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unhappy in wake fore
@ibm.com
| The Worst Service on the planet Embarq is terrible. Random service drops. Billing without detail. I've spent a month trying to pay my bill, but the csr's are not able to send me a statement showing the bill details; just the total amount due. During one of my calls-for-help, a CSR ("Cheryl") threatened to disconnect my phone the following day if I did not pay the bill, then she hung-up on me.
Their DSL caps at 5 Mbps for $55/month; for that price I can hop to RoadRunner @ 8 Mbps (without a cable tv subscription). | |
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davoice
join:2000-08-12
Saxapahaw, NC
 ·Comporium
| Re: The Worst Service on the planet Not sure what planet you're living on, but even the stupidest person I know in Wake Forest can get their bill anytime, 24/7 using the Embarq website. Just sign in to the My Account section or create a new account if you don't already have one. Once you've logged in, in the left navigation click on "Bill Summary" and then click on "My Bills". You will then see a list of PDFs for your previous bills. (I think their system keeps the past 12 months online.)
As for "Billing without detail"... that's common practice with all phone companies for residential accounts and most small business accounts. Only businesses who subscribe to electronic bill delivery or who pay extra for paper delivery get true "detailed" billing where you see every possible line item and CDR.
It's a cost and convenience issue. Most residential customers don't want a 10-20 page phone bill to have to wade through. (I know I cringe every time I get my 20+ page bank statement in the mail... 20+ pages - front and back - b/c I use my debit card for most of my daily living.) And Embarq doesn't want to pay postage to mail a 10+ page phone bill when 2-3 pages is enough for those folks. Just the postage savings alone adds up to a million dollars or more a year when you consider how many bills they mail a month.
Aside from the recent load issues in the evening - which is what is causing those ping time spikes - I haven't had any problems with my 5mbps service. They have had to replace my Zyxel modem twice - 2 different 660s. That was before the random modem reboot issue was fixed in a firmware update. I think I'm one of the first people who was actually able to demonstrate the reboot issue to their engineers. Visiting a certain website or even just passing a DNS request through for that domain name would cause the modem to completely reboot.
}Davoice | |
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SteveDH23
@embarqhsd.net
| Re: The Worst Service on the planet I've been having some severe problems with lag spikes. It never disconnects and I've been extremely happy the past few months until now. It has been two days, the tech person on the phone says it's a server side issue and since it's affecting so many people it should be fixed ASAP..that was last night, and this morning it still isn't fixed...
does anyone have insight as to what is wrong? | |
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davoice
join:2000-08-12
Saxapahaw, NC
·Comporium
| Re: The Worst Service on the planet If you take a look at the Embarq line tests (look in the Embarq forum), you'll see it's affecting a few of us in the southeast.
Based on the information I've gathered, it's a capacity issue on the Raleigh, NC Sprintlink connection that gets us to the internet. It's usually been happing in the peak of evening use. I don't see the problem during the day when I'm working from home. But around 8-9pm it gets the worst.
I'd recommend you setup a BBR Line Monitor like a few others of us have. Then post in the forum so you can be linked in. Once we've collected enough data, we can make a good case to Embarq and they won't be able to ignore it as easily.
}Davoice | |
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