verizon should be investigated by the FTC because EVERYONE knows they are messing up their billing and the practice is criminal.
permalink · 2008-08-26 10:09:58 · Reply to this

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP

1 edit

Verizon billing is a total nightmare

I too went through a billing nightmare (billing me for DSL I didn't have, double billings, billing bundled services at the unbundled rate, etc) and my heart goes out to you. It's so frustrating and in talking with so many agents I can tell they're frustrated too.

It seems these systems and departments are so compartmentalized everything takes a "committee" to get fixed. This person has to talk to that person who has to talk to so other person. No single person can just make the necessary changes to an account.

I hope you get the issue sorted out. My account was set up so badly that after months and months of promises and failed attempts at fixing it the only solution was to cancel all of my Verizon services and then sign back up. Unfortunately like you I couldn't get my old price back and I lost my phone number in the process.
permalink · 2008-09-16 17:51:30 · Print · Reply to this
nickfie

join:1999-11-23
Wynnewood, PA
·Verizon FIOS

Renew Now

Verizon offers VERY aggressive pricing right now. I renewed early a few months ago. It was a consumer fantasy:

Me: "I would like to see how much it would cost to get the 25 / 15 Internet speed instead of my current 15 / 5"

Agent: "We would have to move you to the new package to get that speed."

Me: "How much will that cost?"

Agent: (pause) "It looks like your monthly bill will drop about $40."

Me: "What about my TV channels?"

Agent: "We no longer offer the package you have now."

Me: "What do I get instead?"

Agent: "Our new package has MORE high-def channels."

Me: "Let me make sure I understand. If I want faster Internet I'm going to have to pay LESS every month and get MORE high-def TV channels?"

Agent: "That's right. Is there anything else I can do for you?"

Me: "Not unless you want to cross the state & give me a shoe-shine."

And it all came true. Though I did have to go on-line & cancel some add-ons she slipped in.
permalink · 2009-11-19 00:54:29 · Print · Reply to this
Forums » comments on review of Verizon FIOS

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