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 kam1su2
join:2003-08-05
Cleveland, OH
| Cava-who?? I just moved to Ohio. I'm in East Cleveland where broadband doesn't really exist.. its more of a myth. I had a chance to go with ATT but i decided at the price I would give Cavalier a try.. so far I have had nothing but trouble. I mean huge troubles.. to much to go into details with lets just say it took 3 weeks before my DSL & my phone was actually working up 2 par... now that my DSL is on... i just pray that it stays on and doesn't randomly disconnects like its doing every 10 minutes. Can you stay extremely annoying. if i had to rate this service so far i give them a 3 out of 10... till they prove otherwise. Going to move to the West side where they have time Warner and such.. so much better over there. | |
| | Cronec216
join:2006-03-25
Cleveland, OH | Re: Cava-who?? Wow, thanks for the info. I was going to switch to them because of the 10mb dsl. I currently get my full 6016 bandwith (about 635k sec download). I'm only 1200 ft from a switching station, but don't think I'll take the chance. | |
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semick
join:2002-05-12
Cleveland, OH | Re: Cava-who?? What DSL provider is that with? I don't think I can get much better here because of the line quality. I may have to replace my own internal wiring in this old house.
Scott | |
| | | | mac4geek
join:2005-08-03
Richmond, VA
| Re: Cava-who?? When Cavtel first arrived in Virginia, I was impressed with them, signed up to test DSL when it was available, talked my clients into switching, and for awhile, they were such an improvement over Bell-Atlantic that I heard no complaints. It wasn't long before all of that changed, however, and now I warn my clients to get away from "The Cave" as soon as they can. To read about my long struggle to get service restored after a storm, and then to get my account closed after that never happened, please see the Cavtel Saga:
»www.gnomesane.org/taxonomy/term/1
Entries are in reverse order chronologically. | |
| | | | Cronec216
join:2006-03-25
Cleveland, OH | That connection is with AT&T (sbc/yahoo/ameritech whatever). I really have no complaints with service. Again, I am very close to a switch. | |
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Jzion12345
@cavtel.net
| Cavalier Sucks A$$ Well, I too switched to Cavalier phone service 2 years ago. I was with the Neighborhood by MCI, and that was expensive. Cavalier was cheaper, and provided me all the serviced I desired. I knew I would have to give up a little something to get a cheaper price, but I never imagined that I'd have to give up what I have. I got DSL from them about half a year ago to save money. It took me 3 weeks to get DSL working, even after I got the modem in the mail.
Then, Verizon acted on an old work order, and shut off my line on a Thursday. NO dialtone or DSL. WTF? How could Verizon be so stupid to close off a line of a customer that was not one of their's and hasn't been one for 5 years? WOuldn't Cavalier do something first? Plus, you'd think that Cavalier would be, "Oh...Crap. Let's get that fixed right away." No...Well, I correct myself...The first customer service person I talked to was actually repair at about midnight. He found out what the problem was and told me that it would be fixed within a few hours or by the next day. I was very happy with this response. When it wasn't working the next day, I called them up and got, "Oh...well, the work order went through today, so it should be back up by Monday." I was pissed, but I understood Monday. When it wasn't back by TUESDAY, I called again, and got someone who said, "OK...Well, it could be back by tomorrow, but I don't really want to give you a definite day. At the most, it will take 5 business days." So, 5 business days is Thursday. No dialtone on Thursday. Finally we got DSL and dialtone on Friday. THEN...On Saturday, it was gone again, but DSL was still working, but at a slower speed. I called customer service, pissed, and trying to switch to Verizon, and got, "Well, the work order won't be finalized until Thursday." I said, "OK, so what do I have to do to cancel service? I need to cancel DSL to switch over to Verizon." She said, "Well, once the work order is finalized on Thusday, you can call up and cancel." I said, "But, I have DSL now. I don't want you to finish that work order. I don't want your service. You mean I have to wait until you fix something I don't want from you anymore before I can cancel it?" She said, "I can't do anything until the work order is finalized." I said, "Can't you cancel the work order?" She said, "No. I'm trying to tell you what you have to do."
Well...I never expected to get customer service this poor. Each person said something different, and every time I called I was given a different date of completion. Cavalier sucks, and I'm going back wqith Verizon. | |
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jnorth
@comcast.net
| Cav help. It took me a while to figure out Cavs phone system. Dont bother pushing 0, because your just waisting your time. If you get billing issues say something like: my bill is higher than promised, or why is my bill so high, or Im being billed for services that I dont have. Cav loves there automated voice system, and for us it directs us to who we need to speak to. Also a good response from us is, "I have a new credit request," and that should get you to who you need to speak with. I found nothing with hitting 0. Good luck to you, I've had nothing but success with cavtel and have no plans in switching. | |
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gemini6844
@wideopenwest.com
| Cavalier is the worst phone company ever I had no choice since Cavalier bought the phone company I was with. Then I moved and switched business phone companies. I left Cavalier on August 28, 2007 and they are still billing me to this present day for service I do not have and they will not correct the bill. Every customer service rep says they will correct it but they do not. Every time I call I am on hold for at least 45 minutes and nothing gets resolved. I believe only an attorney can get this corrected. DO NOT SIGN UP WITH CAVALIER. YOU WILL DREAD THE DAY YOU DID. I DO. | |
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No dial tone
@faa.gov
| Poor customer service We've lost our dial tone a number of times in the last month. Cavtel repair did not fix it despite repeated requests. Now our dial tone is out over 48 hours and they say the problem is with the line and they dispatched a verizon tech to fix it.
Re DSL cavtel advertises up to 10 MB download, we get only 1 MB. They said they don't have the higher speed equipment at the switching station we are connected to. This is dishonest advertising. I am thinking about switching back to Verizon, but they have a lot of gimmicks their marketing and pricing also. | |
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semick
join:2002-05-12
Cleveland, OH
 ·RoadRunner Cable
 ·Cavalier Telephone
| Re: Poor customer service I agree - for all they advertise I only get about 2/3 of the services but since I am getting 3 mbps down and about 600 kbps up and my only alternative here is Time Warner (gag) and no U-verse or Fios what am I gonna do....Most of the time my internet works well and I don't think I'm sharing my connection with anyone locally...since I don't know of any other Cavtel customers in Euclid, Ohio! | |
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