 
blake121666
@comcast.net | $200/24mo = $8.33/mo I think your math might be off. I just signed up for the same thing myself and I don't think I got what you did. I think it works out to $8.29/mo ($199/24mo). Or did I read it wrong? | |
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 | wayne8888
join:2005-10-16
Baltimore, MD
 ·XOHM WiMAX
 ·Cavalier Telephone
| Re: $200/24mo = $8.33/mo You are absolutely right Blake. I must have had my head in the clouds that day. I think what I did was divide the $200.00/12 months in half and (instead of stopping there) I divided it in half again. Instead of considering the normal price per month (after the promotion) as being $16.67 I divided that in half and accidentally considered $8.33 to be the post promotion (instead of the promotion) monthly fee. Thanks for catching that. What stage are you at now in the process. I was notified by ViaTalk on March 8th that they are beginning the porting process from Vonage (which might take 20 business days). So I have both Vonage and ViaTalk at the moment. The only slight annoyance compared to Vonage is that when I dial outgoing numbers, there is about a 10 second delay before I hear the ring on the other end (kind of like mobile phones at times). With Vonage there is no delay (like dialing out on landline).
Wayne | |
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blake121666
@comcast.net
| Re: $200/24mo = $8.33/mo This is my first voip account ever (other than the asterisk testing I've done using FWD). I'm hoping this will be acceptable. I just the other day signed up to port over 3 numbers and a fax line. I currently pay about $500/mo and so this will be a very large savings. They haven't notified me yet about when this should be all setup. I figured 2 weeks tops; but you're saying 20 days huh? | |
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| | | wayne8888
join:2005-10-16
Baltimore, MD
·XOHM WiMAX
·Cavalier Telephone
| Re: $200/24mo = $8.33/mo Apparently, the 20 business days average is made that long due to Telcos like Verizon's slowness to give up a number. Aparently Vonage gives them up faster (acording to ViaTalk rep). Hopefully yours goes faster. Here is the email I got.
Hello,
We have received your porting documentation, and we are working to process your request. Please allow approximately 20 business days for the transfer to complete. You will receive a confirmation email once your number is ported.
If you have any questions please do not hesitate to ask. Thanks for choosing ViaTalk!
- ViaTalk Number Porting Dept. | |
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| | | wayne8888
join:2005-10-16
Baltimore, MD
·XOHM WiMAX
·Cavalier Telephone
| Re: $200/24mo = $8.33/mo Hi Icici,
I asked them about the delay and they fixed it immediately. Now the delay is gone and it is like placing a outgoing call with Vonage. You can get it done by either emailing customer service or by filing a trouble ticket online. Interestingly when I removed the Vonage router/adapter from the system (which still has my number) the only slight problem was that my brother's calls go to my cell phone (forwarded by Vonage) all other calls make it through. This is because he is a Vonage customer. So until you and I cancel Vonage (even though they no longer "own" our ported number), callers who happen to be Vonage customers will have their calls to us forwarded to our secondary number. Also, just like Vonage,calls go through with 10 digit dialing (no need to dial the 1). I only use the one in my online user name for web features.
Bests,
Wayne | |
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pdivi
join:2006-08-23 | update your rating "ViaTalk's tech support is horrible at best"
why have you given it 5/5? | |
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| wayne8888
join:2005-10-16
Baltimore, MD
·XOHM WiMAX
·Cavalier Telephone
| Re: update your rating said by pdivi  :"ViaTalk's tech support is horrible at best" why have you given it 5/5? Whoops you're right I have now downed the tech support to the lowest possible score and lowered the value for the money as well. I still love the features that you can manage online.....but not much else. No doubt they seem to have tried to respond to the Sun Rocket crash without significant increase in Tech support budget. They may regret that sooner or later.
Wayne | |
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Tim618
join:2003-10-14
Garrettsville, OH | ok.. I agree, tech support is crap right now, but thats because of all the sunrocket refugees. Also about the delayed dialing, dial the 11 digits, or 10 digits and then press # after your done dialing, and it will go through. | |
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| wayne8888
join:2005-10-16
Baltimore, MD
·XOHM WiMAX
·Cavalier Telephone
| Re: ok.. Thanks for the suggestion. Tech support (when they were still accessible) fixed that problem by tweaking my settings months ago. Now I get no delay with 10 digit dialing. I just can't call the only ViaTalk customer I know..... my brother (at least ViaTalk to ViaTalk). We did an experiment with him removing simulring feature to see if that would fix the situation but it did not. When I call him ((using my ViaTalk) only his cell (the simulcasted phone rings). If I call his ViaTalk number with my cell phone or a landline phone he gets the ring no problem. He can call me ViaTalk to ViaTalk no problem.
Wayne | |
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mcantone
@comcast.net
| Unfortunately I'm a sunrocket refugee and 100% curse myself for going to Via Talk. They have made it the most unpleasant experience, hands down. In addition to the 4+ hours wait times(I wish that was only an exaggeration) for a human being and waiting 1 month to receive my VoIP box, they're charging me for a month's service I did not receive. I still have 4 tickets open, some dating back over a month. I should have swapped to the recommended vendors but thought I was above the curve when I signed up with Via Talk (They were mentioned in the NY Times column for Sunrocket - I signed up immediately once I heard of SR's demise.) I got all my porting info in and received an acknowledgement 2 weeks later that it will be 20 days to get my number. I have a simple phrase, buyout labor | |
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