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Comments in response to »Review of Charter Pipeline by benc by benc See Profile
bufbarnaby

join:2002-01-06
Riverside, CA
1 edit

Charter cable unreliable...

I could not agree more...I have had outages 4 times , for several days at a time in just 2 mos. with Charter. ATT was NEVER down ! When my discount is up , i`m back to DSL dry loop.
permalink · 2007-12-18 22:35:23 · Reply to this

dav0r
translate
Premium
join:2003-06-15
Albertville, MN
·Charter Pipeline
·Embarq

Re: Charter cable unreliable...

I had about 8 outages in 5 months earlier this year. A couple of them were not Charter's fault and they were also upgrading things in the area. Still I think more than 5 outages for 6 hours (even if it's planned and starts at midnight) in a year would be plenty for most operating companies. It made me feel a little disposable.
permalink · 2007-12-22 01:03:37 · Reply to this

ducklick

@charter.com

re

idiots.. 95% of outages are not cable MSO faults.. you can blame the majority on the electric company.
permalink · 2008-07-30 22:58:36 · Reply to this

benc
Premium
join:2007-06-17
Glen Carbon, IL
·Charter Pipeline
·Future Nine Corpor..
·Callcentric
·AT&T Midwest

Re: re

said by ducklick :

idiots.. 95% of outages are not cable MSO faults.. you can blame the majority on the electric company.
Instead of calling people idiots, can you instead tell us why you think so?

People always want to point the finger at someone, and I'm not exempt. Thing is, I always try to find out who's fault it is before I point the finger.

I'm disinclined to believe you, because wouldn't there be power outages at the same time the cable goes out?

My experience is that electricity is more reliable than cable.
permalink · 2008-07-31 00:07:35 · Print · Reply to this

charter tech

@charter.com

Charter Cable unreliable?

yes, unfortunately there are a lot of power issues with the power companies, but we have been working on them as well. We have been upgrading our stand-by power supplies (back up power)for power outages and aggressively doing maintenance on them as well, along with testing. You may be having another issue going on if you are still experiencing multiple outages. You need to get a hold of a supervisor @ charter to get on top of it. This to us is unacceptable!!!
And by the way, power supplies are not necessarily on your street or immediate area, but may be blocks away, so when a power outage happens down the way, but not at your house, now you know why your lights may still be on, but your cable is out.
permalink · 2008-08-03 14:27:31 · Print · Reply to this
Forums » comments on review of Charter Pipeline

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