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@algx.net | Yup. I find it interesting that their tech support lines go down when the phone service their providing does. | |
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AngryAndy
@algx.net
| Re: Yup. You all are the only information I could find on this problem in Northern CA. Like you I can't get a hold of anybody, and I have submitted a report via business portal but no response yet. They should at least post this on their website so we know it's an outage. | |
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EdisonMan
@xo.net
| Re: Yup. I have reached voice support. All they can say is "Yes there is a problem", "It's a nationwide outage", "Please don't call service as they are working on the problem and the lines are so busy that the wait is excessive." (Sort of like what happens when my cable service goes out. No point in calling to tell them what they already know.)
They had it working for a while this morning, but it went out again.
BTW, we're in New York City. | |
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| rschwartz
join:2006-11-08
San Jose, CA
| Re: Outage I am sorry to hear about your XO problems as of late. I would like to offer our services to you (we actually have a redundant network that prevents issues like this). Please contact me at rschwartz (at) telepacific.com or at (408) 240-2388. We service the California and Las Vegas areas... Here is some information about us: »www.telepacific.com/aboutTelePacific/
Rick | |
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GermanDeli
@germandeli.com
| Service is back in Texas (I hope it stays up) I am very disappointed in the service of XO at this point. I understand that problems happen and that we are going to have outages from time to time but they need to find a way to keep their customers informed of the status. They should have an area on the web site that they update every 15 minutes during an outage on the current status.
I hope they get their act together because I love the service when it is working....... | |
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xobadxo
@xo.net
| XO out now roughly 26 hours for incomming calls.... We are in a verizon area.. Bothell,Wa north of HWY405.
I heard from our local XO rep that a "Verizon" link in Indiana was down..?? And that some other carriers were affected also..like Cingular, Tmobile and Verizon. can anyone confirm this?
Why is there not a backup or route around the issue????
We have had good service from XO until yesterday. 5+ years of bundled services.
It is like pulling teeth to get a straight answer to Where, when, and WHY!? 
PS: I find it hard to beleive I have only found this site and a brief note on a smalll news site about the issue affecting so many people... post your links to other news.. | |
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| EdisonMan
join:2006-11-07
New York, NY
| Re: XO out now roughly 26 hours for incoming calls.... Our services were restored yesterday afternoon. I contacted XO to find out what happened and they claimed that Verizon's link to VOIP carriers went down due to a software issue.
I'll give everyone the benefit of the doubt. Business VOIP is taking off and the need to strengthen the backbones and peering between networks is another challenge the big backbone carriers have to address. I wouldn't be surprise that in order to improve it's own services and the connectivity to other networks, Verizon performed an upgrade to their hardware and or routing software and something went wrong. AT&T had a similar occurrence on their Frame Relay network a decade ago.
That said, I've yet to see any reporting on this other than on this site. And I've looked.
Any additional information would be valuable. | |
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telepacific6
Premium
join:2005-11-11
San Jose, CA
| Service Restored? I read a report that all services were finally restored yesterday at 11:00pm. Unbelievable they were not able to re-route calls or forward calls for customers - let alone their own support call center!
Luckily for XO, media coverage has been very light. This is the only news report I found:
»www.kxly.com/news/index.php?sect···_id=6111
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Mark Scianna, Senior Account Executive
TelePacific Communications
800-493-9065 (office/cell/fax)
Email: contact form | |
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| phonehead
join:2006-12-02
Corona, CA | Re: Service Restored? Just be glad that Telepacific SS7 provider didn't fail.This could have happened to any LEC or CLEC. I'm surprised my self that the outage lasted as long as it did but forwarding or rerouting calls would have been useless without SS7 routing. | |
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Cellozzi
@skylan.net
| First Communications I am sorry to hear about the different problems your all having, if you would like a free audit of your current services please contact me .
Respectfully,
Frank Cellozzi
First Communications
614-635-3210  | |
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Outage
We have been down for a few hours so far in the southwest suburbs of Chicago. Our clients have been trying to call and fax, but get only a dead line. No messages or other information to tell them what is happening. This is the only information I could find on the internet. Customer service hung up on me. I contacted another office in downtown Chicago with XO, and they have had no troubles.