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| | | | | Phsonic
join:2005-10-10
Westfield, MA | Re: FiOS You are clearly biased against Comcast. Nice smear campaign, do you work for Holyoke G & E or Verizon? At least come up with some believable stuff. It wouldn't surprise me if you were both "oldschool" and "fios". Good day to you sir! | |
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OldschoolDSL
Premium
join:2006-02-23
Indian Orchard, MA | The price would have been 10.00 - 20.00 more without the cable tv or so they quoted me. The price I was paying or so they claimed, was with the discount already added. But I know people who had it lower or so I thought. | |
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MadMANN
Premium
join:2005-08-19
 ·Comcast
| Funny. . . It funny to me that your connection is so "slow". I mean, you used those really accurate speed tests (not) which told you are going too slow, yet you are downloading at or above your advertised speed. »Signal And of course, there would be nothing wrong with your router or wireless connection right?
As far as any customer service issues you have had, I can't deny them if they are true. That definitely sucks. But at least review the service itself accurately. | |
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SkyDude
join:2000-11-19
Raynham, MA
| Comcast Issues For Comcast users in MA, the Commonwealth's Dept of Telecommunications & Energy has a web site where you can file a complaint.
Comcast was billing me for the cable modem for three years until I noticed it on a paper bill. I called customer service and got the usual BS about taking the modem to service center, yada yada. I went to the DTE website, filed an online complaint and received a call back within a few hours from a woman at DTE. She explained DTE has no authority over internet service, but she would send my issue to Comcast "corporate customer service". Next day, I received a call from corporate and the helpful fellow asked for more details and would resolve the issue. He did ask for a receipt, and my response was that I didn't have a three year old receipt. I suggested they query the modem, and he agreed they could do that. It took a few days to pull up three year old records, but within a week, I had a refund on my bill and as a result, had no charge service for two and one-half months.
If you're having an issue, be clear, unemotional and cool. It will get you much further. Most states have cable regulatory bodies, try them if you can't get past tier 1 customer service.
Comcast and other businesses would certainly save themselves a lot of ill will and bad press is they would give tier 1 people greater authority.
My experience with Comcast, both in my office and in my home, has been positive.
Consumer Affairs website:
»www.mass.gov/?pageID=ocaterminal···sid=Eoca | |
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
 ·Embarq
| Having an issue? "If you're having an issue, be clear, unemotional and cool. It will get you much further. Most states have cable regulatory bodies, try them if you can't get past tier 1 customer service."
I agree with the cool head part, but I'd have been gone after 1/10th of what this guy has been through -- and was; with the Adelphia crooks right before the migration. All HSI is a ripoff, so what difference does it make if you bounce from one crooked outfit to the next? Soon they'll all be under two or three roofs in the name of competition; may as well have some fun while you can.
Moral: dump any service that can't get its head out. | |
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Anonymous
Premium
join:2004-06-01
IA
·Mediacom
| FYI "8.) My service was unplugged for 7 days, because a Comcast Tech mixed up my line on the poll with someone else's.
9.) Got a letter saying I used to much bandwidth, during the time someone else was getting my High Speed for free (see #8 above)"
#9 has nothing to do with #8. | |
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Anonymous
Premium
join:2004-06-01
IA
·Mediacom
| Re: FYI Tap ports (hookups on the pole or in the cable box) are not account specific. You can switch drops around and will make no difference.
The only way to use your service is
Register a different modem on your account
Use your unprotected wireless network | |
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COMCAST EMP
@comcast.net
| COMCASTIC HELLO MY NAME IS DAVID AN EMPLOYEE OF COMCAST INC. I HAVE LOOKED OVER ALL OF THE ISSUES THAT THIS PERSON HAS REPORTED AND A LOT OF IT SEEMS UNLIKE COMCAST. THERE ARE MANY ISSUES YOU MAY HAVE WITH COMCAST BUT IF YOU ARE WILLING TO WORK WITH US WE WILL HANDLE ANY AND ALL ISSUES IN A QUICK MANNER. HAVE A COMCASTIC DAY | |
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