 JohnA
Premium
join:2003-09-16
Pittsburgh, PA |  Question
How can you write a glowing review, then give ratings so poor that your review ends up in the mixed column? | |
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 | jtorre69
join:2005-12-26
Hollywood, FL | Re: Question This goes to show you how worthless these rating systems can be. You are bound by people that are unable to correctly use them. | |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20 | Re: Question a. Please note the system's description of "ratings match consensus."
b. For further information, I recommend you google "halo effect." | |
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| pktgumby
join:2006-11-21
Huntington Beach, CA
| Yeah, you apparently haven't heard about the unwritten rule around here.
Nobody is allowed to rate Verizon FiOS at anything below perfect or everybody starts crying about it and attempts to have your review removed.
You're apparently not allowed to give the rating YOU think Verizon deserves, but rather you must give the rating these other guys want you to give. | |
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madrhino
join:2004-07-03
 ·Verizon FIOS
1 edit | System does not allow verizon to be rated low enough The thing that gets me is the lowest rating you can give is 20%.Verizon customer service doesn't deserve a rating that high.It indicates something other than complete,total failure which is false.
20% indicates that 1 out of 5 times there is a successful resolution to a customer service problem and this is NOT the case.It is actually less than 5%( and probably much,much lower but I can only personally verify that it is less than 5%) but I don't expect a system to go that low, but this is bogus.
How many people who have spent hours on the phone getting nowhere would actually rate them the zero they deserve?
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Get Verizon FIOS,The Anti-DIOS | |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20
·AT&T U-Verse
·Verizon FIOS
| Re: System does not allow verizon to be rated low enough Any rating system is an artificial construct, and remains a relative comparison, subject to statistical anomalies and manipulation. Ideally it would go in 10-point increments from 0 to 100.
Bottom line - after nearly a year on FiOS, I am a satisfied customer who hasn't experienced the abysmal customer service others (like madrhino) have. My install went well, we haven't had any outages of note, and I haven't changed any service parameters (requiring any customer service intervention). Time will tell, as when my year of triple play is up, I fully expect to be subjected to price-increase extortion which will require some interaction with customer service. Until then, I will continue to enjoy the best piped-in TV picture quality I've ever seen, 10/2 internet speeds, and crystal clear phone service.
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Read your contract and TOS before signing anything. | |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20 | Let the games begin... The billing fun and games has started. My Triple Freedom, which Verizon says will cost me $10 more per month, is actually costing $30. Time will tell.
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Read your contract and TOS before signing anything. | |
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