oregonsand
join:2007-04-12
Lincoln City, OR
1 edit |  DirecTV consumer relations is a nightmare-Please Read
If you have the opportunity, I encourage you to read the actual Emails at »oregonsand.blogspot.com/ as it really sheds a light into the attitude and poor customer relations policies of DirecTV. Long story short-Ms Bitew did anything BUT resolve the issue. Seems Ms. Bitew is under the impression that the treatment I received is "not the norm" for her customer relations. From what I can see from boggs on the internet-I beg to differ. Right or wrong-I encourage you to share your experiences by phoning Ms. Bitew or Emailing either Ms. Bitew or Ellen Filipiak with your concerns. I am concerned that perhaps Ms. Bitew and Ms. Filipiak may not be getting accurate information as to just how bad their customer service is-so I encourage anyone that has had, or is currently experiencing problems, with DirecTV's customer service to give these two executives a clearer picture of just what is happening in this department.
To reach Heywot Bitew: Email:HZBitew@directv.com
To reach Ellen Filipiak, Sr VP of Customer Relations: Email her at: eafilipiak@directv.com
And you may want to send a copy of your EMails to DirecTV's investor relations. Their Email is investorrelations@directv.com |
