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Dee
@rr.com
| Brevard DSL Service TERRIBLE, avoid if possible
I ordered DSL Light Service on March 17 and the Agent said that DSL kit would arrive in about 3-4 days.
Called again on March 24 for a follow-up of why the kit did not arrive. After talking to 4 people, the 4th agent on this call said that "someone cancelled your order" and another kit will be sent with a delivery date of Saturday (March 28).
Saturday 28, no kit. The kit finaly arrived on March 31.
April 1 a service tech showed up as promised, but could not get service because of an underground cable problem. He said a cable tech would have to fix this problem at an additional cost of $100.00. The problem was ahead of the telco interface box.
April 2 a second DSL kit arrived. So after 3 weeks of delays and a possible $150.00 charge, no DSL service.
I hope that their billing department is not as screwed up as their service department. I should have picked cable service! | |
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cameronsfx
join:2009-01-08
Pensacola, FL | Re: Brevard DSL Service TERRIBLE, avoid if possible File a PSC complaint about your phone service (not DSL). When they call, tell them everything about the DSL problem and your phone is fine. It does work. They have the power to fix anything. | |
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Skwhirl
join:2009-08-13
Knoxville, TN
 ·Comcast
 ·AT&T DSL Service
| Good riddance to Ma Bell! I had the runaround with AT&T's DSL service. Those famous 'cards' kept blowing up, and they were constantly replacing them at one place I lived.
I will give them a plus, they did replace a DSL modem free of cost. Once I I had to call on Christmas Eve, and they couldn't help me because my old Alcatel modem was no longer supported. Luckily the rep had it sent out free with a 'Merry Christmas' attached to it. Needless to say my old Alcatel was fine and it was a problem with the card where the DSL tied to the line. I wouldn't have been able to report the problem for repair without getting a new modem. So I just happened to get lucky!
I'm back on cable myself after being put out with the slow speeds of DSL. I'm staying here until AT&T launces "U-verse" here and I get word with neighbors on how it performs.
Until then, good riddance to Ma Bell. She's getting old anyway. Someone needs to get her up out of that rocking chair and into the 21st century! | |
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