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Comments in response to »Review of ViaTalk by tcp1 by tcp1 See Profile

PCInTech
In another place and time.
Premium
join:2004-06-07
Massena, NY
clubs:

Nice review of the sign up process...

Please let us know how you make out with the actual service when you actually have it installed and running.
permalink · 2007-03-26 18:44:27 · Reply to this

tcp1
Premium
join:2000-04-17
Herndon, VA
·Sprint Mobile Broa..
·Verizon FIOS
·Comcast
·ViaTalk
·T-Mobile US
·Bandwidth.com

1 edit

Re: Nice review of the sign up process...

Transfer finally went through last week - without a hitch.

I've had zero problems at all with the service since it's started.. The softphone is great, and I finally have ANONYMOUS CALL REJECTION! Which means the fax and telemarketing calls (that have obviously been ignoring the do-not-call list) have stopped.

The number transfer was painless on ViaTalk's side. Cancelling Vonage was a pain, however -- they just wouldn't take "No, just cancel" for an answer. Not ViaTalk's problem, however.

As for the service as I can tell so far - No problems, no drop-outs or delays. I was a little displeased that the ATA is just that and not a router.. (so now my ATA is behind my router - which does not have QoS - so I anticipated some glitches, but had none - probably because of my cox 15/2.)

So far, I'm very pleased with ViaTalk.

I'll update in a few months once I've used it a bit longer.
permalink · 2007-04-17 18:24:26 · Print · Reply to this
Swansen

join:2007-05-02
Saginaw, MI

Mercury's pricing

Well regarding mercury, they aren't competitively priced with Speednet, their service costs more, granted, speednet's service isn't anything to brag about ether, nor is their accounting department.
permalink · 2007-05-02 12:19:35 · Reply to this

v35_pilot
Whoops, there goes another AMU
Premium
join:2005-12-12
Fayetteville, NY
·ViaTalk
·Verizon FIOS
·Sprint Mobile Broa..

Change your bottom line!

Your "bottom line" comment and your low score don't support each other. After reading your latest update I see that your low score is the accurate representation of your review. Thus, you ought to change your bottom line to match your review.
permalink · 2009-04-22 09:11:52 · Reply to this

tcp1
Premium
join:2000-04-17
Herndon, VA
·Sprint Mobile Broa..
·Verizon FIOS
·Comcast
·ViaTalk
·T-Mobile US
·Bandwidth.com

Re: Change your bottom line!

Thanks, got it.

I did get a response from VTTanya. I am going to put in a trouble ticket tonight to see if they can do anything to clear up my issues.

Regardless of the technical issues, I am unhappy with the constant addition of fees, etc.
permalink · 2009-04-25 19:26:04 · Reply to this

NYCRavi

@mskcc.org

Billing issue with ViaTalk

I was billed twice by ViaTalk and was upset when I saw the charge on my credit card. However, a simple call to their customer service took care of the issue.

I am happy with their service and recommend them.
permalink · 2009-06-25 12:08:10 · Reply to this
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