 aksilder
join:2007-03-05
1 edit |  Offerings from a former clearwire employee...
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 | rgrunch
join:2007-02-02
Raleigh, NC
| Re: Watch out for contracts It's a bit better today... filed a BBB complaint yesterday:
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No Charge
@ge.com
| Re: Watch out for contracts Keep pushing. Post your speeds every day. Email the link to Clearwire and fax the info posted on line to your local Clearwire office. Make sure they know that every day you're letting more people know. Also call and email their tech support every day. Demand that a tech come out and fix it. Post their responses on line. If they don't fix it put that in your email. You signed up for a service. Demand it. I got out of the contract for no charge. So can you. | |
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| rgrunch
join:2007-02-02
Raleigh, NC | It's a sad day in America when you're happy to get this:
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No Charge
@bellsouth.net
| You can get out If you're not getting service you CAN get out of the contract. Don't let them rip you off. Here are some ideas. First keep calling the help line. Make them come out and fix it. Heads up: a friend did this, they couldn't fix it BUT later found out that the tech wrote that it was resolved every time. Follow up with and email confirming that it hadn't been fixed. Do this repeatedly. Document every call and email, including every name that you speak to. When the pile gets large enough ask to cancel. If they demand a fee go to the local Better Business Bureau (on line) and put in a complaint with all of the details. Put in all details. Also fax the Clearwire CEO with the same. If all of that doesn't work start an email campaign and copy Clearwire. Send inputs on line. Encourage others to do the same. FYI: they read a lot of these sites. Use your imagination. Here's the thing: as long as it's the truth your risk is the cancellation fee. Clearwire's risk is the cost of the tech visits plus the number of customers cancelling or customers not signing up. They know that. | |
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Im out no charge
@ge.com
| Thanks! A few days before I saw your inputs I did almost exactly what you described. At every step I made sure that Clearwire saw what I was doing (I called, faxed, or emailed them). I faxed the CEO, BBB, etc. Then I received a voice mail saying they'd let me cancel at no charge. One thing I would add that if people could write in telling how many have decided to cancel or not sign up due to these inputs it would help get the point across. | |
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| rgrunch
join:2007-02-02
Raleigh, NC | Re: Thanks! | |
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rippedOff1
@spcsdns.net | Another one here in Jax FL... Filed a BBB Complaint, Called, Faxed, Can we file a lawsuit or something...im in | |
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rgrunch
join:2007-02-02
Raleigh, NC | DIaF  | |
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