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Forums » comments on review of Primus Talkbroadband

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Comments in response to »Review of Primus Talkbroadband by ohmer by ohmer See Profile

pterribilis

@edu.au

Worst Service EVER


I ordered this service last month and after spending hours on hold (call their phone number THEY DON'T HAVE AN OPTION for VOIP for customer service or technical support), having to hassle with tech support, etc....telling me that my equipment is bad or whatever (I KNOW MY EQUIPMENT WORKS, I have my BS in Information Technology and I have been working for companies such as Dell, Gateway, AOL, etc). Finally I got a level 2 tech on the phone by waiting for the phone to ring WHICH NEVER DID so I called back on a day I should have been working. I was told that my account should have been setup properly but wasn't and they didn't have an idea when it would be. I was then told that I wouldn't be issued a refund. I had to fight for that and it has been three weeks since the day they told me I would recieve my refund in the mail but I STILL DON'T HAVE IT. DON'T TRUST THIS COMPANY!!!
permalink · 2006-10-24 19:42:59 · Print · Reply to this
Tig3

join:2006-06-29
Greely, ON
·Xplornet
·Primus Telecommuni..
·Primus Talkbroadband
·TekSavvy Solutions..
·Xplornet

Contacting level 2 technician

"EDIT March 2008: Tech support is better when you call directly a level 2 technician"
Level one will suck the life out of you before they help you solve a problem. I have learned to live with or work around problems.
How does one contact level 2 directly?
permalink · 2008-03-31 15:39:50 · Reply to this
ohmer

join:2003-08-06
Quebec, QC
·TekSavvy Solutions..
·Primus Talkbroadband
·Mega Qubec

1 edit

Re: Contacting level 2 technician

A level 2 tech left a message on my voicemail after I called several time to tech support for a dtmf issue. After some tests that all failed I called him again and he replaced for free my linksys ata by a dlink one (even if I purshased the ata). Since that, I didn't had any problem with my primus line.
permalink · 2008-03-31 20:04:17 · Reply to this
Forums » comments on review of Primus Talkbroadband

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