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Trinijoy
Premium
join:2005-09-12
Brick, NJ | Yeah sad I think we can agree that non-overseas support is trained better. | |
| Hackster3
join:2002-05-07
Richmond Hill, NY
| Vonage clarity. I like this here Vonage! I am an old Verizon subscriber for phone service. Even with unlimited local calling, my bills were still $130-$140 per month. Too much for me! So I switched over to Vonage. The only time I have trouble is on the weekends when everyone and their mother are using their computers or phones! I am breaking up, on the weekends that is. Everyone in the house has a cell plan with weekends free, so it works out just great! | |
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mat
| Re: Vonage - False Advertisement Although I understand your frustration all of the VOIP companies advertise Unlimited Calling but have a limit to check if its purely residential usage or Business usage. Most of the companies have high limit like 5000, while VOIPO has 3000 (1500 incoming and 1500 outgoing), although its a soft limit. According to their rep, the reason is because they have only seen 400 minutes of usage for a residential account. But at least they say that its a soft limit and they wont force you to upgrade the first time you cross that limit and all that.
I think the only way to keep up with these kind of limit is to keep checking your account usage. | |
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patelmay
@cargill.com
| Such advirtisements are always mis-leading but if oyu read terms and conditions carefully of any service provider, you will know that such details are always covered.
I just subscribed for Vonage and while going through terms and condition, I found this which is consistent with what you have mentioned.
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Inconsistent with Normal Use.
If you use the service or the device in a way that is inconsistent with the normal use for your service or plan, you will be required, at Vonage's sole discretion, to pay the rates for the service or plan that would apply to the way you used the service or device, or terminate the plan. For example, if you subscribe to one of our residential service plans, and your usage is inconsistent with normal residential use, you may thereafter be required to pay our applicable, higher rates for commercial service for all periods in which your use of our service or the device was inconsistent with normal residential use. Unlimited voice services are provided primarily for continuous live dialog between two individuals. Lack of continuous dialog activity, unusual call patterns, excessive numbers and/or consistent excessive usage (i.e., More than 5,000 minutes per line per month for unlimited residential calling and/or more than 10,000 minutes per line per month for unlimited small business calling), will be considered indicators that use may be inconsistent with normal use, or that impermissible use may be occurring and may trigger an account review by us. The creation or use of related multiple accounts or excessive residential lines to circumvent these levels shall also be considered indicators that use of the service may be inconsistent with normal use for the subscribed monthly plan(s) and may trigger an account review by Vonage. Failure to contact Vonage in response to its notifications and/or failure to promptly correct usage activity to conform to normal use will result, in Vonage's sole discretion, in immediate mandatory transfer to another appropriate plan, suspension or termination of service. You acknowledge that if your service is terminated under this provision, you are subject to all applicable disconnection and device or other rebate recovery charges. Vonage's right to terminate your account under Section 6.5(b) (with or no reason) is not limited by this provision. For a non-exhaustive list of examples of uses of our service inconsistent with normal residential use, click here.
Commercial, not-for profit, governmental use or other similar use
The use of the service at a multi-residential address for more than one single residence; or
The use of the service by others who do not reside in your personal residence primarily by reason of its unlimited feature
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Hope this helps. | |
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Vonage - False Advertisement