 
LongTime
@aircanopy.net
| Agree Have been a customer since nearly the beginning. First 2yrs were outstanding. Couldn't be happier. The last 12mos have been the pits.
Paying $62 and attaining an whopping download speed of 20-25k over the last 60-days. Unfortunately, it is the only provider in town.
I, too, am eagerly look forward to another provider being available soon. My neighbor across the street has AT&T. I am awaiting his first 30 days of experience. If it's half has good and half as fast as my "Power-User Account" with AirCanopy, I certainly won't mind paying the cheaper price. | |
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wirelessrush
join:2004-06-09
Lancaster, TX
| Check with Tech Support You should check with their Tech Support group about the speeds. I've always had good luck with them helping me out. If the 1st-line tech support guys don't give you good answers, ask to speak with one of the leads - they seem to have a good handle on what's going on. | |
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 | Peanutsdad
join:2007-01-04
Ferris, TX
| Re: Check with Tech Support Hmmm, I check with customer support routinely- in fact, I have their number on my cellphone. As far as any solutions:unplug and plug back in your router, unplug and plug back in your voip box, reboot your computer, oh there's another user on your tower with a virus and we just shut him down-it should be better now, we just checked your config from here and its perfect.
Frankly, they fall short of the mark- and my mark isnt that hard to make: Give me what I pay for and I'll be a happy camper. | |
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Peanutsdad
join:2007-01-04
Ferris, TX | Improved Service & Customer Service I am happy to report things seem to be getting better where Aircanopy is concerned. My speed tests have been consistently better, and they were Johnny on the spot after a bad storm here in restoring service. | |
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zcd
Condom Sense
join:2001-10-03
Grand Prairie, TX
clubs:
1 edit | nt nt | |
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Unsatisfied
| Aircanopy I also have been with Aircanopy for over 3 yrs. And speeds are usually about half of what is promised. I was promised 3/1.5 i usually get 1.8/700. I have had their service guys out numerous times. At this point they are the only alternative but someday they wont be. | |
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Peanutsdad
join:2007-01-04
Ferris, TX
| As promised.... AirCanopy put in a new tower and as they promised- I'm getting much better results.
Download Speed: 3863 kbps (482.9 KB/sec transfer rate)
Upload Speed: 1117 kbps (139.6 KB/sec transfer rate)
I would like to thank Mr.Z at aircanopy for being patient and keeping me in the loop. | |
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air canopy
@rr.com | good news well peanutsdad, im glad to see that we fixed your issue and you are satisfied with our service at this time. thanks for sticking wiht us | |
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| d3v4
join:2007-08-21
| Re: good news I am moving to Red oak
My address will be 124 Stainback Court, Red Oak 75154
What kind of upload/download speeds can i expect?
What is the lowest I can expect for ul/dl?
Also, I online game, what latency (ping) average can i expect? | |
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Ovilla
@aircanopy.net
| Four years... What can I say? I'm so deeply disappointed in AirCanopy's service over the last 18mos that I'm seriously considering 'shotgunning" modems. I've been told everything from trees blocking my signal (them, "we'll move you to the other tower." Me, "when?" them, "don't know."), to another user with a virus, to "packet/data storms" (guys, that only happens on hubs unless you have seriously misconfig'd your switches). Oopsie...did I forget to tell their TechSup that I'm a 20yr veteran of I.T. support, administration and management???
Few things make an organization look more foolish and ignorant (remember igrnorant means "not knowing" or "unlearned") than having your employees try to blow smoke up your customer's rear end when the customer has more years experience than the entire company combine.
Yes. Can you tell I'm an extremely unhappy, disatified customer that's been with the service since 2002? I don't know what happen since 2006 but whatever it is has caused me to want to gargle glass than recommend this ISP. | |
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The Boss
@aircanopy.net
| Re: Four years... While there have been issues on our towers, there is seldom any deployment that does not have issues and learning curves. The packet storm / virus issue was traced and solved MONTHS ago and was not a mis-configured switch.
As a veteran of IT management you know how unknown issues can be mis-diagnosed and you cannot honestly say that you have not made similar mistakes. We freely admit that issues are there and that some technologies do not work like they once did for varying reasons. But as a 20 year veteran network engineer myself I am confident that moving forward, service levels will improve as we are constantly adding capacity and infrastructure to support our customer base.
The Ovilla tower is currently subject to interference from other equipment and we are working to resolve it with the city. That process can be time consuming so we have moved a number of users to other equipment in the area and they are receiving quality service. This is particularly true of the 900 Mhz that is problematic in that area. Rather than anonymously gargle glass, give us a call and see if there is an update.
If you are a customer from that long ago, then you likely know me and you already know that we will do everything possible to resolve your issue as we always have in the past.
Good things are coming and services will improve as the local market changes and we resolve issues that have been identified.
BTW, our combined IT experience in Consulting and Enterprise services is well over sixty years. No smoke.  | |
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I hate aircrappy
@aircanopy.net
| aircrappy sucks Yeah the only bad thing is that you are deploying shit like every week, which means a new learning curve/downed or shitty service for a week. I am sitting here right now disconnecting every minute posting bashes on every forum i can think of. This service is pathetic, and they only fucking answer anybody gives is that there is nothing else around. Thats nice and dandy to say now till a person with a brain comes around and all customers will be gone. Dont even begin to brag about 60 years of tech support, what did they do spend all their years telling people to reboot their computers, and modems. Too bad the whole issues on why they have to be rebooted every other day never gets resolved.
If you have absolutely any other option for broadband in your area go with it. Even the slowest possible dsl will at least be up more then this shit. I have a friend that was on this for awhile, and went to yahoo dsl due to disconnects all the time, and hasnt been happier. | |
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